Michael Queen | Page 5

Mike was very informative, knowledgeable, and very friendly. My car was worked on and came out great. I Highly recommended them for peace of mind. Thank you! friendly. My car was worked on and came out great. I Highly recommended them for peace of mind. Thank you! More

Helpful 0

Report | Print

Michael was awesome and knows me and my Jeep. Takes great care of us and always provides the best solutions that fits my needs. Needed an oil change. Well taken care of. Thank you Mike... care of us and always provides the best solutions that fits my needs. Needed an oil change. Well taken care of. Thank you Mike... More

Helpful 0

Report | Print

They Always manage to fit me in, car always leaves better than it arrived! Always takes the time to make sure my vehicles needs are met, and keeps me in the loop on everything so nothing is a shock when it c than it arrived! Always takes the time to make sure my vehicles needs are met, and keeps me in the loop on everything so nothing is a shock when it comes time to hand over the card. I’ve been coming to this dealership for years, give them a chance to do right by you! You won’t find a more solid group of people in this buissness More

Helpful 0

Report | Print

Mike is and always exceeds my expectations. Mike is a stand up guy and his word is Golden. Thank you and greatly appreciate mike and the service team. stand up guy and his word is Golden. Thank you and greatly appreciate mike and the service team. More

Helpful 0

Report | Print

Mike has always been amazing. Very honest and upfront. Always keeps me updated on my vehicle progress. Thanks Mike. I highly recommend you ask for Mike when bringing in your vehicle. Always keeps me updated on my vehicle progress. Thanks Mike. I highly recommend you ask for Mike when bringing in your vehicle. More

Helpful 0

Report | Print

Never met Michael since I dropped the vehicle off the night before and he was already left for the day when I picked up my vehicle the next day. Sounded very professional on the phone and he kept me well night before and he was already left for the day when I picked up my vehicle the next day. Sounded very professional on the phone and he kept me well informed on what was going on. Much appreciated! More

Helpful 0

Report | Print

Michael did a great job, came out asked me what I needed and got me out of there quick. Call me later and I was in and out in a flash. Great service, thank you and got me out of there quick. Call me later and I was in and out in a flash. Great service, thank you More

Helpful 0

Report | Print

Michael is always great to work with. He keeps me informed of what is going on. He let's me know what my jeep needs and we work out a plan to get it done. informed of what is going on. He let's me know what my jeep needs and we work out a plan to get it done. More

Helpful 0

Report | Print

Judd is in my opinion the ultimate Service Manager. He is always ready to listen to our concerns and to offer advice or to take a proactive role in solving any issues. He is a customer advocate. We apprec always ready to listen to our concerns and to offer advice or to take a proactive role in solving any issues. He is a customer advocate. We appreciate all the help he has given us. We are glad to have him and Larry Miller Jeep in our corner. More

Helpful 1

Report | Print

Took my car back in to have the grease cleaned out of it from the past few times that the service technicians and advisers failed to make sure it was done. Judd set me up with Scarlet Padilla to have this t from the past few times that the service technicians and advisers failed to make sure it was done. Judd set me up with Scarlet Padilla to have this taken care of. She is the only person in a while, other than a chosen few, who actually cared about how I felt about my car and the condition I received it in after service had been performed on it. She had it cleaned to my specifications, as well as removing the grease smell. She even took care of a different issue that occurred while the car was in the dealerships possession. I was seriously impressed. Her professionalism AND personal approach to me as a customer gave me a feeling that she really knows how a person feels about their car and how it is cared for when being repaired. Her approach should be used as a training tool. A customer can get stressed when they have to spend money and time to take their car to a shop for repairs. When they have to take it back to get it cleaned out because a sloppy mechanic doesn’t take the precautions to keep that residue cleaned up, it looks like they don’t care. When I get a monotone answer on whether it was cleaned after a repair, I know it wasn’t. Car repairs are insanely expensive and the way Scarlet interacts with a customer and made sure my car was taken care of softens that blow just a bit. The ratings below are for Scarlet. More

Helpful 0

Report | Print