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Sales Representative

Nissan of Richmond

11401 W Broad St
Richmond, VA 23233

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4 Reviews

Overview Reviews (4) Inventory (379)

Dealership Experience

9 mos

Industry Experience

2 yrs, 4 mos

not yet
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4 Reviews

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4 Reviews of no cap

January 13, 2024

Dealership Rating

Employee Rating

We went to this dealership to look at a car that was listed as a Nissan certified used car. We we’re told that the price for Certification was not included in the asking price and we have to pay almost listed as a Nissan certified used car. We we’re told that the price for Certification was not included in the asking price and we have to pay almost $2000 more to get the Nissan certification. Additionally, all of the descriptions for the car were wrong. It was missing. Remote start and heated seats which were in the description. It felt like a classic bait and switch. I will never shop here again More

by slrose

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Michael Matthews, Antouan Mahrous, Stephon Ross, Carter Hall, Victor McCluskey, Sayed Najafi, Anthony Muldrow, Akash Malviya, Cody Norklood

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Jan 17, 2024 -

Nissan of Richmond responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jennifer Herrera Owner Loyalty Manager (804) 346-4200 ext 1045

September 30, 2023

Dealership Rating

Employee Rating

Amir was very genuine and helpful. Whole staff was really nice and made the process simple Whole staff was really nice and made the process simple More

by g

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Cody Norklood

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Sep 30, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

September 23, 2023

Dealership Rating

Employee Rating

Amir was very professional and a joy to work with. . The entire staff was very helpful, I am a customer for life!!!!!!!!! . The entire staff was very helpful, I am a customer for life!!!!!!!!! More

by kim

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mike, Finance!!

Helpful 1

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Sep 23, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Amir. We're glad to hear he delivered such a great experience! We appreciate this awesome, five-star review. Paula Quick Owner Loyalty Manager

Sep 23, 2023 -

kim responded

September 20, 2023

Dealership Rating

Employee Rating

Everyone was very knowledgeable and accommodating for our family during the car buying process thanks! family during the car buying process thanks! More

by Hull

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 1

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Sep 20, 2023 -

Nissan of Richmond responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Paula Quick Owner Loyalty Manager

Sep 20, 2023 -

Hull responded

My experience with amir was great. He was very responsive to all my questions and had a great personality!

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