Thomas Nguyen | Page 2

I have been a customer at Santa Monica BMW for the past 3 yrs and the customer service is superb! Cesar the service manager and his team always take of me and my high mileage 5 series! His Service technician yrs and the customer service is superb! Cesar the service manager and his team always take of me and my high mileage 5 series! His Service technicians are the best in the business and always go above and beyond! My 5 series has 118k and drives like it’s brand new straight from the factory! It’s like having your own professional pit crew and im the formula 1 driver!! 🏁🏎️ More

by MARK.LEDERMAN Verified Customer Verified Customer

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Fast, friendly service! Great job re-aligning my wheels. Very communicative. Thank you for the service! Great job re-aligning my wheels. Very communicative. Thank you for the service! More

by DEE Verified Customer Verified Customer

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They charge you $15 to get you an Uber when you’re getting your car serviced. Not a lot of money but embarrassing if you ask me. getting your car serviced. Not a lot of money but embarrassing if you ask me. More

by BORNAVAJDI Verified Customer Verified Customer

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Fast efficient service. All areas are clean and well taken care of. All personnel are smiling and have a great attitude. All areas are clean and well taken care of. All personnel are smiling and have a great attitude. More

by coxperry97 Verified Customer Verified Customer

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Responsive and attentive - easy to deal with and local! The mechanics send videos making the work transparent. The mechanics send videos making the work transparent. More

by AIMEEKNOWLTON Verified Customer Verified Customer

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Excellent service the manager was fabulous in helping me and they gave me the white glove treatment! and they gave me the white glove treatment! More

by BRIELLE1818 Verified Customer Verified Customer

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I got my car back with oily footprints on the floor mat of the driver side. Tire pressures were not checked as I requested I had to adjust at a service station , yellow diagnostic light were on. Software of the driver side. Tire pressures were not checked as I requested I had to adjust at a service station , yellow diagnostic light were on. Software was not updated; I had to stop and wait for the updates to be installed. I have texted a photo of the oily floor mat, I was told to bring my car back, when I got to the service center @ 2:30 the roll up door was closed. I hope the oil change was done correctly I am unable to judge that but have not confidence based on the poor visible work More

by EDDIE_2261 Verified Customer Verified Customer

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The salesman very good and the guy in financing is very good also all in all the people in the dealership are good. Thank u.. good also all in all the people in the dealership are good. Thank u.. More

by 1967MARICOR Verified Customer Verified Customer

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Everyone was great and helpful at the dealership. Especially the sales manager Tom and the salesman Brett. It was an easy purchase experience. Especially the sales manager Tom and the salesman Brett. It was an easy purchase experience. More

by KBBLAZY Verified Customer Verified Customer

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Johnathan was great. He helped us get the car we wanted and answered every question we had. He helped us get the car we wanted and answered every question we had. More

by FAD48 Verified Customer Verified Customer

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