Tom Yerace
Tom Yerace at Ken Ganley Ford Parma
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Tom Yerace | Page 6

General Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.9
72 Reviews
4.9

72 Reviews

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72 Reviews of Tom Yerace

August 04, 2021

Dealership Rating
Employee Rating

I had a small problem with my tire not being fixed. I sent a review in saying that I thought the service was average. I was contacted by the general manager and was reimbursed for my charge immediately. More

by terrifrz
Recommend Dealer
Yes

Other Employees Tagged: Daniel Walker

Aug 04, 2021

Ken Ganley Ford Parma responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

July 07, 2021

Dealership Rating
Employee Rating

👍 nice Always……. Excellent service. 😁THANKS . Hard. Work. To be the best.,/. SI. MUCHAS. GRACIAS POR. LOS. SERVICIOS DE LA FORD! Siempre muy. Cordiales. Y rápidos en todo! Bendiciones. More

by canica044
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2021

Ken Ganley Ford Parma responded

Thank you for your business and this fantastic review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 24, 2021

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Employee Rating

My vehicle went in for warranty work and fell subject to the parts lack of availability. The protracted time to repair was no fault of the service department who updated me as to progress and ultimately co More

by decarlo_richard
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
May 24, 2021

decarlo_richard responded

Review dubmitted

May 11, 2021

Dealership Rating
Employee Rating

Scott Polacek I really like the way I have been treated and this ford is the best ford that I have ever owned and the service department is a plus with me and I would buy another car from Ganley west ford More

by StarMan081254
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Morgan Gallagher , Ashley Neely, Daniel Walker

May 12, 2021

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Scott and the rest of our team and don't hesitate to let us know if we can be of further assistance.

May 08, 2021

Dealership Rating
Employee Rating

Brandon Taylor was awesome. The best cars Salesman I've ever dealt with. Tom was also amazing and Erin in service is an A+ guy More

by KJR247
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Ruper , Brandon Taylor-Mitchell, Daniel Walker, Erin in service

May 10, 2021

Ken Ganley Ford Parma responded

Congratulations on your new purchase! It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Ganley Ford West!

April 27, 2021

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Employee Rating

iThis is a great place to get your car from i recommend i This is a great place to get your car from i recommend everyone to get a car from here very good service and quality More

by debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Mark Rezzano , Ashley Neely

Apr 27, 2021

Ken Ganley Ford Parma responded

Thank you, Debbie, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

Apr 27, 2021

Ken Ganley Ford Parma responded

Hi Debbie, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 15, 2021

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Employee Rating

The best Ford dealership bar none, service is excellent, sales department is excellent, parts department is excellent all Ford Dealers need to emulate this dealership they are the diamond out of all the Gan More

by CJPERCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Apr 16, 2021

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 11, 2021

Dealership Rating
Employee Rating

Hands down the best customer service I’ve ever received!! Everyone was so nice. Went out of their way to explain everything to me!! Took extra time to go over everything that the Explorer has to offer. Even More

by nvelez1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Taylor-Mitchell

Feb 11, 2021

Ken Ganley Ford Parma responded

We are so happy to hear about your positive experience & the great customer service that we provided to you! We hope that you enjoy your new Ford Explorer! And yes like you were told, please don't hesitate to contact us with any questions! We really appreciate your business!!

December 17, 2020

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Employee Rating

Quickest and easiest car buying experience! AJ Bruno knows everything there is to know about ford products and truly cares about his customers wants and needs. The whole team values and respects custome More

by Daniellestringer545
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Morgan Gallagher, Dan Overman, John Ruper, Matt Palffy , AJ Bruno, Danielle Stringer

Dec 19, 2020

Ken Ganley Ford Parma responded

Thank you, Danielle, we are very happy to hear that AJ provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 16, 2020

Dealership Rating
Employee Rating

I can't say enough good things about my experience in buying from Ganley! I got the BEST deal! I had the best sales consultant ever! Austin Simpson was awesome! A pleasure! He was so personable! Explaine More

by KFK1025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Morgan Gallagher, Dan Overman, John Ruper, Matt Palffy, Austin Simpson , Ashley Neely, Nick Seminatore, Danielle Stringer

Sep 16, 2020

Ken Ganley Ford Parma responded

Kimberly, thank you for your feedback on your recent visit to Ganley Ford West. We're glad to hear that Austin was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new Escape!

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