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Rafael (Rafy) Rivera
Rafael (Rafy) Rivera at Heiser Chevrolet Cadillac
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Rafael (Rafy) Rivera

General Manager

Heiser Chevrolet Cadillac

2620 W Washington St
West Bend, WI 53095

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4.2
93 Reviews
4.2

93 Reviews

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93 Reviews of Rafael (Rafy) Rivera

April 30, 2024

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Employee Rating

Every person was helpful regardless of whether they were directly involved or not. When I’ve stopped in for help, all were more than willing to help More

by kristinazulick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar Nunez, Leigh Mattilla, Nathan Heimerl, Maria Fuller, PJ Geboy

Helpful
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April 29, 2024

Dealership Rating
Employee Rating

Sherry was very helpful. Made a stressful process easier. Everyone was very nice and helpful! More

by SUPERAUNTIE98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sherry Konek, Ryan Granzow

Helpful
Report | Print
Apr 30, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 21, 2024

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Employee Rating

I've been a customer of this dealership for 8 year's now committed service convenience and dedication . Swift process of buying or nauniting cars will recommend to friends and family .m More

by Isaac G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sherry Konek, Nathan Heimerl, Matthew Myszka, William (Liam) Dooley, PJ Geboy

Helpful
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Apr 25, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 12, 2024

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Employee Rating

Heiser handled us very well. We found a car we wanted and they made the process very easy! Quick and simple!!!! More

by jnowicki1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maria Fuller, Ryan Granzow

Helpful
Report | Print
Apr 12, 2024

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 12, 2023

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Employee Rating

They are very nice and professional, and fast with everything. I will definitely be doing business with them again! More

by MSPENNER2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sherry Konek , Gary Marcouiller, Bryan Schultz

Helpful
Report | Print
Dec 15, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 01, 2023

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Employee Rating

Very professional and easy to work with. Would by another car any time. Highly recommend. More

by jared.gengler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sherry Konek, Leigh Mattilla, Maria Fuller , Gary Marcouiller, Mike Ronson, Bryan Schultz

Helpful
Report | Print
Dec 07, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Sherry was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

November 28, 2023

Dealership Rating
Employee Rating

We didn't receive full clarification on the extra packages before signing and we never told that we needed a check for the down payment. Overall, it was a subpar sale. More

by argoewey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Maria Fuller

Helpful
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Nov 29, 2023

Heiser Chevrolet Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Rafael Rivera General Manager 262-808-2705 rafael.rivera@heiser.com

November 28, 2023

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Employee Rating

Great service great people they helped me find the car I needed and followed up after I bought it More

by pwilloww
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Heimerl, Matthew Myszka , Ben Jarvis, Gary Marcouiller, Dawn Riedel, Karissa Rohde, Mike Ronson, Bryan Schultz, Service Team

Helpful
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Nov 29, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 18, 2023

Dealership Rating
Employee Rating

Heiser and salesman Cesar were the best. He listened to what I wanted and was able to find exactly what I wanted. He is an asset to the dealership and they are lucky to have him. Plus Bryan More

by ANGCAS74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Marcouiller, Bryan Schultz, Cesar Nunez

Helpful
Report | Print
Nov 20, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Cesar was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

October 26, 2023

Dealership Rating
Employee Rating

Heiser Chevy was great. The most enjoyable car purchase we have ever been a part of. More

by joyw2525
Recommend Dealer
Yes

Other Employees Tagged: Leigh Mattilla

Helpful
Report | Print
Oct 27, 2023

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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