Sulaiman Aziz | Page 2

Need more care and assistance with client service. Please need more attention and support for client while waiting @ repair 🧑‍🔧 service Please need more attention and support for client while waiting @ repair 🧑‍🔧 service More

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I would leave one star but I'm not that type of human. It seems that everytime I go to the elkgrove Toyota location it never takes just one trip to complete whatever service I am requesting. Not sure what It seems that everytime I go to the elkgrove Toyota location it never takes just one trip to complete whatever service I am requesting. Not sure what that's about.. this last trip I requested my oil change because the sticker they left on the windshield said it was due and since I am taking a trip to Mexico I figured I would get the vehicle in top shape. So I called and requested it along with the multipoint inspection that automatically comes with it. They said there was a recall so they would take care of that too. When I got there the tech says it still has about a thousand miles until oil change is needed, I said yes but the date is over so I wanted it done (not feeling like I needed to explain to him my vacation plans) I arranged my own transportation and it's not easy with kids in school and taking time off for this stuff. When I picked up the car he said sign here everything's done , here is a slip for DMV Incase they question the recall, gave me my keys. I go outside to wait for my car,look over the paperwork and nowhere does it say they changed the oil. I go inside and he says I didn't need it. What? I specifically brought it in for an oil change.."it's not quite due yet" he says.. I did not take off the entire day and arrange all of this inconvenient transportation just so I could have to bring the car back for an oil change next time and how are they going to do this multipoint inspection when I still need the oil change anyways!?? I was furious I walked out of the office went home got on the phone of course the manager David or whatever his name is wasn't there he was at lunch so I left a message and he called me back and I have to admit it was the worst customer service or support I've received the man spoke over me the entire time would not listen whatsoever, he made it so I don't ever want to go back to the dealership again there at this location, I asked if he could annotate my issue in the records or give me some type of written complaint and he refused he said if I wanted to I could bring in my manual and he will write in when my oil changes are due... So rude and disrespectful. This is the management they choose to employ! Thank you but no Thank you! All they had to do was tell me the oil wasn't due when I called in and I would not have brought it until it was. Period. More

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Had to use the recall service department during this past visit and I must admit I am highly disappointed and surprised at the level of disrespect and lack of communication received not only from the service visit and I must admit I am highly disappointed and surprised at the level of disrespect and lack of communication received not only from the service tech but also from David the service manager, whom I spoke to about my complaint. I asked for a specific service and when I picked up my vehicle it had been decided without any communication to me that the service would not be performed and I would have to schedule it again at another time. I felt disrespected after explaining my situation to the department manager who did not even attempt to make me feel heard and continuously spoke over me the entire conversation and who refused to take down my complaint or provide me with anything saying that it was even given or that my issue would be addressed. This is not the type of person who needs to be in any kind of customer service position nor should he be responsible for leading others. I'm not sure if I will continue using this dealership due to this past interaction. More

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Great customer service, I will go back again. So convenient. Repairs were easy and smooth. So convenient. Repairs were easy and smooth. More

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Great service courteous team. Short wait time. I would highly recommend . They even loaned me a new car. Short wait time. I would highly recommend . They even loaned me a new car. More

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15 words? ? Well, I have always purchased at Toyota, my first car was from Roseville, till I moved closer to Elk Grove. I drove my first Toyota 16 years, then I ? Well, I have always purchased at Toyota, my first car was from Roseville, till I moved closer to Elk Grove. I drove my first Toyota 16 years, then I saw a used certified RAV4, and purchased here. Everyone was very nice, and it didn’t take all day,, They’ve been great to me, honest with me, and I’ll purchase again!! I’m not exactly comfortable in an SUV, now, as I’m older, but I just couldn’t see going anywhere else. Had an accident, need to get this repaired, and look at a smaller vehicle, for me and just ONE DOG now,, I’m happy with Toyota Elk Grove. More

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Do not have good costumer service. Expensive. Bully you to getting their most expensive product.!! Expensive. Bully you to getting their most expensive product.!! More

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They did not inflate my spare tire even though I asked twice for it. It’s a hassle to get to the underside of a Highlander to do it. I’ll have to crawl underneath now myself. However the service rep advis twice for it. It’s a hassle to get to the underside of a Highlander to do it. I’ll have to crawl underneath now myself. However the service rep advised that the technician said I didn’t have to replace the left front axel. And I appreciated that. Staff was friendly. More

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Edit: Brian Chase contacted me back and resolved the issue. It seems there was some miscommunications with the team. For having to deal with it initially, I'll still take off one star, but in the end, t issue. It seems there was some miscommunications with the team. For having to deal with it initially, I'll still take off one star, but in the end, they took care of their customer. I brought a car in for warranty work and was told that the car needed its' 10,000 mile service. The car was purchased a little over two years ago (June 2019) by my late father who passed away from Covid in March '21. They told me about the two year service plan and informed me that since it has exceeded that by a few months they wouldn't honor it because a contract specifically states that its 2 years with a one month forgiveness plan. When I asked them if they would make an exception this one time and honor the service contract (The service would have been down in March but of course, deaths can be unexpected events.), they wouldn't honor it and offered a $20 discount. I don't mind paying for services but it really shows that they do value money over their customers. Each oil change is $89.95. Had you waived that once, you would've netted a return of $2500+ per vehicle lifetime. Of course, this value increases with more members of the family. Clearly the $90 dollars now is more important. But thank you, Brian Chase for being the manager who follows the books and upholding service agreements and policy. Moving forward, I will find a different dealership to handle my work. Aziz Sulaiman, on the other hand, did what he could and offered exceptional service. He got me in and out in a timely manner and was able to answered my questions thoroughly. More

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I had an appointment at Elk Grove Toyota on July 6, 2021. The service representative told me that he needed to order a part and that it would be in the following week. I waited four weeks and I never recei The service representative told me that he needed to order a part and that it would be in the following week. I waited four weeks and I never received a phone call that the item came in so I called the service center on August 4, 2021. The customer service center acknowledged that the part was in and scheduled me for an appointment. When I went to get the Elk Grove service center, I was told by the representative that might be charge. I was surprised since I thought this was already resolved with the previous representative that helped me in July and that the item was covered at no cost. (This was eventually resolved by manager approval.) Sadly, this (previous) representative made no records in their system of my visit. I was asked if I could identify him which I thought was concerning. Lesson learn: always get paperwork when items are ordered and get the service representative name and the service proposed. Things worsen for me after the repair work was done. I was given my key and told to get my truck in one of the parking slot (107) behind a building. When backing my truck out of the slot, I hit a pole that was right behind the slot. I still do not know understand how this happen. I am sick over this since I just purchased my truck three months ago. I have had an Acura and had a Lexus and normally the service center has always parked my cars in an area that it is easily accessible for departures. Normally, it is in the area I dropped off the vehicle. Sadly, I slightly dented and cracked my rear bumper on the driver’s side This experience has left a bad taste in my mouth. I do not feel like a valued customer. I do not see myself returning to Elk Grove Toyota for maintenance or any future truck/car purchases. More

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