Victor Rivas
Victor Rivas at Big Star Cadillac
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Victor Rivas | Page 2

Certified Sales Professional

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.7
18 Reviews
4.7

18 Reviews

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18 Reviews of Victor Rivas

October 08, 2023

Dealership Rating
Employee Rating

Love the care I get for my car and the way I am kept informed of the repair progress. Always able to call Ainsley to get my appointments and repairs quickly! More

by BSJACKS38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

Oct 09, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 20, 2023

Dealership Rating
Employee Rating

Bobby was great to deal with. He kept me informed as to what was happening. The only negative was service said I needed wiper blades and I had replaced them a few months back. A More

by RJCHRISTIE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller

Jul 21, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that Bobby was able to provide you with an exceptional, 5-Star experience.

July 16, 2023

Dealership Rating
Employee Rating

Fast, efficient, friendly, and most importantly willing to entertain and work with a reasonable offer to make a deal. Customer for life if they keep this attitude and approach. More

by A Malik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 17, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

June 14, 2023

Dealership Rating
Employee Rating

We took Our Son to purchase a CT5, were approved over the phone. When We arrived, He wanted a different vehicle. The salesman Victor was so angry, He verbalized to Me “As hard as I worked on this deal and yo More

by MommaBear
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 16, 2023

Big Star Cadillac responded

Thank you for your review, we value your feedback. We are sorry that you feel you did not receive a 5-Star Experience. It is of paramount importance that our entire team remain professional at all times. Having worked with Victor for several years, I can assure you that what you have described is out of character for him. Nevertheless, I apologize, and I will be using your experience and review as a learning opportunity for our entire team. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

January 18, 2023

Dealership Rating
Employee Rating

I had a great experience at Big Star Cadillac! Victor did an amazing job explaining all the features of the CT5. I can highly recommend him and Big Star Cadillac! More

by markus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 18, 2023

Big Star Cadillac responded

Thank you, Markus! We are delighted that Victor was able to provide a 5-Star experience for you. We are honored that you chose Big Star!

August 29, 2022

Dealership Rating
Employee Rating

Everything was great on second day Victor never Send pictures until another sales person had to tell him And that was the only problem. More

by lopez_frank52
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Iriam Diaz

Aug 31, 2022

Big Star Cadillac responded

Thank you for your review and business! Please let us know if there is anything else we can do to assist you.

August 10, 2022

Dealership Rating
Employee Rating

Great service all around! !!!! This is my second purchase from Big Star Cadillac 🌟 I really enjoyed working with David McDoniel over the last two months while I made my final More

by CLK
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelly Wilson, Denise Beyner-Stanley , zzDavid zzMcDoniel

Aug 10, 2022

Big Star Cadillac responded

Thank you, CLK, we appreciate you, your business and your review!

July 21, 2021

Dealership Rating
Employee Rating

Great dealership, They help me get what I wanted but I didn't like how they kept counter offer me. They really didn't budge on their price. More

by Ryan Ho
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Castillo

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