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Tiffany Peoples
Refer Me
281 Reviews
Dealership Experience
8 yrs, 5 mos
Industry Experience
10 yrs, 9 mos
281 Reviews
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281 Reviews of Tiffany Peoples
December 02, 2023
My time was not respected and our salesman was untruthful, and or too lazy to find the right answer. At 3pm on a Monday, my daughter replied to a text from salesman, Francisco Baez, who sent a untruthful, and or too lazy to find the right answer. At 3pm on a Monday, my daughter replied to a text from salesman, Francisco Baez, who sent a link for a used Honda Civic they had recently posted. She asked if they would sell it for $12k with her trade. He said yes. She told him we were interested and would be there in an hour to pick it up. Upon arrival we waited about 20 minutes for Francisco to retrieve the vehicle so she could test drive it. She liked the car and told him we want to buy it. We went back to his desk. He offered us a beverage from the snack bar and disappeared. Eventually he came back with papers to sign. As I am reading through to see what I'm signing, I note that the wrong vehicle is printed on the form. Francisco fiddles with his laptop and goes away again to retrieve the corrected paperwork. Then he collects insurance info and drivers license and disappears to make copies. Then he collects documents for the trade in and disappears again to make copies. I ask each time how much should I write the check for and he assures me he will have that figure when he returns, but he does not. It is now getting close to 6pm. I want to get home and cook supper. Francisco tells us that we won't be able to take the car tonight because it has not gone through inspection in the service department yet. We ask when will the car be ready. Remember, at 3:30pm we told him we wanted to pick the car up today. Apparently he didn't check to see if that would be possible- or he knew but didn't tell us for fear we would back out? He says we will be able to pick up the car in the morning, so I request to complete the sales transaction now so that I can drop off my daughter on my way to work in the morning and she can take her car home. Francisco disappears for a while again. When he returns, he says we have to go talk to Jason in Finance. I'm not financing the car; I'm paying cash. Jason's job is to try to upsell us a warranty. We don't want the extra warranty. I finally Hand over a check sometime after 630pm, but we leave without a car. We return at 915am Tuesday morning. I am already late for work, but guess what? The car isn't ready. But we are treated to breakfast from the snack bar while we wait. And wait. After about an hour, Francisco tells us the car is in Detailing. We say there is no need to spend a lot if time on thar. The car was clean when we saw it yesterday and it's getting late. After another hour, Francisco tells us the car needs some minor parts that service has ordered and it will be just a little longer. I say I am going to ask Service how much longer because now it is about 11am. I have lost a half day of work. My daughter still needs to go home and get ready to go to work for her second shift job. We need to leave if I am going to drive her back to my house to get my spare car so she can drive to her house to get ready for work and make it on time. Daughter asks if they can loan her a car to run home, then she can stop back on the way to work and switch. Francisco disappears for a while again. Then he leads us to the service desk where they offer to RENT us a car. I protest and they agree to charge it to Sales. There was a snag in the rental process because my daughter had been dropped from my insurance when her last car was taken off, so I had to drive the rental to work and she drove my car home. When I got to work, I straightened out the insurance and we swapped cars so she could pick up her Honda. Mind you, I lost 5 hours of work time that day. Then Francisco called her and said her car wasn't ready. So finally, she got her car on Thursday. If Francisco had told us Monday afternoon that the car wasn't ready to take home, I would have left a deposit and waited patiently to make an appointment to close the deal and pick up the car. Instead, I am livid that he was so inept and deceitful. I planned buy a car for myself but it won't be from this dealer More
by dckov
Other Employees Tagged: Bob Edwards, Justin Cheverez , Francisco Baez
Helpful 
July 17, 2023
Great experience dealing with a professional and friendly staff. I would shop for another at this dealership. staff. I would shop for another at this dealership. More
by jerome.yeninas
Verified CustomerOther Employees Tagged: Mark Thomas, Marco Valenti, Stephanie Jones, Alan Aimer, Kacie Kuchinskas, Kevin Morrow, Richard LaRussa , Curt Manck, Michael Reilly
May 30, 2023
They sales team is very impressive and your service department got right a hold of me about a check engine light immediately good place to but from . department got right a hold of me about a check engine light immediately good place to but from . More
by GARYCULVER
Other Employees Tagged: Stephanie Jones, Alan Aimer, Bernadine Welcome, Tom Kirkpatrick, Kevin Morrow, David Grieco, james Brown , Travis Langlois, Curt Manck
May 18, 2023
Always clean and professional the folks at Toyota of Scranton go out of their way to give THE best care. Scranton go out of their way to give THE best care. More
by LNSEC
Other Employees Tagged: Stephanie Jones, Kevin Morrow, james Brown
April 28, 2023
Wonderful experience as always! Highly recommend this dealership to all my friends and my family. Highly recommend this dealership to all my friends and my family. More
by BZIMMY77
Other Employees Tagged: Stephanie Jones, Alan Aimer, Kacie Kuchinskas, Tom Kirkpatrick, Kevin Morrow, David Grieco, james Brown , Travis Langlois, Curt Manck
March 15, 2023
It was a very good experience. I was treated very well. I’d defiantly go back I was treated very well. I’d defiantly go back More
by JOE.LABORANTI
Other Employees Tagged: Stephanie Jones, Alan Aimer, Kacie Kuchinskas, Tom Kirkpatrick, Kevin Morrow, David Grieco, james Brown , Travis Langlois, Curt Manck
January 27, 2023
I owned several new vehicles before this 4 runner and I always have them serviced at their respective dealership . They were all nice however this dealership has them beat by a mile.it was a step into the always have them serviced at their respective dealership . They were all nice however this dealership has them beat by a mile.it was a step into the future everything went like clockwork Tho service manager was fantastic he took charge and explained everything about the service that was to be. Performed, how long it would take directed to the waiting room which was fantastic I was really impressed I can’t wait until my next service visit it was sooo nice. Great Job Toyota of Scranton ,great job!!!!! More
by JAYGOULD
Other Employees Tagged: Stephanie Jones, Kacie Kuchinskas, Brian Cloud, james Brown , A J Wallace
November 16, 2022
Always great service by great people . Very friendly and helpful every visit is very comfortable in their beautiful lounge. Very friendly and helpful every visit is very comfortable in their beautiful lounge. More
by LNSEC
Other Employees Tagged: Stephanie Jones, Kevin Morrow, james Brown, Kevin Cloud
October 21, 2022
The 4 runner was in and out as anticipated. Friendly atmosphere and clean shop. Thanks Friendly atmosphere and clean shop. Thanks More
by FRED.CLEVELAND
Other Employees Tagged: Bernadine Welcome, Kacie Kuchinskas, Tom Kirkpatrick, james Brown, Christine Shean , Edward Rewt
August 26, 2022
Toyota of Scranton was a joy to work with as always. They were prompt efficient and extremely knowledgeable. They were prompt efficient and extremely knowledgeable. More
by CRICHARDS80
Other Employees Tagged: Stephanie Jones, Alan Aimer, Kacie Kuchinskas, Tom Kirkpatrick, Kevin Morrow, David Grieco, james Brown , Travis Langlois, Curt Manck, Justyn Richards
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