Hans Dakhlia

The car is very good. The service at the dealer was the worst experience my wife or I have ever had in 64 years -- owning up to four cars at a time to support three kids. The service at the dealer was the worst experience my wife or I have ever had in 64 years -- owning up to four cars at a time to support three kids. My wife got a loaner, went to get a muffin and drove to our house three miles away. When she returned the check-in guy looked the car over, said it was fine and sent her to pay. After she did paperwork another guy came out insisted there was a windshield ding that wasn't there before. His video before checkout was not at all clear -- one angle seemed to show a ding another not. My wife said if she did it we would certainly pay and as they had our insurance info we assumed they would contact. The dealer rep said he would not give her the keys to her car until she paid and she could make claim on insurance. This is not legal -- it is extortion. If I hit your car you don't get to seize me or my car until my insurance pays. Nor do I simply pay you and then go talk to my insurance. The dealer took my wife and her car hostage. I was out of town on business and texted she should simply call police. But she needed to get home and called our insurance (AAA) who jumped through hoops to agree to pay and she paid deductible and finally got home. This is absurd for an 80k car we leased from this dealer a year ago, particularly as they have our credit card and insurance. They also insisted on replacing the windshield although it was a tiny ding. They first claimed it was a new car, but when my wife pointed out it was a 2021 they said their policy was to always replace the windshield. And they charged us full retail for the windshield. And Yelp reviews that same day suggest we were not the only victim of similar scams -- nails "found" in tires. Worst of all, the manager who we dealt with when we got the call has not responded to our requests for a call. Absolutely unacceptable. More

by EJONES25 Verified Customer Verified Customer

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Service is good. Service is good. Service is good. Service is good. Service is good. Service is good. Service is good. Service is good. Service is good. More

by Haoran Ma Verified Customer Verified Customer

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Excellent service , a great crew. Very professional and efficient. Friendly and clean . Excellent environment to bring the car back for a service. Very professional and efficient. Friendly and clean . Excellent environment to bring the car back for a service. More

by gina36 Verified Customer Verified Customer

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I drove over a pothole on Sunset Blvd. and destroyed two tires on my BMWi3. I was heading out of town when it happened so I called your service department and spoke with a very nice woman and destroyed two tires on my BMWi3. I was heading out of town when it happened so I called your service department and spoke with a very nice woman (sorry I forget her name!) who said I could either drive it home and have it towed to the shop or I could drive straight there. I said I would drive right over to which she replied “Okay, your service manager will be Sal but be VERY CAREFUL when you’re driving!” So sweet. As promised, Sal was waiting for me and told me that while the replacement tires were in stock, the service department was very busy. I pleaded with him to see if he could get the car fixed that day since I didn’t want to cancel my trip. Thanks to Sal, he had my car ready within an hour! I am so, so grateful for the wonderful service he provided. Thanks for the great experience! More

by MAUREENPEYROT Verified Customer Verified Customer

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It is good It is good It is good It is good It is good More

by Haoran Ma Verified Customer Verified Customer

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My first visit to Santa Monica BMW was excellent they got me in and out very quickly and they took care of my vehicle. Thank you Santa Monica. me in and out very quickly and they took care of my vehicle. Thank you Santa Monica. More

by TILLETT.MARTIN Verified Customer Verified Customer

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I bought my car at another dealer but use This dealer for service. Great service department!! service. Great service department!! More

by Steve M Verified Customer Verified Customer

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Everyone is Friendly and courteous. The staff are polite, respectful, and punctual . I recommend them to anyone I know The staff are polite, respectful, and punctual . I recommend them to anyone I know More

by NOUSHIN Verified Customer Verified Customer

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Professional n enthusiastic to assist me for my visit. Thanks for your assistance. I will definitely to come back for visit again when it’s needed. Thanks for your assistance. I will definitely to come back for visit again when it’s needed. More

by YUNGSUN58 Verified Customer Verified Customer

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Good service from the writer I'm a customer kind of expensive thelabor runs food expensive thelabor runs food More

by SAULMEREL Verified Customer Verified Customer

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