Toyota of Scranton is always great/ They keep you
informed are always professional and friendly. I always have great service there..
informed are always professional and friendly. I always have great service there..
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by LNSEC
Verified Customer
Verified Customer
Apr 17, 2024 -
Toyota of Scranton responded
Hello LNSEC,
Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you consistently have a great experience with us at Toyota of Scranton. Keeping our customers informed, maintaining professionalism, and providing friendly service are top priorities for us. We appreciate your trust and loyalty, and we look forward to serving you again in the future.
Drive safely!
Warm regards,
Toyota of Scranton Team
Nice people, very friendly and accomodating.
Facility is clean and spacious. Service is very good.
Facility is clean and spacious. Service is very good.
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by KHIGHHOUSE49
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2024 -
Toyota of Scranton responded
Dear KHIGHHOUSE49,
Thank you so much for taking the time to share your positive experience with us at Toyota of Scranton. We're thrilled to hear that you found our team to be friendly and accommodating, and that you were satisfied with the cleanliness and spaciousness of our facility.
Providing excellent service is our top priority, so it's great to know that you found our service to be very good. We truly appreciate your feedback and your business.
If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Service Team
Toyota of Scranton
Had a somewhat problem.
However Tiffany Peoples did a great job getting it straightened out.
However Tiffany Peoples did a great job getting it straightened out.
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by JOEMANC822
Verified Customer
Verified Customer
Service Price Transparency
Apr 05, 2024 -
Toyota of Scranton responded
Dear Joemanc822,
Thank you for taking the time to leave us a review. We're glad to hear that Tiffany Peoples was able to assist you and resolve the issue you encountered. Providing excellent customer service is our priority, and we're grateful for your feedback. If you have any further concerns or need assistance in the future, please don't hesitate to reach out to us. We appreciate your business and look forward to serving you again at Toyota of Scranton.
Best regards,
Service Team
Toyota of Scranton
Excellent from start to finish.
Everyone in the service department. Smooth and timely would recommend
Everyone in the service department. Smooth and timely would recommend
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by JODILEIGHFOY
Verified Customer
Verified Customer
Mar 11, 2024 -
Toyota of Scranton responded
Dear JODILEIGHFOY,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had an excellent experience with our service department from start to finish. Providing smooth and timely service is always our priority, and we're delighted to know that we met your expectations.
Your recommendation means a lot to us, and we truly appreciate your trust and support. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Toyota of Scranton Service Department
David is an awesome person to work with, he keeps us
updated with about the status of what is going on. Everyone in the service department is highly professional
updated with about the status of what is going on. Everyone in the service department is highly professional
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by NANANDRICH
Verified Customer
Verified Customer
Service Price Transparency
Feb 21, 2024 -
Toyota of Scranton responded
Dear NANANDRICH,
Thank you for taking the time to leave such a positive review! We're thrilled to hear that David provided you with excellent service and kept you informed throughout your visit. Our team at Toyota of Scranton takes great pride in delivering professional and attentive service to all our customers. We appreciate your business and look forward to serving you again in the future.
Best regards,
The Toyota of Scranton Team
Excellent dealership friendly people and nice clean
building great customer care and great selection of vehicles Thankyou
building great customer care and great selection of vehicles Thankyou
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by TRAP01
Verified Customer
Verified Customer
Service Price Transparency
Jan 30, 2024 -
Toyota of Scranton responded
Dear TRAP01,
Thank you for taking the time to share your positive experience with Toyota of Scranton! We are delighted to hear that you found our dealership to be excellent, with friendly people, a clean building, and great customer care.
Our team works hard to provide a welcoming and customer-focused environment, and we are thrilled to know that it reflected in your experience. We take pride in maintaining a clean and inviting space for our customers.
We are also pleased that you found our selection of vehicles to be great. It's our goal to offer a diverse range of high-quality vehicles to meet the needs and preferences of our valued customers.
Thank you for choosing Toyota of Scranton, and we appreciate your kind words. If there's anything more we can assist you with or if you have any further feedback, please don't hesitate to reach out.
Safe and happy driving!
Best regards,
The Toyota of Scranton Team
Such an Amazing staff, Always professional and very
efficient. Love getting my car serviced at Toyota Scranton!
efficient. Love getting my car serviced at Toyota Scranton!
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by Jerry James
Verified Customer
Verified Customer
Service Price Transparency
Jan 14, 2024 -
Toyota of Scranton responded
JERRYJAMES,
We're delighted to learn that you had a smooth and efficient experience at Toyota of Scranton. Our team works hard to streamline the car-buying process, and it's rewarding to know that it made a positive impact on your visit. Thank you for choosing us, and we hope to continue exceeding your expectations.
Warm regards,
Sales Team
Toyota of Scranton
Very clean service Bay Area.
Professional staff. Really liked the free lunch and coffee. Will recommend to friends and family.
Professional staff. Really liked the free lunch and coffee. Will recommend to friends and family.
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by SILKYMARE14169
Verified Customer
Verified Customer
Service Price Transparency
Dec 27, 2023 -
Toyota of Scranton responded
Dear SILKYMARE14169,
Thank you for taking the time to share your positive experience at Toyota of Scranton! We're thrilled to hear that you found our service bay area very clean and our staff professional. Maintaining a clean and welcoming environment is a top priority for us, and we're delighted that it contributed to your positive experience.
We're also pleased that you enjoyed our complimentary lunch and coffee. Providing a comfortable and convenient experience for our customers is important to us, and we're glad it made a positive impression on you.
