21 Reviews
Write a Review21 Reviews of Brian Hillmann
May 09, 2024
Disappointing Post-Purchase Experience I recently purchased a '23 Ford Bronco from this dealership, and while the initial experience was friendly and positive, my satisfaction has taken a nosedive si purchased a '23 Ford Bronco from this dealership, and while the initial experience was friendly and positive, my satisfaction has taken a nosedive since then. Here’s why: Missing Trim Pieces: When I bought the Bronco, it was missing the accessory trim pieces above the windshield. These pieces are essential for aesthetics and functionality, especially considering there was previously a roof rack in that area. Before finalizing the purchase, I specifically requested that these trim pieces be replaced. Broken Promises: Brian Hillman, the salesman, assured me that they would purchase new trim pieces, paint them, and mail them to my residence. However, it’s now been over two months since the purchase (as of May 7, 2024), and I’ve received only one trim piece. The lack of communication and follow-through is disappointing. Customer Value Post-Purchase: It seems that once you’ve made the purchase, the dealership’s commitment to customer satisfaction diminishes significantly. As a buyer, I expected better service and timely resolution of issues. In summary, while the front-end experience was pleasant, the post-purchase support has been lacking. As a customer, I feel undervalued. I hope the dealership takes this feedback seriously and rectifies the situation promptly. More
Other Employees Tagged: Anuj Singh
May 01, 2024
Let me start by saying, if you're in the market for a car and want an experience that's equal parts efficient and entertaining, look no further than Town East Ford. From the moment I put in an inquiry on the and want an experience that's equal parts efficient and entertaining, look no further than Town East Ford. From the moment I put in an inquiry on the website, Karen, the internet manager, had us covered. She navigated the digital realm like a boss, ensuring everything was lined up and ready to roll. Then there's Brian, our salesman extraordinaire. Despite the constant interruptions from our 'over it' teens, he remained cool, calm, and collected throughout the entire process. He knew his stuff inside and out, guiding us seamlessly through the maze of car options until we found the perfect fit for our family. But let's not forget about Ozzy. Oh, Ozzy. This guy in the business office. A true legend. Not only did he handle all the paperwork with finesse, but he also managed to inject some much-needed levity into the proceedings. I never thought I'd leave a dealership laughing, but thanks to Ozzy, anything is possible. So, if you're looking for a dealership where professionalism meets personality, Town East Ford is the place to be. Highly recommend giving them a visit. Who knows, you might just drive off with a new car and a few good laughs to boot! More
Other Employees Tagged: Ozzy Ortiz , Karen Stringer
April 27, 2024
My salesman was Brian Hillmann and I worked with Junior in financing. They were both patient with me and answered all my questions. The dealership offered competitive pricing and a great selection. It was in financing. They were both patient with me and answered all my questions. The dealership offered competitive pricing and a great selection. It was worth a drive from Tyler. I would highly recommend visiting Town East Ford! More
Other Employees Tagged: Ray Monks Jr
April 13, 2024
I was first time here and was impressed with the quality and knowledge and kindness I received. and knowledge and kindness I received. More
Other Employees Tagged: Ray Monks Jr
April 06, 2024
Blake is very knowledgeable and took the time to explain everything about the vehicle and the purchase. I am planning on purchasing another vehicle from him again. Highly recommended him to my friends and everything about the vehicle and the purchase. I am planning on purchasing another vehicle from him again. Highly recommended him to my friends and family.. More
Other Employees Tagged: Ozzy Ortiz, Blake Smithers
March 28, 2024
They always take care of you at this dealership! I love coming here!!! Highly recommend Ford. I love coming here!!! Highly recommend Ford. More
Other Employees Tagged: Cody Franklin, Matthew Haile, Gamaliel Benitez, Jermaine Brown, Ricardo Dominguez, Andon Hollaman, David Arias , Payton Courtney, Jonathan Detten
March 09, 2024
Great guys to deal with and overall it was a very easy quick process. Thanks again Blake and Brian quick process. Thanks again Blake and Brian More
Other Employees Tagged: Blake Smithers, Steve Powell
February 29, 2024
Everyone made this first time process very easy for me. Everyone was friendly and patient and answered any questions I had! Would recommend this place to anyone. Everyone was friendly and patient and answered any questions I had! Would recommend this place to anyone. More
Other Employees Tagged: Cas Rooney, Ray Monks Jr, Blake Smithers, Dallas Petriello, Lance Smith , Craig South
February 26, 2024
My experience with Ray, Blake, and Brian was excellent, came in to trade my vehicle and everyone was very helpful and honest with the process. came in to trade my vehicle and everyone was very helpful and honest with the process. More
Other Employees Tagged: Ray Monks Jr, Blake Smithers
February 23, 2024
Do not do business with Brian or with Town East Ford I purchased a vehicle from them that was supposed to have been inspected right after buying the truck the rotors and brakes were bad the truck has leak purchased a vehicle from them that was supposed to have been inspected right after buying the truck the rotors and brakes were bad the truck has leaks everywhere I received a $12,000 bid from them to repair the truck I just purchased from them do not do business here. More