Mario Guglielmelli

The car is very good. The service at the dealer was the worst experience my wife or I have ever had in 64 years -- owning up to four cars at a time to support three kids. The service at the dealer was the worst experience my wife or I have ever had in 64 years -- owning up to four cars at a time to support three kids. My wife got a loaner, went to get a muffin and drove to our house three miles away. When she returned the check-in guy looked the car over, said it was fine and sent her to pay. After she did paperwork another guy came out insisted there was a windshield ding that wasn't there before. His video before checkout was not at all clear -- one angle seemed to show a ding another not. My wife said if she did it we would certainly pay and as they had our insurance info we assumed they would contact. The dealer rep said he would not give her the keys to her car until she paid and she could make claim on insurance. This is not legal -- it is extortion. If I hit your car you don't get to seize me or my car until my insurance pays. Nor do I simply pay you and then go talk to my insurance. The dealer took my wife and her car hostage. I was out of town on business and texted she should simply call police. But she needed to get home and called our insurance (AAA) who jumped through hoops to agree to pay and she paid deductible and finally got home. This is absurd for an 80k car we leased from this dealer a year ago, particularly as they have our credit card and insurance. They also insisted on replacing the windshield although it was a tiny ding. They first claimed it was a new car, but when my wife pointed out it was a 2021 they said their policy was to always replace the windshield. And they charged us full retail for the windshield. And Yelp reviews that same day suggest we were not the only victim of similar scams -- nails "found" in tires. Worst of all, the manager who we dealt with when we got the call has not responded to our requests for a call. Absolutely unacceptable. More

by EJONES25 Verified Customer Verified Customer

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Service is good. Service is good. Service is good. Service is good. Service is good. Service is good. Service is good. Service is good. Service is good. More

by Haoran Ma Verified Customer Verified Customer

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Responsive and attentive - easy to deal with and local! The mechanics send videos making the work transparent. The mechanics send videos making the work transparent. More

by AIMEEKNOWLTON Verified Customer Verified Customer

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I got my car back with oily footprints on the floor mat of the driver side. Tire pressures were not checked as I requested I had to adjust at a service station , yellow diagnostic light were on. Software of the driver side. Tire pressures were not checked as I requested I had to adjust at a service station , yellow diagnostic light were on. Software was not updated; I had to stop and wait for the updates to be installed. I have texted a photo of the oily floor mat, I was told to bring my car back, when I got to the service center @ 2:30 the roll up door was closed. I hope the oil change was done correctly I am unable to judge that but have not confidence based on the poor visible work More

by EDDIE_2261 Verified Customer Verified Customer

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I sent several texts requesting to check for my license since they did not return it and they never got back to me. since they did not return it and they never got back to me. More

by ALASSER Verified Customer Verified Customer

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Ceasar is always great to work with when I need services on my BMW's. Extremely satisfied with the whole service experience. on my BMW's. Extremely satisfied with the whole service experience. More

by TSUAREZ52 Verified Customer Verified Customer

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Very unfriendly staff, customer service is not their priority. From management down the staff is unhelpful priority. From management down the staff is unhelpful More

by SHOHREHBRONSTEIN Verified Customer Verified Customer

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I'VE ONLY ORDERD PARTFROM THEM AND MY EXPERIANCE IS VERY GOOD, THE GUYS THERE ARE VERY FRIENDLY AND KNOWLEDGABLE, I TOOCK ON VEHICKLE TO THE SERVICE DEPARTMENT AND WAS ALSO A GOOD EXPREIANCE GOOD, THE GUYS THERE ARE VERY FRIENDLY AND KNOWLEDGABLE, I TOOCK ON VEHICKLE TO THE SERVICE DEPARTMENT AND WAS ALSO A GOOD EXPREIANCE More

by APEXAUTOREPAIRSHOP Verified Customer Verified Customer

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excellent prompt service given in short time. informative about key problem and repair. not bust therefore rapid service no cost informative about key problem and repair. not bust therefore rapid service no cost More

by HOON Verified Customer Verified Customer

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As it turned to, I didn't need service on the car. Contact with personnel was just fine - a good experience all around. Contact with personnel was just fine - a good experience all around. More

by JUDYHWESSLING Verified Customer Verified Customer

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