Terri Scott
Terri Scott at Town East Ford

Terri Scott

Customer Relations Manager

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

4.5
64 Reviews
4.5

64 Reviews

Write a Review

Dealership Experience

5 yrs, 9 mos

Industry Experience

5 yrs, 9 mos

Languages Spoken

English English

64 Reviews of Terri Scott

May 08, 2024

Dealership Rating
Employee Rating

I was kept in the loop,and the repairs were done quickly. My service advisor listened and reiterated back to me my request for repairs. Advised me of other things that needed attention to. No pressure....... More

by DWIGHTLGREER
Service Price Transparency
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Recommend Dealer
Yes

May 08, 2024

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Very good maintenance service. Wouldn't go anywhere else to have my truck serviced. Very nice customer service. More

by LINDARUSSELL87
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Recommend Dealer
Yes

Other Employees Tagged: Jim A.

May 07, 2024

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I took my car for a service issue. The team was verily friendly and explained the issue sufficiently More

by MUBEEN.KAMANI
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 08, 2024

Town East Ford responded

Thank you for taking the time to leave a review about your recent service experience! We're happy to hear that our team was friendly and explained the issue with your car clearly. At Town East Ford, we strive to provide exceptional service while keeping our customers informed throughout the process. We appreciate you letting us know that our team achieved this for you. Thank you again for choosing Town East Ford! We look forward to seeing you again soon for your next service need.

May 07, 2024

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Good service at the customer, the workers were at their best behavior and ready to help anyone in need More

by BARRIOSENRIQUE775
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Recommend Dealer
Yes

Other Employees Tagged: Boris Loncaric

May 08, 2024

Town East Ford responded

Thank you for leaving a positive review about your recent experience! We're thrilled to hear that our staff provided good customer service and were helpful and attentive. At Town East Ford, we strive to create a welcoming environment where our customers feel valued and taken care of. It's rewarding to know our team members were at their best, ready to assist anyone in need. Thank you again for choosing Town East Ford! We look forward to seeing you again soon.

May 05, 2024

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As soon as I arrived, I was met, service needed was established and the work was completed as promised More

by jims6
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Recommend Dealer
Yes

Other Employees Tagged: Shannon

May 06, 2024

Town East Ford responded

Thank you for the positive review! We're delighted to hear that your recent service experience was efficient and smooth – from being greeted upon arrival to having the service completed as promised. At Town East Ford, we strive to minimize wait times and ensure clear communication throughout the service process. It's rewarding to know we achieved that for you! Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

May 05, 2024

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Jim Artrip is the best advisor I've ever had at any dealership for any car I've ever owned. Service is great and fast and they always take care of their customers first. More

by JMS034100
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Recommend Dealer
Yes
May 06, 2024

Town East Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that you've consistently had positive service experiences, especially with Jim Artrip as your advisor. It means a lot to us that you trust him with your vehicle's care. Jim is a valuable asset to our team, and his dedication to providing exceptional service is truly appreciated. We'll be sure to pass along your kind words! He'll be delighted to hear how much you value his service. We appreciate you mentioning that our service is fast and that we prioritize our customers. That's exactly what we strive for! Thanks again for choosing Town East Ford and for taking the time to leave a review! We look forward to seeing you and your vehicle again soon, and hopefully Jim can continue to impress you with his top-notch service.

May 04, 2024

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Good and professional. The guy who helped me was awesome. I will definitely keep coming back. More

by JTINAJER1977
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Recommend Dealer
Yes
May 06, 2024

Town East Ford responded

Thank you for the positive review! We're thrilled to hear that you had a good and professional experience, and that the service person who helped you was awesome. We appreciate your loyalty and look forward to seeing you again soon! Thanks again for choosing Town East Ford. We look forward to your next visit!

May 04, 2024

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Accommodations were great. People were friendly. Service was excellent. Price was acceptable and affordable. All was good More

by robertkevinwomack
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Recommend Dealer
Yes
May 06, 2024

Town East Ford responded

Thank you for the fantastic review! We're delighted to hear that your entire service experience was positive – from the comfortable accommodations to the friendly staff, excellent service, and fair price. That's exactly what we strive for! At Town East Ford, we want to ensure every customer feels welcome and leaves satisfied. Knowing we achieved that for you is rewarding. Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

May 03, 2024

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They did great, loved it . 10/10 would go again love em alll bye now! More

by JACKIE.SON.INC1
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Recommend Dealer
Yes
May 06, 2024

Town East Ford responded

Thank you for the enthusiastic review! We're thrilled you loved your service experience and would recommend us with a perfect 10/10 rating! That means a lot to the entire team. At Town East Ford, we strive to provide exceptional service in a friendly atmosphere, and it sounds like we hit the mark! We look forward to seeing you again at Town East Ford!

May 03, 2024

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Service was great! The service advisor was very helpful and friendly. Car was finished in a timely fashion. More

by LYNNKIEFFER
Service Price Transparency
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Recommend Dealer
Yes
May 06, 2024

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you had a great service experience. It's especially rewarding to know that our service advisor was helpful, friendly, and got your car finished quickly. At Town East Ford, we strive to provide exceptional service in a timely manner. We appreciate you recognizing our team's efforts! Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

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