Shannon Way

I worked with Rachel Santos when I got my Subaru Crosstrek. Rachel was very attentive, very polite and personable, answered all my questions, she was very knowledgeable of all the features. The was Crosstrek. Rachel was very attentive, very polite and personable, answered all my questions, she was very knowledgeable of all the features. The was my first time buying a car in over 10 years and this was also my first Subaru. Rachel lessened my anxieties about the process. I found that Premier Subaru team were flexible with my situation and timeframe. The other staff I interacted with to seal the deal were also pleasant. I've been back the service team, and they are very courteous and I love that they have a whole greeting team upon arrival, which makes me feel very welcomed. I would return to buy another vehicle if I needed to. The vehicle was/ is a winner - no mechanical problems whatsoever. I'm very pleased with my Crosstrek and how I have been treated at Premier Subaru Middlebury. More

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Premier Subaru dealership is outstanding with knowledge and support. They work above and beyond to assist with any concerns. Best dealership of honesty and integrity. and support. They work above and beyond to assist with any concerns. Best dealership of honesty and integrity. More

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Dealership was pristine! Staff were accommodating, knowledgeable, and welcoming. I’m so happy I went to Premiere! Staff were accommodating, knowledgeable, and welcoming. I’m so happy I went to Premiere! More

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I found the sales person to be knowledgeable, friendly and professional as well as the business woman I worked with. After buying cars about every 5 years since 1979 this dealership is my new favorite. and professional as well as the business woman I worked with. After buying cars about every 5 years since 1979 this dealership is my new favorite. More

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Soooooo very pleased with the fantastic service Rachel provided us in buying our new vehicle! Very knowledgable and easy to work with. Made us feel comfortable and knew we were in good hands. We will be provided us in buying our new vehicle! Very knowledgable and easy to work with. Made us feel comfortable and knew we were in good hands. We will be back and will be spreading the good word about Rachel and Premier Subaru of Middlebury to all that we know!! More

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My elderly mother has purchased over 10 cars for decades from this dealership and Shannon, in particular, has helped her and gone above and beyond the general scope of service and way more than any other de from this dealership and Shannon, in particular, has helped her and gone above and beyond the general scope of service and way more than any other dealership I have worked with. Shannon is sweet, caring, and patient and always goes the extra mile to help her customers, including my mom! I can't give a better rating to the dealership only because a recent transaction she had with the purchase of a new car is where she was promised her car would have a rear backup sensor but when it came, it did not. To date, the dealership has been unwilling to provide her with this feature unless she pays more money after just having spent nearly $40k! More

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We have bought many cars over the years and this was the best experience we have ever had! My wife even grew up with a step father who owned a dealership - and she never looks forward to going to the dealer best experience we have ever had! My wife even grew up with a step father who owned a dealership - and she never looks forward to going to the dealerships :) After this experience she said "I have never had so much fun buying a car" Michael made it easy and fun. Everyone we engaged with was upbeat and super friendly. Bill and Gretchen were also very helpful and made for a very smooth and pleasant experience. Cassidy pitched in when needed and he was great, too. The facility is brand new and beautiful and the service area is impressive. We had our other Subaru here for service and had a great experience with that as well. High fives for everyone! More

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Everyone I worked with went above and beyond to make the experience great from start to finish. Love my new Subaru! experience great from start to finish. Love my new Subaru! More

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This is my fourth car from this dealership. They have a great sales, service, and management staff! They have a great sales, service, and management staff! More

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Drive up service is fast and reliable, no matter if you go to the Middlebury or Branford Premier Dealership. They always do the multiple point inspection to find future problems, planned to get my AC recha go to the Middlebury or Branford Premier Dealership. They always do the multiple point inspection to find future problems, planned to get my AC recharged before summer sets in!. More

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