Shaon Simpson | Page 2
Service Advisor
Jannell Ford of Hanover
2000 Washington Street Route 53
Hanover, MA 02339
Dealership Experience
9 yrs, 1 mo
Industry Experience
23 yrs, 8 mos
Specialties & Trainings
MASTER CERTIFIED FORD SERVICE ADVISOR
44 Reviews
Write a Review44 Reviews of Shaon Simpson
December 19, 2022
A GOOD JOB AS ALWAYS AND DONE DESPITE A FALSE FIRE ALARM AND THE BUILDING HAD TO BE EVACUATED GOOD JOB! AND THE BUILDING HAD TO BE EVACUATED GOOD JOB! More
Other Employees Tagged: Shawn Hillegass
December 16, 2022
Very customer service focused. Polite, concerned and honest. From phone to in person contact I could not be more pleased. Ariel especially, listened, explained and didn't over Polite, concerned and honest. From phone to in person contact I could not be more pleased. Ariel especially, listened, explained and didn't over promise. Assured my car would be ready when needed and he delivered! More
Other Employees Tagged: Ariel Diaz
December 15, 2022
Worst Customer Service available Storytellers and liars. Two vehicles in for similar problems, 3 years apart. First vehicle bumper caved in on return, my body shop had sent over so they took care of repair. Two vehicles in for similar problems, 3 years apart. First vehicle bumper caved in on return, my body shop had sent over so they took care of repair. Repair report let me know that brake booster was in need of repair. How caring! How about the bumper? 2nd vehicle has clear coat rubbed off on bumper facia, chip in fascia from flexing, and headlight out of alignment. 1st issue never brought to their attention until 2nd issue came to a head. Asst Srvc Mngr wiped away clear coat, said all set, and then proceeded to freak out when I raised remaining two parts of damage. Yelling and swearing at me, like I made this all up. Can’t write this xxxx. Never, Ever, trust this establishment to do the right thing, and particularly do not trust the Asst Srvc Mngr, Vehicles sit for days, and then advisors say unable to find problems they never looked for. Do not waste time we these people. More
Other Employees Tagged: Shawn Hillegass , David Smith
March 29, 2022
Got the chance to purchase a 2022 ford transit for my shoe business (Wb3kicks) and let me tell just fit 300 pairs of shoes in one van was excellent the sale guy and the team was excellent 5 start shoe business (Wb3kicks) and let me tell just fit 300 pairs of shoes in one van was excellent the sale guy and the team was excellent 5 start More
Other Employees Tagged: William Roderick, Harry McDougall, Jillian Clapp, Wilfredo Bermudez, Edward Clark
October 23, 2021
Another excellent experience at Janell Ford's Service department. Service Manager Shaon Simpson runs a tight ship, professional, courteous and works very hard to get your vehicle repaired in a timely fas department. Service Manager Shaon Simpson runs a tight ship, professional, courteous and works very hard to get your vehicle repaired in a timely fashion. He communicates very well with his customers along the diagnosis and repair process. For the many times I've used Janell's service department it's always been a good experience! More
June 17, 2021
Another great experience, nice people and Harry was very willing to work with me to get what I needed/wanted. Service guys are great there, too. willing to work with me to get what I needed/wanted. Service guys are great there, too. More
Other Employees Tagged: Harry McDougall, Wilfredo Bermudez
June 03, 2021
Jannell Ford of Hanover is an absolute joke and embarrassment to the Ford name. I bought my 2018 f150 xlt 5.0L V8 3 years ago Brand New with custom work done, had all my services completed at J embarrassment to the Ford name. I bought my 2018 f150 xlt 5.0L V8 3 years ago Brand New with custom work done, had all my services completed at Jannell Ford, and a few weeks ago in May I started having an issue on my F150 where it would completely randomly stall out driving on me. This is a HUGE safety concern and issue for not only myself but other innocent drivers on the road. I brought it to the Jannell Ford to the service department (don't remember the exact tech, so I'm sorry that all the techs in this case FAIL because of the one bad tech but take ownership and work together as TEAM ) and I brought proof of the issue with me (footage of the truck stalling out on me just pulling out of the gas station, or just pulling out of my driveway at home) the tech there became very defensive about the situation, and I was completed appalled by this. I said this can’t happen, so he offered to keep it and see what was going on. They originally weren’t going to give me a rental at all, but I fought about as I’m an electrician so I use my truck for ladders, cables, pipes, etc and they gave me an SUV HYBRID (seriously?) but I was reluctant to take it as I still need a vehicle for work (also I have the regular warranty (powertrain AND the extended warranty on this truck because again it’s for work, I barely broke over 50k miles on the truck). A few days go by and I hadn’t heard anything, so I called Jannell, the same tech, and said well we haven’t looked at it yet…I’m like why not? His response was well we don’t know what’s wrong, we had to submit to the Ford Engineers about this so were waiting to hear back from them. A