Vladimir Nagapetov | Page 2

Thank you so much Jipang Wang Im very happy that I was patient and waited for the vehicle to arrive. I really appreciate your help. I’m very grateful. patient and waited for the vehicle to arrive. I really appreciate your help. I’m very grateful. More

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Thank you so much Vlad Im very happy that I was patient and waited for the vehicle to arrive. I really appreciate your help. I’m very grateful. and waited for the vehicle to arrive. I really appreciate your help. I’m very grateful. More

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I am a regular customer in this dealership because I already buy a fourth car here. I am completely satisfied with the service here and the friendly service of the guys working there, especially Vladimi already buy a fourth car here. I am completely satisfied with the service here and the friendly service of the guys working there, especially Vladimir Nagapetov and Alex Kaftol with whom I had chance to work while buying my new cars. I would once again thank these guys for their great and friendly service. More

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Bought another great vehicle from my favorite Toyota Dealership. Very good service, price and overall experience. Thanks to Vlad and Erica for all their help. Dealership. Very good service, price and overall experience. Thanks to Vlad and Erica for all their help. More

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Both Will and Vlad went above and beyond to make our recent purchase a pleasurable experience! Vlad was especially hospitable in greeting us when we arrived and keeping us updated as we went through recent purchase a pleasurable experience! Vlad was especially hospitable in greeting us when we arrived and keeping us updated as we went through the Finance process. More

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I have been to many dealerships and have bought many cars and Vlad provided the most exceptional customer service. I got an amazing deal on my trade in and got a phenomenal price on my new 2021 Prius prime. and Vlad provided the most exceptional customer service. I got an amazing deal on my trade in and got a phenomenal price on my new 2021 Prius prime. Vlad was very attentive and responsive to my needs and John Kim did a great job working with me on price of the Prius and getting the best deal. I have bought from R&H for 25 years and we are always going to only buy from them and they are absolutely the best dealer in Maryland. The thing I appreciate most is they don't play games and provide honest and fair pricing and open to negotiations . I love my new Prius and coming from a Tesla Model X I have to say the Prius is much MUCH better value and looks better too in my opinion. I will definitely be back to buy from RH again. Last but not least I have to give a big shout out to Stephanie in finance, she was absolutely great and pleasant to deal with and very sweet lady. The whole experience was great from start to finish. More

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I first came to this dealership in the hopes of finding a car I could afford. I found and bought one with the help of Aaron and his team, that a couple months later I came back for 2 more! His exceptional car I could afford. I found and bought one with the help of Aaron and his team, that a couple months later I came back for 2 more! His exceptional customer service and clear devotion to his work and team helped me feel secure and confident in my car buying decisions. Amazing work! More

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Stephanie is very professional and courteous! She was very attentive to my needs and made sure that it was done. Please purchase your car from her! very attentive to my needs and made sure that it was done. Please purchase your car from her! More

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The worst experience I've had in 25 years car shopping I contacted the Heritage Toyota Dealership about a truck I found on Car Gurus, Thursday 1/23/2020. I received an E-mail that they would sell the truck I contacted the Heritage Toyota Dealership about a truck I found on Car Gurus, Thursday 1/23/2020. I received an E-mail that they would sell the truck for $15,877. Friday they informed me the truck needed brakes after there initial inspection, but they would honor the sale price they sent me. So far so good, Saturday Truck is re-listed on Car Gurus for $17,495. I call up Heritage Toyota, I had my own financing from a local Farm Credit office in place and pre-approved, that was going to take a couple days to finalize the paper work through them. I offered for Heritage to call or E-mail the loan officer and verify the approval. I told Heritage I was willing to put down $1,800 on a credit Card over the phone if they would hold the truck. They would not do that. They informed me they would not hold the truck until I was in transit 2 hours away, with a check.Saturday morning I asked if the brakes were finished, Ryan informed me the Brakes would be finished Monday morning, I offered to come to the dealership on Saturday, and do a hold contract, with their financing to secure the truck until mine was finalized, Ryan said just come on Monday. Monday 1/27/2020, I call Ryan Wehler as soon the dealership was open, I said "I really want to buy this truck for the original price I was quoted, What do I need to do to by this truck?" He said to do an online credit application for a hold contract, and texted me a link. I filled out the application within 10 minutes, by 10 am, and sent a text asking them to let me know when it was approved, that I was leaving here at 2pm, to come sign the hold contract, and pick-up the truck. 2:05 pm, I've heard nothing, I call, leave a message, then send a text, I get nothing. Finally around 3:30 pm I get a text back that the truck is not ready to drive, one part for the brakes didn't come in. I texted a message to call me, no one calls back, around 4:30 I call 3 different times, finally get Vlad, and they tell me the truck is being sold, the guy was finalizing the paper work. So, I will let you decide if this was fair dealings? That is a factual account and timeline of my experience. Kinda makes you wonder when they raise the price of the truck substantially, and put the original customer with a lower written offer on the far back burner, While selling to someone at the new higher price. When asked, they never actually pursued the application or hold contract Monday morning after I sent the electronic application, so it definitely was not a credit issue. Was my personal worst experience ever trying to purchase a vehichle. More

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Wonderful Experience Working with Heritage has been a pleasure from the beginning. First, their website is easy to navigate and remarkably thorough and complete. I saw a c Working with Heritage has been a pleasure from the beginning. First, their website is easy to navigate and remarkably thorough and complete. I saw a car I liked and let them know. Then the quick response to my inquiry was remarkable. They gave me options to text, email or call in to set up an appointment. I worked with Vlad, who was very laid back, helpful, informative and very quick to respond to any communications. I found him to be a very good listener whose main goal was to get me in the right car. The process of buying the car was smooth and well organized. Though it was a very busy day (Saturday) and Vlad was requested by other customers, I never felt that I was being ignored or neglected. Erika in Finance was also wonderful to work with. Personable and also a good listener. It felt great to drive off the lot with the car I wanted, paying a price that I felt was very reasonable (I think the trade in value they gave my old car was generous), and with a good feeling about the dealership. More

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