Dealership Experience
1 yr, 3 mos
Industry Experience
36 yrs, 8 mos
Languages Spoken
English
40 Reviews
Write a Review40 Reviews of Paul Mitchell
November 09, 2023
Noah was great to deal with. He constantly kept me updated about my vehicle, and returned all phone calls. He’s a credit to your company, and I highly recommend this dealership f He constantly kept me updated about my vehicle, and returned all phone calls. He’s a credit to your company, and I highly recommend this dealership for any type of service you might need! More
Other Employees Tagged: Noah Reed, Stephanie Lopez, Nick Weiner
October 26, 2023
easy, quick service, no problems at all. will continue getting my car serviced here thanks will continue getting my car serviced here thanks More
Other Employees Tagged: Mike DiMaria, Jhon Jaramillo, Katherine Mera, Noah Reed, Stephanie Lopez, Nick Weiner
October 26, 2023
Noah and the staff at Smithtown VW were attentive and helpful when my id4 was in. I had a loaner car and was informed of The progressive of my repairs. I was pleased with the work. helpful when my id4 was in. I had a loaner car and was informed of The progressive of my repairs. I was pleased with the work. More
Other Employees Tagged: Noah Reed
October 19, 2023
We had a positive experience with the sales and service team. We bought a certified pre-owned car and had a few minor issues within the first few weeks. They jumped all over it, went out of their way to fi team. We bought a certified pre-owned car and had a few minor issues within the first few weeks. They jumped all over it, went out of their way to find a loaner and made the necessary repairs within days. Excellent, friendly and professional shop to work with. Will be bringing my business back to the dealer again! More
Other Employees Tagged: Katherine Mera, Alex Soto, Noah Reed, Stephanie Lopez, Nick Weiner
October 12, 2023
Good and easy service! They help as much as possible and are reliable. I never have had a problem there. They help as much as possible and are reliable. I never have had a problem there. More
Other Employees Tagged: Nick Weiner
October 11, 2023
Finance Manager Mike and the GM Jhon are nothing but amazing! Easy to deal with fast and to the point. Thank you! amazing! Easy to deal with fast and to the point. Thank you! More
Other Employees Tagged: Mike DiMaria, Jhon Jaramillo, Kenny Montoya
October 08, 2023
On 10/07/22 I brought my 2022 Taos in for an NYS inspection and tire rotation. I was informed that the car needed brakes and rotors. The car currently has 25,000 miles on it. VW has an extended warr inspection and tire rotation. I was informed that the car needed brakes and rotors. The car currently has 25,000 miles on it. VW has an extended warrantee notice for the rear brakes on this model and I was told by Nick that the car doesn’t fall under the warrantee because of the milage, cut off is 24,000 miles. Now I had the car in the dealership on 04/01/23 for a recall. I was told back then that the car needed wipers but no mention of brakes being worn, although according to the service department records they were at about 2 mm thickness at that time. First; as stated in the warrant notice “What is Covered During the time/mileage period specified above, an authorized Volkswagen Dealer will replace Rear Brake Pads and any parts and labor necessary to effectuate a repair at no cost to the owner if diagnosis confirms Rear Brake. Pads have failed from a Warranty defect or have failed due to premature wear.” I would think that brake pads with 2 mm thickness after 20,398 miles would constitute premature wear. If I had been made aware of this I would have had the brakes replaced at that time, which would have meant at least the rotors wouldn’t have been damaged. Second; pertaining to the charge for tire rotation, they had to remove the 2 rear tires to make the repair, plus 1 front tire for the NYS inspection. I assume they did remove the front tire for the inspection? And yet they charged me 34 dollars to rotate the tires. I think that after removing three of the four tires for the inspection and brake repair I shouldn’t have been charged to rotate them, but thats just me. Now me and my family have purchased 5 VW’s through you and I know that doesn’t mean much but I would hope it would account for something. After dealing with your service depart for over a decade Im disappoint for the first time with your service department . More
Other Employees Tagged: Nick Weiner
October 05, 2023
Quick and efficient service. Everything was done in a timely manner will definitely use them for service moving forward. Everything was done in a timely manner will definitely use them for service moving forward. More
Other Employees Tagged: Stephanie Lopez
October 02, 2023
Quick and easy. Very clean waiting room and good communication between staff and client. I would definitely recommend. Very clean waiting room and good communication between staff and client. I would definitely recommend. More
Other Employees Tagged: Noah Reed, Stephanie Lopez, Nick Weiner
September 29, 2023
Great customer service done in a timely manner. I will go back when ever I need my car serviced. I will go back when ever I need my car serviced. More
Other Employees Tagged: Noah Reed, Stephanie Lopez, Nick Weiner