Thank you for recommending Toyota of Scranton to your friends and family. We truly appreciate your support, and we look forward to serving you and your loved ones in the future.
If there's anything else we can do to enhance your experience or if you have any suggestions, please don't hesitate to let us know. We value your feedback.
Thanks again for choosing Toyota of Scranton!
Best regards,
Service Team
Toyota of Scranton
Was pleasant and I enjoyed a sandwich and did not have to
spend too much time!
spend too much time!
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by HANS_KUNG
Verified Customer
Verified Customer
Service Price Transparency
Dec 27, 2023 -
Toyota of Scranton responded
HANS_KUNG,
We appreciate your positive feedback regarding our maintenance and repair services. At Toyota of Scranton, we strive to provide efficient and reliable service to keep your vehicle in top condition. It's great to know that we've met your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again.
Regards,
Service Team
Toyota of Scranton
My time was not respected and our salesman was
untruthful, and or too lazy to find the right answer.
At 3pm on a Monday, my daughter replied to a text from salesman, Francisco Baez, who sent a
untruthful, and or too lazy to find the right answer.
At 3pm on a Monday, my daughter replied to a text from salesman, Francisco Baez, who sent a link for a used Honda Civic they had recently posted. She asked if they would sell it for $12k with her trade. He said yes. She told him we were interested and would be there in an hour to pick it up.
Upon arrival we waited about 20 minutes for Francisco to retrieve the vehicle so she could test drive it. She liked the car and told him we want to buy it. We went back to his desk. He offered us a beverage from the snack bar and disappeared. Eventually he came back with papers to sign. As I am reading through to see what I'm signing, I note that the wrong vehicle is printed on the form. Francisco fiddles with his laptop and goes away again to retrieve the corrected paperwork. Then he collects insurance info and drivers license and disappears to make copies. Then he collects documents for the trade in and disappears again to make copies.
I ask each time how much should I write the check for and he assures me he will have that figure when he returns, but he does not.
It is now getting close to 6pm. I want to get home and cook supper. Francisco tells us that we won't be able to take the car tonight because it has not gone through inspection in the service department yet. We ask when will the car be ready. Remember, at 3:30pm we told him we wanted to pick the car up today. Apparently he didn't check to see if that would be possible- or he knew but didn't tell us for fear we would back out?
He says we will be able to pick up the car in the morning, so I request to complete the sales transaction now so that I can drop off my daughter on my way to work in the morning and she can take her car home. Francisco disappears for a while again. When he returns, he says we have to go talk to Jason in Finance. I'm not financing the car; I'm paying cash.
Jason's job is to try to upsell us a warranty. We don't want the extra warranty. I finally Hand over a check sometime after 630pm, but we leave without a car.
We return at 915am Tuesday morning. I am already late for work, but guess what? The car isn't ready. But we are treated to breakfast from the snack bar while we wait. And wait. After about an hour, Francisco tells us the car is in Detailing. We say there is no need to spend a lot if time on thar. The car was clean when we saw it yesterday and it's getting late. After another hour, Francisco tells us the car needs some minor parts that service has ordered and it will be just a little longer. I say I am going to ask Service how much longer because now it is about 11am. I have lost a half day of work. My daughter still needs to go home and get ready to go to work for her second shift job. We need to leave if I am going to drive her back to my house to get my spare car so she can drive to her house to get ready for work and make it on time.
Daughter asks if they can loan her a car to run home, then she can stop back on the way to work and switch. Francisco disappears for a while again. Then he leads us to the service desk where they offer to RENT us a car. I protest and they agree to charge it to Sales. There was a snag in the rental process because my daughter had been dropped from my insurance when her last car was taken off, so I had to drive the rental to work and she drove my car home. When I got to work, I straightened out the insurance and we swapped cars so she could pick up her Honda. Mind you, I lost 5 hours of work time that day. Then Francisco called her and said her car wasn't ready. So finally, she got her car on Thursday.
If Francisco had told us Monday afternoon that the car wasn't ready to take home, I would have left a deposit and waited patiently to make an appointment to close the deal and pick up the car. Instead, I am livid that he was so inept and deceitful. I planned buy a car for myself but it won't be from this dealer
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by dckov
Dec 03, 2023 -
Toyota of Scranton responded
dckov,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your visit to Toyota of Scranton. Your feedback is crucial to improving our services, and we are currently conducting a thorough investigation into the events you described.
We understand the importance of your time, and we regret that your expectations were not met. We assure you that we take your concerns seriously and are committed to addressing each issue to prevent similar occurrences in the future.
Our team is actively working to gather more information and review the details of your case. We would appreciate the opportunity to speak with you directly to gain additional insights into your experience and to ensure that appropriate actions are taken to rectify the situation.
Could you please provide us with a convenient time for a phone call? Our goal is to better understand your concerns and work towards a resolution that meets your expectations. We value your feedback and want to regain your trust in our dealership.
Once again, we apologize for any inconvenience caused, and we look forward to the opportunity to discuss this matter with you.
Thank you for your patience and understanding.
Sincerely,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
570.702.8776
Dec 04, 2023 -
dckov responded
Tonight the car had some sort of issue at the gas station. The alarm went off and my daughter couldn't get it to stop for a while. Ive asked her to bring the car by tomorrow to determine the issue, and again i am asking the dealership to provide a second key fob.
12/5/23 car is completely dead this morning. Salesman is not responding. Now what?