Nick Kilby

Heritage Toyota Owings Mills responded

Hi Gabby. Thank you for taking the time to review Heritage Toyota Owings Mills. We sincerely apologize for any lack of clear communication you’ve experienced with our dealership. This is not our way of doing business at any of our Heritage stores, as we take great pride in providing honest, reliable, and transparent information to all customers. Our General Manager, John Kim, would like to discuss your experience in more detail and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database without a full name. At your earliest convenience, please contact John directly at johnkim@mileone.com or 410.753.8298 to allow us the opportunity to restore your faith in our dealership. Again, thank you for your feedback and we hope to hear from you soon.