Steve Powell

Town East Ford responded

Thank you for taking the time to share your recent experience. We sincerely apologize for the lengthy wait time you encountered during your Bronco purchase. We understand your frustration, especially after having everything prepared beforehand. We take pride in providing a smooth and efficient buying experience for our customers, and we fell short of that expectation on your visit. The paperwork redundancy and lack of a full gas tank were additional oversights that detracted from your experience. We strive to show appreciation to our customers, and clearly, we missed the mark in your case. We understand your hesitation to return for future purchases, and regaining your trust is important to us. Lance Smith would like to personally apologize for the inconvenience and discuss how we can improve your future experience at Town East Ford. You can reach him directly at jsmith02@vtaig.com. We hope you'll consider giving Town East Ford another chance.

Town East Ford responded

Thank you for your feedback regarding your recent service experience. We sincerely apologize for the frustration caused by the lack of communication from your service advisor, the inaccurate status link, and the inconvenience during your advisor's lunch break. At Town East Ford, we strive to provide exceptional customer service throughout the service process, and it appears we fell short in your case. We take all customer concerns seriously, and we want to assure you that we will address these issues. To ensure a swift resolution and regain your trust, we kindly ask you to contact our Customer Relations Manager, Terri Scott. You can reach Terri directly by email at Tscott@towneastford.com. Terri would like to hear more about your specific experience and work towards a fair resolution. We value your business and want to earn back your confidence. Town East Ford is committed to customer satisfaction, and Terri will ensure your feedback is reviewed with the service department to prevent similar situations in the future. We look forward to hearing from you and working towards a resolution.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that we delivered exceptional service on all fronts. Having the vehicle you wanted in stock and working efficiently to get you on the road quickly is exactly what we aim for. It means a lot to us that you felt our service exceeded your expectations! Thank you again for choosing Town East Ford! We look forward to seeing you again in the future for your service needs.

Town East Ford responded

Wow! Thank you for taking the time to leave such a detailed and positive review! We're so glad to hear your experience was fantastic. It sounds like Blake went above and beyond to make sure you got the truck you wanted. His clear communication, especially considering the distance you traveled, is much appreciated. We're also thrilled to hear the entire Town East Ford team provided a relaxed, no-pressure environment – that's exactly what we strive for! We appreciate your kind words about them staying late and working hard to get you the best financing options. Their dedication to customer satisfaction is truly commendable. Congratulations on your new truck! We're happy to know Blake has won your business for the future, and the team looks forward to serving you again. Please don't hesitate to reach out if you have any questions or need assistance down the road. Thank you again for choosing Town East Ford!

Town East Ford responded

Thank you for your feedback about your recent visit. We're disappointed to hear you won't be returning to our dealership and apologize for the frustration you experienced. We understand that not everyone needs or wants all the add-on options we offer. We strive to be transparent about pricing and provide choices to fit your budget. We value your business and would appreciate the opportunity to discuss your experience further. At your earliest convenience, please reach out to Lance Smith at jsmith02@vtaig.com to discuss this further.

Town East Ford responded

Hi there, Thank you for your review. We are pleased to hear that our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

Town East Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Town East Ford responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!