Tom Rodriguez
Tom Rodriguez at Larry H. Miller Chrysler Jeep Dodge Ram Surprise
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Tom Rodriguez | Page 6

Service Advisor

Larry H. Miller Chrysler Jeep Dodge Ram Surprise

13165 North Autoshow Ave.
Surprise, AZ 85388

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4.0
66 Reviews
4.0

66 Reviews

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66 Reviews of Tom Rodriguez

April 19, 2023

Dealership Rating
Employee Rating

Worst service person I’ve ever encountered. I will drive a lot further to take my vehicles to another dealership. Tom is impossible to get ahold of, won’t answer his phone and will not call you More

by Big pine Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 25, 2023

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello, Joe. We are sorry that we did not provide you with the service you deserve. We strive to make every visit to our dealership a positive one, and it sounds like we missed the mark with you. We value your feedback and would like to know more about your experience. Please contact us at your earliest convenience to discuss the matter further. I look forward to hearing from you! - Marshall Clark, General Manager 623-537-5000

March 15, 2023

Dealership Rating

I have purchased two cars from this dealer and all my service goes through Mr. Rodriguez. I appreciate his honesty and professionalism every time I get service done. Thank you Tom. More

by jss1082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 19, 2023

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for taking the time to leave us a 5-star review! We're happy to hear that our team was able to provide you with the assistance you needed and that you were satisfied with the service you received. We appreciate your business and hope to see you again soon! - Marshall Clark, General Manager

December 09, 2022

Dealership Rating
Employee Rating

Michael Queen is shady he tried to make me spend $1,300. 00 more than I had to spend to fix my car, he lies about repairs needed. Thank god I have mechanic friends to guide me. That's the only reason I didn' More

by kosteelponies19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Queen

Dec 11, 2022

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello there, thank you for reaching out. I am glad that Tom was able to get you taken care of. However, I want to assure you that honesty is one of the core principles of our dealership and the Larry H. Miller organization, and I would appreciate the opportunity to learn more about your experience here. Feel free to give me a call so that we may get to the bottom of this together. - Marshall Clark, General Manager 623-537-5000

May 14, 2022

Dealership Rating
Employee Rating

Work was performed and billed that was not necessary. I talked with the general manager and instead of helping me I left felling like they were to good to help a Mexican American senior citizen Vietnam v More

by Jack xxx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Marshall Clark

May 16, 2022

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for your feedback. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your visit. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Judd Kall, Service Manager, (623) 537-5053

March 27, 2022

Dealership Rating
Employee Rating

I bought a $90 --3 pack oil change from them and got exactly one oil change for that and supplied my own synthetic oil. When I went to get my next oil change they said I didn't have the plan anymore be More

by e23mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kyle Kreuziger, Michael Queen , Robbie Knollhuff, Shelby Williams

Mar 30, 2022

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear about your experience at our dealership. I’d appreciate the opportunity to better understand the situation so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Judd Kall, Service Manager, (623) 537-5053

March 22, 2022

Dealership Rating
Employee Rating

Great Experience! No pressure made it easy to Purchase with Greg R! Thank you Greg! More

by donaldson8348
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chace Gilbert, Gregory Rodriguez, Eric Tangolics , Jorge Beltran

Mar 23, 2022

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for visiting our dealership. Your review is greatly appreciated. Our team really enjoyed treating you to a low-pressure experience you were looking for. We are happy to have helped you obtain a vehicle you enjoy. Come back to see us if you need anything else. - Marshall Clark, General Manager

April 24, 2021

Dealership Rating
Employee Rating

Tom and his team took very good care of me and my car. I had an emissions problem that required parts for a 29 year old car and he was able to get the parts and have it back on the road in less than three d More

by aztimk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 26, 2021

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Marshall Clark, General Manager

April 18, 2021

Dealership Rating
Employee Rating

T.om is an excellent asset to your service business. He cares about his customers, making sure they are well taken care of. I have observed him in his work ethics which are excellent. Tom rates a 5+ star More

by Bob and Betty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 19, 2021

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Marshall Clark, General Manager

April 13, 2021

Dealership Rating
Employee Rating

Gave me a loner car while I waited for a part for almost a month, and got the job done when they received it. Thanks More

by moe_d_zee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 13, 2021

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Marshall Clark, General Manager

April 10, 2021

Dealership Rating
Employee Rating

They Always manage to fit me in, car always leaves better than it arrived! Always takes the time to make sure my vehicles needs are met, and keeps me in the loop on everything so nothing is a shock when it c More

by Greyson.g14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 12, 2021

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Marshall Clark, General Manager

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