Tina Dewald | Page 13

First, I always feel that I am getting the straight scoop, whether Sales or Service or Parts, I never feel that I'm getting incorrect or biased info. Second, when my car is at Service, I get to chat w scoop, whether Sales or Service or Parts, I never feel that I'm getting incorrect or biased info. Second, when my car is at Service, I get to chat with a Service Advisor who spends time with me, no rush, addresses any questions, looks things over, ensures everything is complete and right. Third, the work gets done right. Customer waiting area and loaners are all proper. So I'm fine with 5-stars. The car itself is solid but tiny rear seat room, etc., so some pluses and minuses there, but the dealer is excellent. More

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Anxiety free service in an anxiety filled world It was very easy to schedule an appointment. Tina was very courteous, and calm in helping me make my appointment, and in explaining the procedure for It was very easy to schedule an appointment. Tina was very courteous, and calm in helping me make my appointment, and in explaining the procedure for leaving my car for servicing. All of this was followed up with a very prompt email confirming my appointment. When my service was completed, I received a call from Brandon, who was also very helpful in answering my questions. In this locked-down, anxiety filled world, it was refreshing to deal with courteous, calm professionals who were also very diligent about following all of the necessary safety protocols. This is a first class service department. More

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I recently decided to purchase a Volvo car during the Covid pandemic. Kyle Jackson and Smythe Volvo provided both an excellent deal on the car I was looking for and were also able provide me with a safe Covid pandemic. Kyle Jackson and Smythe Volvo provided both an excellent deal on the car I was looking for and were also able provide me with a safe environment to help negotiate the car and price in the Smythe dealership in Summit NJ. They were also very helpful in the contactless delivery of the new car. Kyle was extremely knowledgeable and knew how to instruct me in everything I needed to know about the new car I just purchased. Kyle was outstanding in the service provided thru the whole process. I would definitely recommend Kyle to anyone I know and tell them how direct and transparent it was when dealing with Kyle. While I could go to many other dealerships nearby, Kyle and Smythe provided an outstanding sales experience. I will always remember how wonderful this experience was. Thank you Kyle & Smythe ! More

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Service delartment I would like to express my gratitude and appreciation to the GREAT service that I received it was outstanding. A special thank you to Tina for initi I would like to express my gratitude and appreciation to the GREAT service that I received it was outstanding. A special thank you to Tina for initiating this to make it happen. More

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First Class Smythe called me about a recall repair, and I asked for them to review the overall maintenance of the car. They suggested a number of fluid and filte Smythe called me about a recall repair, and I asked for them to review the overall maintenance of the car. They suggested a number of fluid and filter changes and tire rotations, and were straightforward regarding the price They picked up and dropped off on time. This is an top notch operation, More

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We had great customer service and honest sales information , Stacey was very patient sincere and honest with everything. Gave us a great deal no gimmicks. information , Stacey was very patient sincere and honest with everything. Gave us a great deal no gimmicks. More

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Problem Solving Like most I have very busy work week and to my dismay as I returned home from weekend chores I heard a loud pitch equivalent to a whistling sound in m Like most I have very busy work week and to my dismay as I returned home from weekend chores I heard a loud pitch equivalent to a whistling sound in my vehicle. So, I drove to Smythe to have it potentially diagnosed. Given the day, Saturday, and time, afternoon, I wasn't sure what kind of result I could expect. Luckily, the team was still in full swing, and I was both helped and addressed by Brandon. He not only took the time to review my concern, but along with Tom's input and their mechanical team; they narrowed down the problem quickly. And, with the part in-house they were able to fix my SUV on the spot. Their level of professionalism, honesty, and troubleshooting cannot be understated. The intended fix and remedy turned out exactly as they originally told me,--thanks to Brandon especially and Tom, Tina and Jun Choi. More

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Amazing service!!!!!!! I am so pleased wth the Service Dept. at Smythe Volvo...Tom Coward made my visit awesome...I came in with a flat tire and he was very supportive and c I am so pleased wth the Service Dept. at Smythe Volvo...Tom Coward made my visit awesome...I came in with a flat tire and he was very supportive and cordial in assisting me. The whole staff in the Service Dept. is friendly and knowledgeable. More

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Doug MacAdam Service Advisor #1 in Customer Service - Tina Dewald took my call and promptly gave me a same day appointment to see about the low tire pressure light that was appearing twice in 2 days. Dou Tina Dewald took my call and promptly gave me a same day appointment to see about the low tire pressure light that was appearing twice in 2 days. Doug Macadam, Service Advisor confirmed the low tire pressure and recommended tire replacement. I was just about to take a 250 mile trip upstate and was thankful that my tires and brakes were given attention by Doug MacAdam and Shane Williams - 3 hours later I was on my way with confidence that my Volvo was serviced by a great team! Thank you Smythe Volvo. More

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Deena and Tina are awesome! I wanted to share what a great experience I had w Smythe Volvo the other day. I needed to have a headlight bulb replaced- Tina expedited me in right a I wanted to share what a great experience I had w Smythe Volvo the other day. I needed to have a headlight bulb replaced- Tina expedited me in right away, reminding me "you don't want to get a ticket". Thoughtful! When there, Deena went then extra mile to make sure it was done quickly, and even asked service to wash my car for me. Thank you Smythe for being on top of your customer service game! More

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