Paul Cooper
Paul Cooper at Metro Lexus
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Paul Cooper | Page 2

Lexus Certified Service Consultant

Metro Lexus

13600 Brookpark Rd
Cleveland, OH 44135

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4.9
35 Reviews

I took automotive courses early on at a community college. I then went to be a lube tech at a few different shops and eventually became a service writer at a dealership and stayed there for about 9 years. I recently made the move from Seattle to here in Cleveland and have started my journey here at Metro Lexus. I moved here mainly for the cost of living but I also like experiencing new places, people and environments. Every state, city and neighborhood always have their own personality and perspectives. The experience here has been great, busy, but great. All the system are completely new to me but everyone is very helpful and it has made the transition a lot easier.

4.9

35 Reviews

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35 Reviews of Paul Cooper

December 09, 2022

Dealership Rating
Employee Rating

Great review, thanks to Paul in service. He personally took care of my car and made sure I had a ride to the airport and ride back to the dealership. More

by kaneed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2022

Metro Lexus responded

Thanks for this great review of Metro Lexus! We are thrilled to hear that Paul provided fantastic service. Our team is here to help with any of your service needs!

October 26, 2022

Dealership Rating
Employee Rating

I have been dealing with Metro Lexus for 20 years. That tells you something. I have been loyal to Lexus and Metro Lexus because I believe in the quality of the vehicles and the quality of the dealersh More

by LuvLexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 27, 2022

Metro Lexus responded

We are so grateful for your 20 years of business! Thank you for choosing Metro Lexus and for sharing your kind words about Paul and the team. Drive safely until we see you next!

October 13, 2022

Dealership Rating
Employee Rating

Metro Lexus is amazing Paul my service advisor made me feel right at home, I had no worries he kept me informed and everything was done in a timely manner, thanks Paul and Metro Lexus More

by mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marisa Bekoscke, Jeff Miller, Cordis Bunch, Josh Jancha, Taylor Tyndall , Marcia Jackson, Charley Veira

Oct 13, 2022

Metro Lexus responded

Hi Mark - It is terrific to hear about your positive experience with Paul and the team! Thank you for choosing Metro Lexus and for leaving a review. We look forward to your next visit!

September 22, 2022

Dealership Rating
Employee Rating

Beside the excellent service that was provided on our vehicle… the communication from all service people was great . Since we were out of town , every call was very appreciated! Everyone was incredibly a More

by sueyuratovac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marisa Bekoscke, Jeff Miller, Cordis Bunch, Josh Jancha, Taylor Tyndall , Marcia Jackson, Charley Veira

Sep 22, 2022

Metro Lexus responded

Thank you for sharing with the Metro Lexus team and leaving us a five-star review. We always strive to deliver excellent communication, so it's lovely to see this reflected in your most recent experience! Safe travels!

September 18, 2022

Dealership Rating
Employee Rating

Metro Lexus service is the absolute best! ! They always go above and beyond. Thank you to the whole team More

by Ardarwish6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 19, 2022

Metro Lexus responded

Thank you for the great review! We are thrilled to hear that you are confident in the Metro Lexus team to get the job done. Drive safely, and we hope to see you back!

September 07, 2022

Dealership Rating
Employee Rating

Friendly staff, excellent service and advise. Mileage seems to have increased after Metro’s service More

by Honorbond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marisa Bekoscke, Jeff Miller

Sep 07, 2022

Metro Lexus responded

Thank you for the review! We are glad to hear that the team was able to get the job done. With regard to the rest of your feedback, if there is anything more we can do to assist you or help clear things up, please feel free to reach out. Best, Dan Booth - Service Manager - 216-916-6000

August 15, 2022

Dealership Rating
Employee Rating

Very professional,very efficient,extremely interested in my complete satisfaction,all my technical questions answered fully More

by Strickerdm220
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Weaver, Ryan Yee

Aug 16, 2022

Metro Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with us. Drive safely, and we hope to see you back at Metro Lexus!

August 08, 2022

Dealership Rating
Employee Rating

From the moment I entered Lexus Service Department everyone was attentive, caring, and focused on meeting my needs. Rate them #1 More

by Monica Mackin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 08, 2022

Metro Lexus responded

Monica, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

July 23, 2022

Dealership Rating
Employee Rating

The dealership has been courteous and helpful. I particularly like the fact that the service personnel take time to explain the work that is proposed. More

by Majohanek
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jul 24, 2022

Metro Lexus responded

Thanks for your review! We're delighted our team has welcomed you with thorough, informative service that's shaped a positive Metro Lexus experience. Many safe and happy miles!

June 28, 2022

Dealership Rating
Employee Rating

Very good customer service, timely service, reliable and easy to make appointments. Nice waiting area with refreshments. More

by Pascas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 28, 2022

Metro Lexus responded

Thanks so much for this great review and rating! We're delighted that you enjoyed working with our team here at Metro Lexus. We hope to see you again down the road.

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