Tom Rodriguez
Service Advisor
Larry H. Miller Chrysler Jeep Dodge Ram Surprise
13165 North Autoshow Ave.
Surprise, AZ 85388
66 Reviews
Write a Review66 Reviews of Tom Rodriguez
April 23, 2024
Very good and nice people good service thank you a good day lm happy happy good day lm happy happy More
Other Employees Tagged: Sean Clarke, Kyle Kreuziger, Michael Queen, TJ Stream, Christian Melendez
April 17, 2024
Non responsive to my needs and could not get a strait answer on what exactly was wrong or when I would be able to pick up my vehicle. I had to call to find out my vehicle would be ready in about 30 minut answer on what exactly was wrong or when I would be able to pick up my vehicle. I had to call to find out my vehicle would be ready in about 30 minutes and they would send a car to pick me up. Had to call them back the next day to find out what happened. Scheduled to pick it up after work that day. Called to have pick up and Tom said he would send a car but I would not be able to leave with my vehicle due to them closing. I asked for a manager and Tom said there was not a manager on duty. I then asked for the general manager. I was transferred to Mickey. I explained to him how poorly I was treated by the experience and how I was disrespected by Tom. He immediately apologized for what happened and sent a driver to pick me up. I was able to get my vehicle, he apologized again and said thank you. I told Mickey that if the dealership was going to be able to keep my business, it would be due to him and his efforts to get me back in my vehicle. I am still waiting for a call from someone to see if I am important enough as a customer to make an effort to keep my business. More
Other Employees Tagged: Kyle Kreuziger , Mickey gets 5 stars
April 12, 2024
Great service other than it took over a week. Had to order some parts. But they got all the issues taken care of. Tom R was my service person. All were pleasant to deal with in ncluding the shutt Had to order some parts. But they got all the issues taken care of. Tom R was my service person. All were pleasant to deal with in ncluding the shuttle driver. More
April 02, 2024
Professional provided great service. Explained what was done to the car and explained future service on the car. Explained what was done to the car and explained future service on the car. More
Other Employees Tagged: Sean Clarke, Kyle Kreuziger, Michael Queen, TJ Stream, Christian Melendez
April 01, 2024
One of the worst appointments I’ve ever experienced by a mechanic/car dealership!! The only one that would compare was last years visit at the same dealership!! After making an appointment in advance, they mechanic/car dealership!! The only one that would compare was last years visit at the same dealership!! After making an appointment in advance, they had my car for two full days and didn’t touch it! But gave me a $3000 estimate! Complete lack of integrity. No phone calls to keep us abreast with what was going on…I had to call at 4:30 on second day to try to get a progress report. I did finally speak with a service mgr who seemed to be a quality guy with real interest in my experience!!! Over all, beside him, the entire experience was shameful!! More
Other Employees Tagged: Service mgr
March 22, 2024
Been coming here for about 7 years love the place. .... I tell all my friends all the time for years.. .... I tell all my friends all the time for years.. More
Other Employees Tagged: Sean Clarke, Michael Queen, TJ Stream