Sean Bradford | Page 4

Well back from Florida for the holidays needed an oil change. Also parts department help with new wheels for my truck those guys worked their butts off finding everything. Told Mike that I wanted Eric Ch change. Also parts department help with new wheels for my truck those guys worked their butts off finding everything. Told Mike that I wanted Eric Chapman work on my wheels and tires he did an amazing job, that’s why I wait for him does the best work. Sean Bradford made sure it all got done. Funny thing I talked with Chris Moldas and bought a car but that’s another story. More

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Sean went above and beyond to regain my business. Every aspect was perfect from valet pick up and return, keeping me informed and then follow up. Shelby did call to introduce herself. This was they s Every aspect was perfect from valet pick up and return, keeping me informed and then follow up. Shelby did call to introduce herself. This was they service level that I expected after my very first encounter at Klaben. Thanks again! More

by staci98 Verified Customer Verified Customer

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Just bought a new Lincoln. Had it built. On the day I arrived to do the paperwork and pick it up, there were no less than seven people who got involved (!) including Richard Kl Had it built. On the day I arrived to do the paperwork and pick it up, there were no less than seven people who got involved (!) including Richard Klaben, the owner. Richard set the tone, sharing how important it is for him that each Klaben person listens to the customer and uses empathy for the customer's situation before making any decision--whether it be a decision about pricing, delivery, service, or any extra that might need attention. My salesperson, Doug Lewin, is a great human being who counts himself successful ONLY if the customer is 100 percent satisfied. Sean Bradford, in service, showed up to share a dozen interesting and heartfelt points of view about customer service and how his shop is committed to it. Frankly, given that Lincoln built and delivered the car during an autoworker's strike, there were one or several things that went wrong during the process. At each of these points, Klaben stepped in to "make it right." I've been with Klaben for eight years and that phrase is one I have heard very, very often. When something goes wrong. They fix the problem. Period. I have never had any Klaben employee dance around, trying to deflect a problem with smoke and mirrors. This organization wants to "do the right thing." Each time. Every time. Klaben is going all in on Lincoln, building a new showroom, committing to provide dedicated Lincoln service. At this point, they are the best Lincoln dealer in the state. When the new digs are done, they will be one of the best Lincoln dealerships in the country. Lucky me. Lucky you. Go meet these people. They will make you smile. More

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They always make you feel like you’re part of the Klaben family. Thank you 🙏🏻 family. Thank you 🙏🏻 More

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The people were Very helpful very thorough, and the work they did speaks for itself. they did speaks for itself. More

by BlackRam14 Verified Customer Verified Customer

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I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 10 years now. High They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 10 years now. Highly recommended More

by fairyrain826 Verified Customer Verified Customer

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He was very helpful. And kind he knows his job. I would recommend him to everyone And kind he knows his job. I would recommend him to everyone More

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Klaben Ford Lincoln truly understands customer service from the owner Rich Klaben to Chris M. in Sales to Mona in Service. Starting with Mona - she treated my daughter and me with respect and kindness, ke from the owner Rich Klaben to Chris M. in Sales to Mona in Service. Starting with Mona - she treated my daughter and me with respect and kindness, keeping us updated on what was happening with our Focus. Then working with Chris was the best - he is patient, understanding and hard working. He is a great person. And Mr. Klaben sincerely cares about doing what is right and best for his customers. His philosophy about working with his customers carries over in all they do. Thank you!! More

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Sorry this is little late. I’ve been dealing with e Klaben Ford for over 30 years sales and service. So when my wife and relocated to Florida for her work I checked out some de I’ve been dealing with e Klaben Ford for over 30 years sales and service. So when my wife and relocated to Florida for her work I checked out some dealers, well I traveled the 1060 miles back to klaben to have my service and warranty work done to my f250. They treat you as family everything is fix and fixed right. Mike Brandvold is top notch no sugar coating with him he gets to the point and tells if you need it now or can wait. I’ve dealt with over 20 years I trust him with all my cars. Oh shout out to Chris Moldas for helping with mommas car. Thanks again guys. Also thanks to Curt in parts for getting me a few things. More

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Excellent customer service! ! Always do everything they can to make and keep the customer satisfied. I have never had a problem with anyone regarding my vehicle. They are very ho ! Always do everything they can to make and keep the customer satisfied. I have never had a problem with anyone regarding my vehicle. They are very honest and trustworthy!! More

by Sherri S. Verified Customer Verified Customer

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