Tom Yerace | Page 7

Great service very friendly staff! Very pleased with my service, oil change and tire rotation. Didn’t wait long. I’ll be back! This is the 3rd car I’ve purchased from here. The service Very pleased with my service, oil change and tire rotation. Didn’t wait long. I’ll be back! This is the 3rd car I’ve purchased from here. The service has greatly improved from 2009. More

by JIMDAMRON Verified Customer Verified Customer

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Thank you Tom and Brandon for making the buying process so easy! Brandon was extremely helpful and makes you want to return for the next deal. We really enjoy the Explorer! so easy! Brandon was extremely helpful and makes you want to return for the next deal. We really enjoy the Explorer! More

by Msmalley Verified Customer Verified Customer

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One dealership that always gets and deserves nothing but five stars. We take both our commercial and personal vehicles to Ganley for all our service needs. five stars. We take both our commercial and personal vehicles to Ganley for all our service needs. More

by SAM622 Verified Customer Verified Customer

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Was pleased with the outstanding service with all the people who came to welcome me to ganley. From the first step in the door til I walked out. people who came to welcome me to ganley. From the first step in the door til I walked out. More

by sheri.closky Verified Customer Verified Customer

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We took our car to another Ford dealer No bueno We took our car to another Ford dealer they gave us the runaround told us we didn’t drive the car enough never found the problem treated us as though We took our car to another Ford dealer they gave us the runaround told us we didn’t drive the car enough never found the problem treated us as though we were children. Once we took it to Ganley Ford problem was solved within a day alone or was given at most respect shown will never take our car anywhere else More

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My new Edge The purchase of my new 2019 Edge was a pleasant experience at Ganley Ford. My salesman Danny Walker did a great job with my wife and I of professional The purchase of my new 2019 Edge was a pleasant experience at Ganley Ford. My salesman Danny Walker did a great job with my wife and I of professional salesmanship. He was courteous and knowledgeable as was the whole Ganley team that went above and beyond to accommodate us. I would recommend this dealership to my family and friends as a great place to purchase a car. I would also recommend Danny Walker as their salesman. More

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Not a good experience Below is a letter i sent to the dealer and I only received a response after i contacted them a second time basically saying on well you bought a used Below is a letter i sent to the dealer and I only received a response after i contacted them a second time basically saying on well you bought a used vehicle. They took no responsibility for anything. I am writing to you about my experience with your dealership. On August 22 I contacted your company by internet in regards to 2010 Cadillac SRX. Morgan contacted me back and I explained to her what I was looking for. I also explained my concerns about purchasing a vehicle out of state that I could not actually see. She informed me, not to worry if there were any issues there was a document I would receive that would make sure I was protected. She also said she would send me pics of any damage she could find. She had Mark contact me. Him and I spoke and explained I was already approved and was ready to purchase but also explained my concerns. He explained that the vehicle had a clean car fax. I also informed him I was a former mechanic and claims adjuster for a insurance company and I know that not all accidents are reported but you can tell if you go over the vehicle. He assured me there was nothing wrong with the vehicle nut also stated he did not know of what document Morgan had been referring to. He told me that if I could get him a letter of credit on Friday August 23 the vehicle would be shipped to me Saturday defiantly at the latest Monday August 26. So on Friday I got him everything. Then Saturday morning he text me and says, well the vehicle cant go until we receive the check (Why did I have to go through the hassle to get them a letter of credit, then) and you have to sign documents and we will need you to meet a notary. I asked why wasn’t I told this originally? Why was I told something totally different. He said he didn’t know about all of this, but he had previously told me how he sold a lot of cars out of state. So he should have known. (I could have driven down Saturday with my trailer and picked vehicle up had I known that) He said he would try to get it out Monday. (Had I not had such a difficult time finding this vehicle I would have pulled the deal Saturday). On Monday he contacts me and says I will hear from his manager when the check comes in and car will be able to go out after that. Later I receive a call from Rafi, the manager and he tells me how they have to schedule me to meet with a notary to sign papers before they can ship the car. I asked him, why wasn’t I told this previously? He said “know one informed you of this?” So it seems like I was told what I wanted to hear just to make the sale. Needless to say I did not receive the vehicle Saturday or Monday. On Tuesday I receive the vehicle and couple things I noticed right off. The vehicle has been hit before and anyone could see that. The front bumper cover is out of align on the passenger side and the top tab is broken on the driver side and was hanging out. (I was not told about it). The previous owner was obviously a smoker. Car smells heavily like cigarette smoke. I have had to spend a lot of money trying to get rid of the smell and may have to get a professional detail. (Again I was not told about it), The outside lever and the inside lever for the rear hatch does not work. I can only open it with the remote. Again something I was not told about). This whole process had defiantly made sure I will never purchase another vehicle on line or from your dealership. I feel that know one was honest with me from the beginning and just wanted to make a sale. Whether the issues I found would have caused me to pull the deal, not sure but it should have been my decision to make. More

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Scam artist Scam artists they trick u in to things u don’t need they keep or trying to my deposit with out been approved on the loan Scam artists they trick u in to things u don’t need they keep or trying to my deposit with out been approved on the loan More

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Worked hard to get us in our budget We had a great experience with the staff at Ganley Ford West, Our Salesman, John was patient, and got the job done. Well done! We will definitely b We had a great experience with the staff at Ganley Ford West, Our Salesman, John was patient, and got the job done. Well done! We will definitely be back! More

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