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Michael Matthews

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Michael Matthews

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Michael Matthews | Page 3

SALES PROFESSIONAL

Nissan of Richmond

11401 W Broad St
Richmond, VA 23233

•2022 Nissan Award of Excellence Winner • Sales Consultant with Nissan for 5 years

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4.9

463 Reviews

•2022 Nissan Award of Excellence Winner • Sales Consultant with Nissan for 5 years

Overview Reviews (463) Inventory (381)

Dealership Experience

4 yrs, 11 mos

Industry Experience

5 yrs, 11 mos

Specialties & Trainings

2022 Award of Excellence Winner

Experienced

Nissan Certified

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4.9

463 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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463 Reviews of Michael Matthews

January 31, 2024

Dealership Rating

Employee Rating

Mike & Ralph helped me a lot with the purchase of my brand new Nissan rogue brand new Nissan rogue More

by JW981

Recommend Dealer

Yes

Helpful 0

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Feb 01, 2024 -

Nissan of Richmond responded

Thanks for sharing about your experience with Nissan of Richmond. We appreciate your business and hope you enjoy your new Rogue! Jennifer Herrera Owner Loyalty Manager

January 28, 2024

Dealership Rating

Employee Rating

Great communication with all departments and made sure I was able to get a new to me Nissan Rogue! was able to get a new to me Nissan Rogue! More

by KV642

Recommend Dealer

Yes

Helpful 0

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Jan 28, 2024 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jennifer Herrera Owner Loyalty Manager

January 26, 2024

Dealership Rating

Employee Rating

Took care of us as soon as we came through the door and hooked us up with a brand new sentra hooked us up with a brand new sentra More

by JJ109

Recommend Dealer

Yes

Helpful 0

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Jan 28, 2024 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Jennifer Herrera Owner Loyalty Manager

January 25, 2024

Dealership Rating

Employee Rating

Mikey was really helpful in getting me a luxury suv and showed me all options showed me all options More

by FK492

Recommend Dealer

Yes

Helpful 0

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Jan 25, 2024 -

Nissan of Richmond responded

It's great to hear that Michael was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new SUV! Thank you for choosing Nissan of Richmond! Jennifer Herrera Owner Loyalty Manager

January 13, 2024

Dealership Rating

Employee Rating

We went to this dealership to look at a car that was listed as a Nissan certified used car. We we’re told that the price for Certification was not included in the asking price and we have to pay almost listed as a Nissan certified used car. We we’re told that the price for Certification was not included in the asking price and we have to pay almost $2000 more to get the Nissan certification. Additionally, all of the descriptions for the car were wrong. It was missing. Remote start and heated seats which were in the description. It felt like a classic bait and switch. I will never shop here again More

by slrose

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Antouan Mahrous, Stephon Ross, no cap, Carter Hall, Victor McCluskey, Sayed Najafi, Anthony Muldrow, Akash Malviya, Cody Norklood

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Jan 17, 2024 -

Nissan of Richmond responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jennifer Herrera Owner Loyalty Manager (804) 346-4200 ext 1045

December 23, 2023

Dealership Rating

Employee Rating

Wasn’t expecting to leave in a new vehicle by Michael and Harry surpassed my expectations and got me into a brand new 2023 Nissan Rogue! Harry surpassed my expectations and got me into a brand new 2023 Nissan Rogue! More

by MJ914

Recommend Dealer

Yes

Helpful 0

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Dec 26, 2023 -

Nissan of Richmond responded

It's great to hear that we were able to get you into a new 2023 Nissan Rogue! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Jennifer Herrera Owner Loyalty Manager

December 22, 2023

Dealership Rating

Employee Rating

Quick and Simple process to purchase a vehicle from sales and finance team. Thank you and finance team. Thank you More

by AM2618

Recommend Dealer

Yes

Helpful 0

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Dec 26, 2023 -

Nissan of Richmond responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Jennifer Herrera Owner Loyalty Manager

December 09, 2023

Dealership Rating

Employee Rating

Both Mikes were very helpful and courteous during the entire process of buying my new 2024 Nissan Pathfinder entire process of buying my new 2024 Nissan Pathfinder More

by RW459

Recommend Dealer

Yes

Helpful 0

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Dec 10, 2023 -

Nissan of Richmond responded

It's fantastic to hear that Mike and Mike provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Jennifer Herrera Owner Loyalty Manager

December 06, 2023

Dealership Rating

Employee Rating

patient sales person and made sure I was completely satisfied with my purchase of the new Sentra satisfied with my purchase of the new Sentra More

by HC194

Recommend Dealer

Yes

Helpful 0

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Dec 06, 2023 -

Nissan of Richmond responded

Thank you so much for choosing Nissan of Richmond! Congrats on your new Sentra, and let us know if we can be of any more assistance! Jennifer Herrera Owner Loyalty Manager

December 02, 2023

Dealership Rating

Employee Rating

Fast car buying experience and had the car I wanted at the budget I needed the budget I needed More

by DW53

Recommend Dealer

Yes

Helpful 0

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Dec 03, 2023 -

Nissan of Richmond responded

Thanks for your feedback on your recent visit to Nissan of Richmond. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Jennifer Herrera Owner Loyalty Manager

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