Robert Redford | Page 3

Welcome to Universal Hyundai, where all you are is a number. This dealership started off great and showed their true colors in the end. The sales associate that helped me was good. But not great. I b number. This dealership started off great and showed their true colors in the end. The sales associate that helped me was good. But not great. I believe his name was Matt. Overall, he seemed less interested in helping me than I would have imagined. I almost felt like a bother. I bet he wasn't expecting to sell a car as soon as business opened that day, but, he did. Throughout the process, he was good but lacked energy. Wasn't excited about selling the car. Almost like he was trying to dissuade me. And why do I feel like that? When it came to the final numbers. The difference from the sales side and finance department is night and day. When dealing with the sales associate he seemed to want to sell me the highest interest rate possible. He kept saying we ran your credit, and this is the best rate. And I knew it was on the high side. Im not bragging but my credit rate usually dictates the lowest APR. So when he gave me the number I just didn't believe it. I was going to get this car regardless but if I had to I would just refinance the car. After agreeing to terms with a little negotiation we went back to the finance department. The first thing when i got to the finance department was a wonderful gentlemen who said "Let's get you the best rate". We went over a few banks rates and landed on one that i agreed to which was 1.5% lower than what Matt said was "the best rate" available. After adding gap insurance it still was below the initial value Matt had promised me was the best rate. Once the paper work was completed, He brought the car back to be cleaned. It was never cleaned. And if it was those people in the back should be ashamed. I wanted to say something but I had already been there 6 hours. Also, either he or the mechanics put the wrong screw on the license plate holder. So to get it out they had to rip it out and now the top left hole no longer accepts a screw. Matt knew this because when he came back with the car "detailed" he had to place the screws for the temp tag on the top right and bottom left holes. I thought it was weird but it worked. When I got home I found out why. The grommet that holds the screw on the top left hole was gone. To get the wrong screw out in the beginning the mechanics broke it. So now I have to find a new plate holder. The car was given to me with a 20% charge (a Tesla was purchased). You would figure, after buying a new electric vehicle, they would have at least topped off the battery. If I had bought a new gas car I'm sure it would have come with a free tank of gas. So why this? Geico recently also contacted me about canceling my policy since they never got the registration information, even for the temp tag. Matt had my insurance info. I don't understand why he didn't send them the information. I still have a temporary tag on my vehicle that expires in 2 weeks. When will I receive that new registration? Probably going to have to contact the DMV and make a claim. Last, my gift card. I received an email that if I took a test drive at your dealership I would get a $25 gift card. Matt said he would take care of this. Nope. Still waiting. Additionally, I had emailed him because he still had me on his automated message system, but never responded. Not surprised. I will say your dealership had the the car I was after. But my experience was awful. Seven total hours and I got a dirty car with a dead battery. If you are looking for a honest, no smoke and mirrors dealership, this isn't it. It amazes me to this day, after contacting the dealership, they have not responded at all. This shows me they cater to ripping off customers on high interest loans and offering them crappy service. I will NEVER buy from this place again and I urge you all to do the same if you value your money and time. More

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Helpful and friendly. We were able to see several cars and take our time to make the right decision. Mustapha (salesman) was very attentive and Robert Ozel (finance) did h We were able to see several cars and take our time to make the right decision. Mustapha (salesman) was very attentive and Robert Ozel (finance) did his best to get us the best deal. More

by MAXRODZ65 Verified Customer Verified Customer

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Great customer service very clean place and the staff are very polite and very on going on service very polite and very on going on service More

by Felix menendez Verified Customer Verified Customer

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Very nice dealership. Nick was very informative and the management team communicated in a professional manner. Nick was very informative and the management team communicated in a professional manner. More

by MOSSSPORT22 Verified Customer Verified Customer

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I am a Repeat Customer. ..And I love coming here for Service and My New Purchase. Excellent. ..And I love coming here for Service and My New Purchase. Excellent. More

by HERNT51 Verified Customer Verified Customer

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Excellent service from sales staff. Recommendation: Have food machine available for diabetic people.and a soda machine too. Recommendation: Have food machine available for diabetic people.and a soda machine too. More

by PESCA2RES Verified Customer Verified Customer

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The service was excellent and the sales guy was awesome I will come there again will come there again More

by MICHAELARROYO40 Verified Customer Verified Customer

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Professional, excellent people, superb finance department, excellent car buying experience, Caesar was the best car salesman we have ever dealt with. Great dealership. department, excellent car buying experience, Caesar was the best car salesman we have ever dealt with. Great dealership. More

by RONANSTRISH Verified Customer Verified Customer

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The sales rep was friendly patience and honest about the sales. Excellent job.love the experience sales. Excellent job.love the experience More

by FSOUFFRANT Verified Customer Verified Customer

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I was very please with Andew service. He is very plasant, friendly ans knowlegable on the car sale industry. He made possible for me to buy my Hundai Elanta. He is very plasant, friendly ans knowlegable on the car sale industry. He made possible for me to buy my Hundai Elanta. More

by SANCHEZ1981BR Verified Customer Verified Customer

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