John Nguyen
John Nguyen at Elk Grove Toyota
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John Nguyen

Express Service Advisor

Elk Grove Toyota

9640 West Stockton Blvd
Elk Grove, CA 95757

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4.3
70 Reviews
4.3

70 Reviews

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70 Reviews of John Nguyen

April 10, 2024

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Employee Rating

John is the best and a great asset to the dealer ship , very knowledgeable and great customer service More

by sksugar1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2024

Elk Grove Toyota responded

Hello, Thank you for taking time out of your day to review John. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager

January 25, 2024

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Employee Rating

Went in for oil leak in return the car still leak oil from the same spot not as much but still couple drops then rpm’s not idle the same talking to the technician really rude and not taking counter for h More

by luisdflores747
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Recommend Dealer
No
Jan 26, 2024

Elk Grove Toyota responded

Hello, I truly apologize for your experience. I would like to get more information to better address your concerns. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask for Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

September 08, 2023

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Very disappointed with service of ordering driver side visor. Technician had difficulty installing original visor that later fell off. When I returned to fix the visor they took so long to install that th More

by sheltee
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Sep 11, 2023

Elk Grove Toyota responded

Hello, I truly apologize for your experience. I did address your concerns with our Service Director and staff. Unfortunately we do not usually work with aftermarket parts and it seems we were having difficulties with the one you brought. Thank you for making us aware of this situation. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

June 21, 2023

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SENOR JOHN NGUYEN was on top of it: a quick & easy check-in,he provided a ride home, called to explain repairs & cost ( to the penny----NO surprises ). Entire experience, start to finish, A+. More

by LEAKING OIL
Service Price Transparency
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Recommend Dealer
Yes

April 26, 2023

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Great customer service. John was helpful and communicated with me on status. Completed in a timely manner. More

by livelife1096
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 28, 2023

Elk Grove Toyota responded

Hello, Thank you for your review. I am thrilled to hear about your time with John. Come by and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

April 13, 2023

Dealership Rating
Employee Rating

More reliable with regards of service and dealership and service manager are courteous Mr Gustavo is my service advisor he is reliable with regards in dealing customer service More

by Ramp70
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Recommend Dealer
Yes

Other Employees Tagged: Gustavo Nevarez

January 28, 2023

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Excellent service, friendly staff, on-time completion, and clean waiting area makes this my preferred dealership. More

by Satisfied Customer
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ronald Singh, Ping Yang

Feb 02, 2023

Elk Grove Toyota responded

Hello, Thank you so much for your review. I am happy to hear our staff was friendly during your time with us. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

January 25, 2023

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Employee Rating

Servicing Dept was great! He was very knowledgeable, provided great feedback, ans suggestions. This helped me understand what’s happening with my car and to allow me to weigh More

by Hellokittiesx
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2023

Elk Grove Toyota responded

Hello, Thank you so much for your review on John. I am glad he was able to explain the concerns with your vehicle. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

November 27, 2022

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Employee Rating

Super nice and friendly service at this dealership. Very knowledgeable about cars. Very satisfied customer More

by Emily Tran
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 19, 2022

Elk Grove Toyota responded

We are happy to hear this! We look forward to working with you again in the future!

October 08, 2022

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Employee Rating

Service was done as scheduled. Customer service was very professional. Job well done. Service l received at the parts shop was very professional too. More

by Niki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 26, 2022

Elk Grove Toyota responded

We appreciate this feedback. We are grateful for your business & look forward to working with you again!

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