Mike Mills | Page 3

he’s my dad and he’s super humble. i love him and he’ll love you too! i love him and he’ll love you too! More

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First let me say that we are extremely happy with the Tahoe! The dealership is another story. To begin with, the online info on the truck had GLARING mistakes. Considering we used that as the initial r Tahoe! The dealership is another story. To begin with, the online info on the truck had GLARING mistakes. Considering we used that as the initial reason to pursue the truck, we were disappointed in the inaccuracy of the description. When asked about the features listed that the truck did not in fact have, we were told that they use software and online comparisons to post the description. I would think for a vehicle of that price, a physical review of the truck for accuracy in the information would be standard practice. Once we drove the truck and made the decision to purchase it, we were told it came with no floor mats, and only one set of keys. (floor mats were listed on the online description) This is noteworthy as both nice floor mats and an additional key fob are costly for that vehicle and would be an additional out of pocket expense! When I questioned only one set of keys, a search was done to verify no additional set was "hiding" somewhere in the dealership. I was given the name of a person that could provide a second Fob and key for the truck. I did deal with him and found him to be extremely courteous and professional, but that transaction cost additional money out of pocket. During the signing of the paperwork, there was no offer by the sales person or the financial person to attempt to reduce my unhappiness with the "add ons" I was facing. It's also important to state at this point that list price was paid for the vehicle. I was advised prior to looking at the truck that there was no price negotiation available. If I wanted the vehicle it would be at the advertised price. To a point I accepted that fact, understanding the current availability of vehicles. Supply and demand is a reality right now. However I feel that the dealership had a total lack of concern for my pleasure with the buying experience as long as they sold the truck. At the very least, I feel the sales person could have spoken to her manager on my behalf to attempt to supply these items. No attempt was made. An email was sent to the dealership outlining our displeasure, which prompted a call from the general manager. I explained my position, and rather than employ excellent customer service tactics to improve my view of their dealership, he denegraded the person who had written the email. (a family relative who located the vehicle initially for me) I found this much less than professional, as this relative works as an independent auto broker and has provided that dealership with five vehicle sales in addition to mine! I will say that at the end of the conversation, the general manager begrudgingly offered to send me a set of official Chevrolet floor mats "if that's what this is all about". This statement told me all I needed to know about his understanding of my displeasure with my buying experience. I will say that it has been a long time since I dealt with any auto dealership to purchase a vehicle. Ordinarily I have purchased from private owners. I can't say if this dealership is specifically tone deaf concerning their customer's buying experience or it is systemic within the industry, but either way I won't be returning to this dealership for a vehicle. More

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I will never take my car to a dealership again I will never buy Chevrolet I will never buy GM ALL because of my visit to Champion Avon never buy Chevrolet I will never buy GM ALL because of my visit to Champion Avon More

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Great place to do business! ! Everyone is so nice and helpful!! Will definitely visit again the next time we are in need of a car. ! Everyone is so nice and helpful!! Will definitely visit again the next time we are in need of a car. More

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Champion Chevrolet staff was courteous and worked in a very timely fashion. In the midst of extraordinary stress, I was able to get my battery replaced quickly and at a very fair price. Thank you to the e very timely fashion. In the midst of extraordinary stress, I was able to get my battery replaced quickly and at a very fair price. Thank you to the entire team. More

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Finance Officer Aaron Glaze is top notch he truly cares to get the best offer for his customers. He was truly happy for me when I deserved a great interest rate and I was humbly proud of myself. Thanku sir to get the best offer for his customers. He was truly happy for me when I deserved a great interest rate and I was humbly proud of myself. Thanku sir Aaron. Andrea deserves much credit as well she is my sales woman. She shows care, interest in customer desires, she is so knowledgeable in explaining the new car details and is always available post sale to help with questions at all. My new car has many techy features she explained then all and I know she will always help me with any questions that come up. From the very nice front receptionist to the floor staff…all impeccable. Management truly cares about ultimate satisfaction. I have bought 3 cars there and the service team is notch. Infinity Stars! Thankyou More

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We have been purchasing new cars from this dealership for 20 years. We actually bought two in one day and keep going back every few years. They offer competitive pricing and offer a fair price for a trade in 20 years. We actually bought two in one day and keep going back every few years. They offer competitive pricing and offer a fair price for a trade in. When you pull on the lot or walk in the door you are greeted with a friendly and welcoming staff. They are professional yet personable. The service department doesn't try to sell you on things you did not need and are honest and trustworthy. Our experience has always been pleasant. More

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Would buy my next car there great service and professional to say the least awesome just awesome professional to say the least awesome just awesome More

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Sydney went above and beyond to ensure we found the perfect vehicle for our family. She was friendly, knowledgeable, patient with our kids, and allowed us plenty of time to consider our options. Sydney perfect vehicle for our family. She was friendly, knowledgeable, patient with our kids, and allowed us plenty of time to consider our options. Sydney made the process of making such a large purchase stress free and enjoyable. We will definitely visit Sydney for any future vehicle purchases! More

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Everybody was so very helpful and always willing to help with whatever question we had. with whatever question we had. More

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