Shelby Wiley

VERY PLEASANT EXPERIENCE. HONEST, STRAIGHT FORWARD AND NO FUNNY STUFF. I WILL BE BACK TO PURCHASE AGAIN SOON. HONEST, STRAIGHT FORWARD AND NO FUNNY STUFF. I WILL BE BACK TO PURCHASE AGAIN SOON. More

by tadwooster Verified Customer Verified Customer

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I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 10 years now. High They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 10 years now. Highly recommended More

by fairyrain826 Verified Customer Verified Customer

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Responsive to customer needs and concerns. Very polite and courteous. Kept me informed of progress and when work will be completed. Very polite and courteous. Kept me informed of progress and when work will be completed. More

by MATTHEWMORAVEC0 Verified Customer Verified Customer

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The dealership is always clean and the staff is always friendly! I never go anywhere else. friendly! I never go anywhere else. More

by oliviaspeicher Verified Customer Verified Customer

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My Lincoln had a flat 50 miles from the Klaben dealership. Shelby sent a tech the 50 miles to pick up the tire, take it back to Lincoln, and mount a new one. She then sent the tech back to chang dealership. Shelby sent a tech the 50 miles to pick up the tire, take it back to Lincoln, and mount a new one. She then sent the tech back to change the tire! So the technician drove 200 miles that day to help me out of a jam. Throughout, Shelby was amazing. Klaben service above and beyond the call of duty. These folks really understand the concept of service--for both the vehicle and the customer. More

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Shelby is by far AMAZING! She deserves so much with how helpful she is. She is very welcoming, communicated amazingly each day with me to keep me informed. She is very knowled She deserves so much with how helpful she is. She is very welcoming, communicated amazingly each day with me to keep me informed. She is very knowledgeable and there is just not enough positive things to say about her. She's a blessing to be able to work with More

by tanyamiller50 Verified Customer Verified Customer

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It has been beyond frustrating that my car has had to be in and out of the shop for over 2 months, and it being at the hands of the service team. However, even with all the frustration, Klaben handled it ve in and out of the shop for over 2 months, and it being at the hands of the service team. However, even with all the frustration, Klaben handled it very well and made the hassle as easy as possible to deal with. It began with my check engine lite coming on. It needed a partial engine replacement. Three weeks my car was in the shop waiting for the parts and the rebuild. Which was no problem. Once I got my car back, I ended up stuck on the highway the next day smoke pouring out. I was met on the side of I-76 with a rental, and Klaben had my car towed back. They found a clamp from the radiator to the engine was not sealed and broke. So that clamp and tube had to be replaced. I got my car back. Two days later, the wrench icon came on, so I once again, called Klaben. They brought me a rental to my place of work, and took my car back to the shop. Another clamp from the tube connecting from the radiator to the engine failed, and no heat and no coolant. I have now had my car back a am driving it for the first day since all this, and nervous to say it's running good. Klaben has taken very good care of me. They are wonderful but maybe just a little more attention could be given. More

by tanyamiller50 Verified Customer Verified Customer

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I’ve been a customer of Klaben Ford for years. It’s a family owned local business which I believe is important. The people are a pleasure to work with. It’s a family owned local business which I believe is important. The people are a pleasure to work with. More

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The service was great. Everybody was prompt. Enjoyed the experience. . Would highly recommend it to anyone Everybody was prompt. Enjoyed the experience. . Would highly recommend it to anyone More

by gskarl Verified Customer Verified Customer

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Shelby was very helpful and kept me informed throughout the repairs. She makes the process easy. the repairs. She makes the process easy. More

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