Michael Queen
Michael Queen at Larry H. Miller Chrysler Jeep Dodge Ram Surprise
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Michael Queen | Page 3

Service Manager

Larry H. Miller Chrysler Jeep Dodge Ram Surprise

13165 N Autoshow Ave
Surprise, AZ 85388

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4.5
53 Reviews

Dealership Experience

7 yrs, 10 mos

Industry Experience

20 yrs, 6 mos

Languages Spoken

English English

4.5

53 Reviews

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53 Reviews of Michael Queen

December 31, 2023

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Employee Rating

The person taking care of my car and me was too distracted as i tried to ask about some other car issues. He was more worried about my checkin than my issues. He asked if i wanted a free car wash i More

by pamrampenthal
Service Price Transparency
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Recommend Dealer
No
Jan 05, 2024

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to us directly so that we can discuss the matter further. - Jesus Garate, General Manager, (623) 537-5000

December 29, 2023

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My service experience with Troy was outstanding. He displayed exceptional customer service and paid attention to my concerns! Thanks Troy! More

by Fujunior
Service Price Transparency
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Recommend Dealer
Yes

December 28, 2023

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I always appreciate the courtesy we receive when we come in for service. I feel like we know everyone in the service department, and Mike Queen always comes over to say hello as well. The people who work he More

by Jrbenker
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Recommend Dealer
Yes

December 27, 2023

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Since we moved here three yrs ago we been using Lary h Miller there very knowledgeable and very friendly when we get are car back it's been fixed properly and washed More

by Grayfox
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Recommend Dealer
Yes

December 15, 2023

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I took my Chrysler to be repaired to the Chrysler dealership in surprise, Az. The mechanics are well trained and experienced, and always respectful, keeping me informed of the work progress. More

by kathykhanlon
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Recommend Dealer
Yes

December 15, 2023

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My recent experience was flawless! Christian was professional and very helpful. Jon (Jake’s) brother has gone above and beyond since I test drove my new Jeep in September. He immedia More

by erikamercz
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Recommend Dealer
Yes

Other Employees Tagged: Tom Rodriguez, Kyle Kreuziger, TJ Stream, Christian Melendez , Kim in Service - Five stars!

December 14, 2023

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They did a wonderful job to my jeep i ,appreciate that. Thank you for your service on my jeep. More

by Copelande08
Service Price Transparency
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Recommend Dealer
Yes

May 18, 2023

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Professional, great customer service from the service department keep up the great work it shows More

by Galawms
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Recommend Dealer
Yes

December 13, 2022

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I have bought 4 jeeps from Jerry and had a wonderful experience by dealing with him He knows what he is talking about and very courteous. Will return when ready to buy another Jeep from Jerry Aweso More

by rscioli29
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jerry Reis

Dec 14, 2022

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Marshall Clark, General Manager

December 09, 2022

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Employee Rating

Michael Queen is shady he tried to make me spend $1,300. 00 more than I had to spend to fix my car, he lies about repairs needed. Thank god I have mechanic friends to guide me. That's the only reason I didn' More

by kosteelponies19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tom Rodriguez

Dec 11, 2022

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello there, thank you for reaching out. I am glad that Tom was able to get you taken care of. However, I want to assure you that honesty is one of the core principles of our dealership and the Larry H. Miller organization, and I would appreciate the opportunity to learn more about your experience here. Feel free to give me a call so that we may get to the bottom of this together. - Marshall Clark, General Manager 623-537-5000

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