Stephen Augustine
Stephen Augustine at Rallye Motors
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Stephen Augustine

Service Advisor

Rallye Motors

1600 Northern Blvd
Roslyn, NY 11576

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4.7
388 Reviews

Please do not hesitate to reach out to me for any of your questions or feedback you may have.

4.7

388 Reviews

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388 Reviews of Stephen Augustine

May 06, 2024

Dealership Rating
Employee Rating

Very polite and professional. He actually called me by my name said good morning! These simple things can make a difference in people perception of the treatment they received. More

by TEEKAPERSAUDMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Bianchi

May 07, 2024

Rallye Motors responded

Thank you for your kind words! We're delighted to hear that our team member's polite and professional demeanor made a positive impact on your experience. We believe in the importance of personal touches, like using your name and offering a warm greeting. Your feedback is appreciated, and we're here to assist you anytime. Thank you for choosing us!

May 05, 2024

Dealership Rating
Employee Rating

Rallye Motors Service Department is the best- It is always a pleasure dealing with Stephen Augustine, who is very knowledgeable, helpful, courteous and at the same time very professional. I would rate More

by BUSSHELTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2024

Rallye Motors responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Stephen Augustine and our service department. We'll make sure to pass along your compliments. Your 5-star rating means a lot to us! If you ever need anything else, don't hesitate to reach out.

April 29, 2024

Dealership Rating
Employee Rating

Very professional and efficient and friendly. Robert Bianchi is the best! We always go to him for our cars. More

by LILAOMIN
Recommend Dealer
Yes

Other Employees Tagged: Robert Bianchi

Apr 29, 2024

Rallye Motors responded

Thank you for your feedback! We're delighted to hear that you had a professional, efficient, and friendly experience with us. Robert Bianchi is indeed a valuable member of our team, and we're glad he provided you with exceptional service once again. We appreciate your loyalty and look forward to serving you for all your future car needs!

April 24, 2024

Dealership Rating
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Efficient and polite very helpful I can’t say more then that I think that is all More

by CATANIA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2024

Rallye Motors responded

Thank you for your kind words! We're glad to hear that our service team was efficient, polite, and very helpful. If you ever need anything in the future, don't hesitate to reach out. We appreciate your feedback!

April 21, 2024

Dealership Rating
Employee Rating

Un perfessional, van need to go back to the shop within 24 hours. Unexpected as a car brand dealer. More

by BOWEN1226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 29, 2024

Rallye Motors responded

We apologize for the inconvenience, but it seems that we're unable to locate you in our system. Could you please provide us with additional information such as full name and time of visit? We're here to assist you.

April 07, 2024

Dealership Rating
Employee Rating

It’s always pleasure working with Jerry sherry at Rallye Mercedes, because of his service I don’t think of other dealerships .. thank you More

by MASHRIQILAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 07, 2024

Rallye Motors responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and your kind remarks for Jerry Sherry as well.

April 05, 2024

Dealership Rating
Employee Rating

Stephen is the best, very helpful. Always making the best he could with all of the dramatic situation that we had to go through with Mercedes roadside assistance. More

by GABYCON2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2024

Rallye Motors responded

Thank you for taking the time to share your experience with us. It is great to hear that Stephen was helpful with your needs.

April 04, 2024

Dealership Rating
Employee Rating

Really great service and excellent communication. The loaner was my electric car in a different comor More

by NSRETINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2024

Rallye Motors responded

Thank you for your review of our Service Department! We are so glad to hear that our team was able to take care of your vehicle in a timely manner!

March 31, 2024

Dealership Rating
Employee Rating

The service mechanics clearly get paid on commission to sell extra and unnecessary services. It’s a creepy experience to bring your car in for standard service. More

by MARKSCHWARTZMD6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 02, 2024

Rallye Motors responded

We would like to apologize for your experience. We strive to make sure our customers are 100% satisfied. Thank you.

March 30, 2024

Dealership Rating
Employee Rating

Steven Augustine was very kind and helpful. He was thorough and kept me updated. He was easy to reach and informative and honest. I truly appreciated his help with my new car and also my previ More

by ALISHATEHRANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 30, 2024

Rallye Motors responded

Thank you for your review of our Service Department! We are so glad that Steven Augustine was able to take care of your vehicle in a timely manner!

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