Seth Dustin | Page 3

Be Very Cautious. This dealership does not have honest business practices. They practice the bait and switch with false advertising. They offer “Express Car Buying” th This dealership does not have honest business practices. They practice the bait and switch with false advertising. They offer “Express Car Buying” that is 100% online through their website. I picked out a Toyota Tacoma, that was dealer discounted, and followed the instructions to buy it online. After I was hooked, I received a call from a sales person letting me know that the dealer discount expired 3 weeks ago, but they have the exact truck and I would have to pay $3,000 more. The sales person tried using the excuse that they don’t update the inventory on their website frequently. Such a poor excuse for a major dealership and not acceptable. They refused to honor the price, which is unacceptable for good management that runs a tight ship. Clearly, mistakes are common and they would be out of business if they had to fix them all. Either it is lousy management full of mistakes, or they are using false advertising to sell cars. Whichever the case, it is not professional. More

Helpful 2

Report | Print

Erik and Rudy were awesome! Erik made the process of buying car go very smoothly. Would recommend anyone looking to buy a Toyota to talk to Erik. He is knowledgeable, considerat Erik made the process of buying car go very smoothly. Would recommend anyone looking to buy a Toyota to talk to Erik. He is knowledgeable, considerate, honest, and cares a lot about what he does and the people he is working for. Thanks! Rudy, thanks for getting us in and out as fast as you could and for covering all of your bases! And thanks for staying so cool through the whole process. Great to work with you! I do have to say that the guys at the main counter could have a more friendly attitude. I was shocked to find found out later that they were the sales managers. Really surprising because they acted like they didn't have time to help me in the first encounter. There was one guy that was friendly from their group. I didn't get his name, but the rest were pretty standoffish. If it weren't for Erik redeeming the dealership and being such an astounding through his good nature, And Rudy being such a knowledgeable and patient finance guy, I may have left Toyota without the truck. More

Helpful 0

Report | Print

Busy, confusion to start, internet appointment was a no show. Got passed to two sales people, ended up with Becka. Management listened to my concerns. show. Got passed to two sales people, ended up with Becka. Management listened to my concerns. More

Helpful 0

Report | Print

Toyota of Gladstone is my go-to place! Their customer service and communication is unmatched, and they have a lifetime customer as far as I'm concerned! Their customer service and communication is unmatched, and they have a lifetime customer as far as I'm concerned! More

Helpful 0

Report | Print

Manual was a pleasure to meet and help us through the process. Thank you Manual you are super knowledgeable in sales and very kind. process. Thank you Manual you are super knowledgeable in sales and very kind. More

Helpful 0

Report | Print

Manny and his manager Seth worked with me to order the exact truck I wanted. They were reassuring and transparent during the ordering process. Manny was both professional and personable from beginning to exact truck I wanted. They were reassuring and transparent during the ordering process. Manny was both professional and personable from beginning to end keeping updated. The truck was delivered exactly as was discussed and agreed upon. The experience was stress free. More

Helpful 0

Report | Print

super fast and easy process for getting my first car. it went smoothly and i strongly appreciate the care and support for getting it! it went smoothly and i strongly appreciate the care and support for getting it! More

Helpful 0

Report | Print

My husband and I recently bought a certified pre owned RAV4 from Toyota of Gladstone with help from Ernesto. Ernesto was extremely patient, kind and easy to work with. We left extremely happy and confid RAV4 from Toyota of Gladstone with help from Ernesto. Ernesto was extremely patient, kind and easy to work with. We left extremely happy and confident in our purchase. We highly recommend Ernesto and this dealership and look forward to working with them again in the future! More

Helpful 0

Report | Print

Eric was great to work with. He found the exact truck I wanted and it was actually delivered the same day I purchased it. Eric was able to quickly answer all of my questions and He found the exact truck I wanted and it was actually delivered the same day I purchased it. Eric was able to quickly answer all of my questions and was a pleasure to work with. The finance group did a great job as well! It was a pleasure doing business here and will highly recommend eric and the dealer to others Thankd More

Helpful 0

Report | Print

Everyone at the dealership was beyond friendly and helpful. Cassie answered all of our questions and made the buying process super easy! helpful. Cassie answered all of our questions and made the buying process super easy! More

Helpful 0

Report | Print