few more days go by (now this point it’s been a week since I haven’t had my truck) no update. I said to the same tech, “Shouldn’t you start troubleshooting it with the error codes and start checking parts?” he was VERY combative about it “Why would we start doing that?” “I said well…it’s a FORD and you’re the tech, I really shouldn’t have to tell you how to service a vehicle or perform basic troubleshooting techniques at all, as I’m in the trade and I would start there and take ownership of the situation.” His response was along the lines of “Well I’m not doing that, I’m not replacing parts or wasting my time on this.” I was so disgusted with this response, I said “Excuse me, but isn’t it your job to work on Ford vehicles as you’re a tech for the dealership and you get paid to perform said duties, if anyone’s time is being wasted it’s MY TIME as you have done NOTHING, you’ve offered no solution or insight to my situation, nor are you sympathetic or show any compassion about this. So I’m sorry you feel like you’re wasting your time, as I’m the customer of Jannell Ford and you’re the tech, you should be offering a solution and not complaining about the situation or feel like I’m wasting your time as it’s mine you’re wasting.” He went back and forth with me about this and I told him “You know what I need the truck working, figure it out but I am going to call the main corporate of Ford and let them know how unhelpful you are, how intolerable you’re a treating a paying customer and on top of that your lack of compassion on the situation. He said “Whatever, the truck is just going to sit here. We’re not going to start pulling parts, or testing them, or replacing them anyways.” I called corporate on the situation, told them about the tech there and the abysmal service I had received, I got the typical corporate response “We’re sorry, but we need to wait on the engineers on this situation, blah blah.” No solution from Corporate other than “You just have to deal with the dealership.” Well…how can I if the tech there doesn’t want to do his job to service the truck or even reach back out and run it up the flag pole to see if they have any idea/solution to resolve this matter. I ended up going back down to the Jannell Ford to pickup my truck, which still is stalling out because I bought the truck for work for all my equipment and tools, as it meets the necessary requirements to fulfill my job and not some bogus HYRBRID SUV that the dealership gave me for a rental (like seriously, you couldn’t even get me a TRUCK at least something comparable to my F150 XLT to use until you fix my truck!?) The dealership has still not heard back from Ford Engineers (I doubt they even reached out to them, to be honest), the tech is in the wrong service industry and Jannell Ford needs to retrain their techs or replace them outright. The way I’ve been treated here, I will not come back to Jannell Ford ever again, let alone, I don’t think I’d ever purchase another Ford or recommend one to friends and family. ***Side note of things*** I did some research on this issue and it’s been a known problem with the Ford F-150 XLT over the past few years about the truck randomly stalling out, and I was talking to my brother who’s a close friend is a GM of Ford Dealership in another state and he told them what was going on and I got more info from him about what Jannell Ford could look at and replace, but they won’t do it. Jannell Ford is an absolute joke and puts the Ford name to shame, dragging it through the dirt! More
Other Employees Tagged: Shawn Hillegass , David Smith
April 17, 2021
This is an amazing car dealer, if you are in the market to buying a Ford please stop here first. Me and my husband were in the market for a 2021 Ford F-150 we had several dealers email us, emailing us and to buying a Ford please stop here first. Me and my husband were in the market for a 2021 Ford F-150 we had several dealers email us, emailing us and even texting us. I end up connecting with Stanley (internet sales gentleman) @Janelle Ford, I told him what I was looking for, he advice me to come down take a look at a demo that the GM was driving. Me and hubby came down only to look at the truck, no extension of purchasing anything. We was connected with Ariel a great sales guy, show us the truck. We took the truck for a drive and I feel in love with the truck. When we got back to the dealer Ariel talk to us, we when over numbers and so forth on. The only reason why I purchase from Janelle Ford was not only for the good prices, but for the oral all experience, very friendly, no sale pressure, very patience with us and willing to do anything to make us (customer) happy. Great job Ariel!!!! Also Ed the GM thanks for being patience with us and for making the deal work!!! Thanks for the GREAT customer service! More
Other Employees Tagged: Edward Clark, William Hoyle, Ariel Diaz , STANLEY COLIN
April 17, 2021
I been having car Ford service at this dealer for over 3 years, Shaon has always been very friendly, great customer service. Willing to help and make the experience at Janelle great. Thanks for all the help years, Shaon has always been very friendly, great customer service. Willing to help and make the experience at Janelle great. Thanks for all the help Shaon More