Another fast visit.
Thanks to all staff and management. You will have all my future business!
Thanks to all staff and management. You will have all my future business!
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by Ex bronco owner
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2024 -
Smithtown Volkswagen responded
That's fantastic to hear! We're thrilled that you had such a positive experience with us. Our team is committed to providing efficient service and ensuring every visit is smooth and satisfying. We can't wait to welcome you back for your future needs! If you have any questions or need assistance in the meantime, feel free to reach out.
Quick, friendly, complete service.
Nice waiting room with coffee bar. No surprises, competitive prices. Thanks.
Nice waiting room with coffee bar. No surprises, competitive prices. Thanks.
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by VARSCAR
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2024 -
Smithtown Volkswagen responded
We're delighted to hear about your positive experience with us. Providing quick, friendly, and comprehensive service is our priority, and we're glad we could meet your expectations. It's great to know that you enjoyed our waiting room amenities and found our prices competitive. Thank you for choosing us, and we appreciate your feedback. If you have any further needs or questions, don't hesitate to reach out.
Extremely disappointed in the Sales Department.
Leased a new ID4 having problems with water leaks and electrical damage within the first week. First leak was due to missing grommet and the second
Leased a new ID4 having problems with water leaks and electrical damage within the first week. First leak was due to missing grommet and the second leak was due to manufacturer defect in roof. Car in not safe or reliable. Sales manager will not return any calls. Dealing with VW customer care has been very difficult. Parts are on back order with no date in sight.
Extremely frustrated!
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by SP
Apr 11, 2024 -
Smithtown Volkswagen responded
Thank you for sharing your concerns with us. We apologize for the issues you've encountered with your new ID4 and the challenges in communication with our Sales Manager. Rest assured, we take your feedback seriously and are working diligently to address the water leaks, electrical damage, and parts availability concerns. Your satisfaction and safety are our top priorities, and we appreciate your patience as we work to resolve these issues promptly.
Great service, friendly people.
Not too long wait time when i did and oil change on my car. Thank you guys!
Not too long wait time when i did and oil change on my car. Thank you guys!
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by minelinehorn
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2024 -
Smithtown Volkswagen responded
Thank you for visiting us! We appreciate your five-star review and we look forward to seeing you again soon!
Smooth transaction, everyone was very polite and
professional, accountability seems to be a very high priority at this dealership., I definitely recommend.
professional, accountability seems to be a very high priority at this dealership., I definitely recommend.
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by ctuccillo
Verified Customer
Verified Customer
Apr 02, 2024 -
Smithtown Volkswagen responded
Thank you for sharing your feedback on your smooth transaction at our dealership. We're delighted to hear that everyone you encountered was polite and professional. Ensuring accountability is indeed a top priority for us, and we're pleased that it was reflected in your experience. Your recommendation means a lot to us, and we look forward to serving you again in the future.
"Exceptional service, wide selection, and knowledgeable
staff made my car-buying experience truly satisfying. Highly recommended!"
staff made my car-buying experience truly satisfying. Highly recommended!"
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by samantha.maloney60
Verified Customer
Verified Customer
Mar 25, 2024 -
Smithtown Volkswagen responded
Thank you so much for your glowing review! We're thrilled to hear that you had such a satisfying car-buying experience with us. Providing exceptional service, offering a wide selection, and ensuring our staff is knowledgeable are top priorities for us, and we're delighted that they contributed to your positive experience. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything in the future, please don't hesitate to reach out. We're here to help!
Nick was great!
Updated when needed . Sam fixed vehicle perfectly !! Had the car in and out and on my way!
Updated when needed . Sam fixed vehicle perfectly !! Had the car in and out and on my way!
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by mikemirabal12
Verified Customer
Verified Customer
Service Price Transparency
Mar 05, 2024 -
Smithtown Volkswagen responded
We're thrilled to hear that Nick and Sam provided excellent service! Thank you for choosing us to take care of your vehicle needs. We're pleased that everything was resolved efficiently, and you were back on the road in no time. If you have any further questions or need assistance, please feel free to reach out.
Professional, Reliable and Friendly, highly recommend
this dealership. The transaction was seamless and easy. It's a team effort and it show.
this dealership. The transaction was seamless and easy. It's a team effort and it show.
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by susanmeldau
Verified Customer
Verified Customer
Feb 29, 2024 -
Smithtown Volkswagen responded
Thank you for the five-star review, Susan! We thank you for choosing us and we look forward to seeing you again soon!
Nick Weiner at Service is outstanding, goes above and
beyond. Nick is honest, with Empathy and understanding. Nick puts me at ease with my 2020 volkswagon jetta, knowing that he will do good work.
Beca
beyond. Nick is honest, with Empathy and understanding. Nick puts me at ease with my 2020 volkswagon jetta, knowing that he will do good work.
Because of Nick Weiner working in service, I am not afraid to have work done on my car, or that I will be taken advantage of. However, Smithtown Volkswagon really needs to stop charging a fee for using a credit card? WHY? The service and parts are already very expensive, WHY DOES THE OWNER NEED TO CHARGE A FEE FOR USING A CREDIT CARD?? THIS IS NOT Right and Just, and This fee for using a credit card, needs to be arrested, apphrended, put an End to this Unfair FEE.
However this has nothing to do with Nick Weiner who is outstanding with Kindness and Empathy. Nick deserves a special Bonus, from Bob Ribildo, who takes his bonuses.
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by SHERRY3505
Verified Customer
Verified Customer
Service Price Transparency
Feb 07, 2024 -
Smithtown Volkswagen responded
It's fantastic to hear about your outstanding experience with Nick Weiner at Smithtown Volkswagen's service department!
Your feedback regarding the credit card fee is duly noted. We understand your concerns, and while we strive to provide transparent and fair pricing, we'll certainly take your comments into consideration for future improvements. We appreciate your loyalty and your trust in us to take care of your vehicle.
We'll be sure to pass along your kind words and suggestion for a special bonus to Nick Weiner. Thank you for taking the time to share your experience, and please don't hesitate to reach out if there's anything else we can assist you with. We look forward to serving you again in the future!
I had a great experience from beginning to end.
Everyone who helped me out was patient and willing to work with me.
Everyone who helped me out was patient and willing to work with me.
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by drkasnight
Verified Customer
Verified Customer
Other Employees Tagged:
Vinay
Jan 23, 2024 -
Smithtown Volkswagen responded
Thank you for sharing your positive feedback about your experience with us. We're thrilled to hear that your journey, from beginning to end, was great. It's wonderful to know that everyone who assisted you demonstrated patience and a willingness to work with you.
Customer satisfaction is our priority, and your kind words motivate us to continue providing exceptional service. If there's anything specific you would like to highlight or if you have any additional feedback, please feel free to share.
We appreciate your business and look forward to serving you again in the future.
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