Pat Cook | Page 3

Wonderful, as always! Jim Wynn is an excellent dealership that I've been dealing with for over 20 years.. Simo couldn't be more accommodating and did a wonderful job explai Jim Wynn is an excellent dealership that I've been dealing with for over 20 years.. Simo couldn't be more accommodating and did a wonderful job explaining all the features on the car. I would recommend this business to anyone interested in VW products! More

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Honest careing dealership. My experience with Wynn Volkswagen Was exceptional. Starting with my salesman Mac who went above and beyond to make me happy with my Purchase. The My experience with Wynn Volkswagen Was exceptional. Starting with my salesman Mac who went above and beyond to make me happy with my Purchase. The whole team at Wynn Work very well together. And strive To make a friendly buying experience for their customers More

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Purchased a Volkswagen Passat We filled out the paperwork on line, and spent about 30 minutes signing papers at the dealership. This was the most stream lined purchase I have ever We filled out the paperwork on line, and spent about 30 minutes signing papers at the dealership. This was the most stream lined purchase I have ever made. Jim Wynn Volkswagen makes it easy to buy the car to you want and they make it even easier to have your car serviced. I have been buying cars from Wynn Volkswagen/Volvo since 1991. I would never go any where else to purchase or lease a car. They treat you like you are a member of their family. Our sales representative Simo Chaoui has sold or leased 5 cars to my wife and I over the past 12 + years and he keeps making the experience a pleasant one and doesn’t waste our time. Harold and Karen Harr. More

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Very friendly and helpful. We were drawn in by the small, easy going venue plus it was very conveniently located to us. Our experience was so good that we went wit and helpful. We were drawn in by the small, easy going venue plus it was very conveniently located to us. Our experience was so good that we went with Wynn over another VW dealership we had been recommended to. More

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God is Amazing . and so is Mr.Mcaurther. Everybody' was very nice...Mr mcaurther .was very professional.explaing too me all about this beautiful car he was very patient and made sure that h Everybody' was very nice...Mr mcaurther .was very professional.explaing too me all about this beautiful car he was very patient and made sure that he would help whith anything I needed help with. There receptionist was very nice. I love their Tea.. Everyone was very helpful..thank you Mr cook. for your help explaining the paperwork.. Happy Holidays too Wynn.Volkswagon... More

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Nice until car is defective Received a lemon... Dealer hasn't even reached out to apologize.. Hoping to return vehicle Reading reviews is highly recommended. I wish I did.. Received a lemon... Dealer hasn't even reached out to apologize.. Hoping to return vehicle Reading reviews is highly recommended. I wish I did.. =( Buy/lease elsewhere More

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RE: Betta Getta another Volkswagen Our family recently purchased a seventh Volkswagen from Wynn! There are currently 3 Wynn VWs in our driveway! From Tyler Cook to Simo Chaoui and with Our family recently purchased a seventh Volkswagen from Wynn! There are currently 3 Wynn VWs in our driveway! From Tyler Cook to Simo Chaoui and with the support of Pat Cook, we were able to consider our Volkswagen purchase options. There is another VW dealership closer to our address, but we continue to work with Wynn because of the personalized attention and commitment to customer satisfaction. Thank you, Simo, for your thoughtful assistance and consistent communication. You made it evident that our business matters to Wynn! Thanks also to Tyler, who has served our family through sales and service situations. We feel welcome at Wynn! P.S.- More than ever, we are grateful for the multiple safety features integrated into VW automobiles! Erik Huebner More

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Nightmare. Jim Wynn VW I purchased a mini van ( Routan VW ) from this dealership. I was advised at the time of purchase that this mini van had a warranty of 90 Jim Wynn VW I purchased a mini van ( Routan VW ) from this dealership. I was advised at the time of purchase that this mini van had a warranty of 90 days or first 3,000 miles. Shortly after, about a month and a half ( 700 miles of use ), the transmission started having issues. I took the car back to the dealership for the warranty. This is when the nightmare started with this company. The mechanic started giving me every excuse in the book, blaming me for messing with the battery. I had not touched this car. They finally called after a week to notify me that the transmission had issues and would be replaced. After about two weeks, I received another call. They explained to me that the transmission installed was NOT GOOD and wold have to be replaced again. I did not hear from them after that, about anther two weeks. I started to worry because i had a trip planned coming up ( the reason this mini van was purchased for ). I reached out to the dealership and notified them of that trip and to find the status of the labor. In which they responded that they had ordered a piece for another transmission and would have it done the day before the trip. The mini van was returned like they had advised me. But, it kinda felt like they had rushed to return it to me. Driving it home, it felt odd. So, i reached out the next day and they advised me that it was normal and the problem should resolve after driving it for 100 miles. I proceed with the trip the next day. Arriving to Orlando, the mini van stayed parked in the resort for three days. Starting the trip to Mexico, getting into the highway the mini van was not able to go past 40 mph. This is when the real nightmare started. Jim Wynn VW was reached out to. Their response was that this was impossible, no way this would be happening to a new transmission. I took the mini van to the Orlando dealership and after they performed the evaluation/ diagnostic. I found out that the first transmission was NOT re-manufactured, turns out that a used transmission form a third party company called LKQ and that the second transmission was re-manufactured from Volkswagen but had previously been purchased/ sold previously to LKQ. With all this information, I realized that Jim Wynn VW had lied and because of this, the warranty was not going to be validated. Volkswagen of America did end up validating the transmission after verifying this trough LKQ. Turned out that Jim Wynn VW had never made a report to Volkswagen of america. Orlando dealership realized after removing the transmission that Jim Wynn VW had forcefully put the nuts on the wheel. Because of this mistake with their mechanics, Orlando dealership had to break the wheel apart to perform the work and had to order a new wheel. Jim Wynn VW did not want to replace with a new wheel, so an used wheel was order. This made my stay in Orlando longer for 3 more days, I had already been there for 4 days. Finding this out, made me upset of course. I am traveling with my family my granddaughter and if something had happened and for some reason the wheel had to been changed this would of been impossible to do on my own, thanks to Jim Wynn VW poor work labor and work ethic. Sadly, I would never go back to this dealership or purchase anything form them again. I do not recommend them to anyone. More

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Forget On line car sellers I just purchased my 5th car from Jim Wynn. The people are fabulous, the service is great and Simo Chaoui is a wonderful person. He ALWAYS has the cu I just purchased my 5th car from Jim Wynn. The people are fabulous, the service is great and Simo Chaoui is a wonderful person. He ALWAYS has the customer first in mind. I would strongly recommend that you at least give this dealer a try because like me they will become YOUR car dealer! More

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Excellence Very helpful, patient, honest, and kind to help me drive away with my dream car. Everyone was super efficient and helped me through any obstacle that Very helpful, patient, honest, and kind to help me drive away with my dream car. Everyone was super efficient and helped me through any obstacle that happened so I could drive my new car that same day. Couldn’t have asked for better assistance from everyone. Everyone was positive and kind. Excellence all around. More

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