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Rob Carlson
Rob Carlson at Rallye Motors
Refer Me

Rob Carlson

Service Advisor

Rallye Motors

1600 Northern Blvd
Roslyn, NY 11576

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4.9
526 Reviews

I have been in the automotive business since 1996. I have worked for Mercedes Benz since May of 2001. I love working for Mercedes Benz and helping clients properly service their vehicles. I live by Mercedes way. The Best or Nothing.

Dealership Experience

8 yrs, 7 mos

Industry Experience

27 yrs, 10 mos

4.9

526 Reviews

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526 Reviews of Rob Carlson

May 02, 2024

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Employee Rating

Rob Carlson is always courteous, helpful, professional and a pleasure to deal with, he is a consummate professional More

by JAMIE53
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Johanas

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May 02, 2024

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Excellent customer service, such that I highly recommend this dealership to prospective customers who are considering purchasing and servicing a Mercedes vehicle. More

by NM
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Recommend Dealer
Yes
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May 01, 2024

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Efficient and polite service in every way. I was greeted nicely by the receptionist and my service agent already prepared loan car for me and Promptly accepted my car and delivered on time ev More

by PHYLLISCHENGNYC
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Recommend Dealer
Yes
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May 01, 2024

Rallye Motors responded

Thank you for sharing your experience! We're delighted to hear that you received efficient and polite service during your visit. It's great to know that our team greeted you warmly and promptly provided a loan car. We aim to make your service experience smooth and convenient, and we're glad we could meet your expectations. If you need anything else in the future, don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!

April 25, 2024

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I always get the best service. It is a pleasure todo business with Rob Carlson in service and Bob Bianchi in the showroom. More

by LYNNELIEBLEIN
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Bianchi

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Apr 26, 2024

Rallye Motors responded

We're thrilled to know you always receive top-notch service from us! Rob Carlson in service and Bob Bianchi in the showroom are committed to providing exceptional experiences. Thank you for your kind words and continued support. If you need anything or have questions, feel free to reach out.

April 21, 2024

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Un perfessional, van need to go back to the shop within 24 hours. Unexpected as a car brand dealer. More

by BOWEN1226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Ciccotelli, Ken Vachris, Ramiro Milian, Stephen Augustine, Katie Lyons, Vincent Vetere, Lisa Chea, Patrick Ripley, Sarah Valle

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Apr 29, 2024

Rallye Motors responded

We apologize for the inconvenience, but it seems that we're unable to locate you in our system. Could you please provide us with additional information such as full name and time of visit? We're here to assist you.

April 20, 2024

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Service personnel took care of all car issues and repairs were completed in a timely fashion. More

by POLO216
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Recommend Dealer
Yes
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Apr 21, 2024

Rallye Motors responded

Thank you for your review of our Service Department! We are so glad to hear that our team was able to take care of your vehicle in a timely manner!

April 19, 2024

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First class operation with the most helpful people working there. Five star service every time. More

by OBPMUNI
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Recommend Dealer
Yes
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Apr 20, 2024

Rallye Motors responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 16, 2024

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Employee Rating

I had a first class experience at Rallye Motors. Rob Carlson was awesome! He got me in and out very quickly. The service performed was effective and efficient. I had my car back in less than a day More

by Rob
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Doug Foss, Richard DeAngelo

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Apr 17, 2024

Rallye Motors responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and your kind remarks for Rob Carlson as well.

April 12, 2024

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The service is fast and efficient. No issues whatsoever also very prompt with loaner vehicles More

by MAXINELAST10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Gershowitz

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Apr 12, 2024

Rallye Motors responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

April 07, 2024

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Steve Palladino is amazing the best ! Wonderful guy easy seamless experience he will be getting lots of referrals ! Eric handled lease portion perfectly was excellent also as well as Je More

by DANAKATZ0607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephen Paladino , Eric - leasing Jeff - customer care w car

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Apr 07, 2024

Rallye Motors responded

Thank you for your review of our Service Department! We are so glad to hear that Steve Palladino, Eric and Jeff were able to take care of your vehicle in a timely manner!

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