Antouan Mahrous

We went to this dealership to look at a car that was listed as a Nissan certified used car. We we’re told that the price for Certification was not included in the asking price and we have to pay almost listed as a Nissan certified used car. We we’re told that the price for Certification was not included in the asking price and we have to pay almost $2000 more to get the Nissan certification. Additionally, all of the descriptions for the car were wrong. It was missing. Remote start and heated seats which were in the description. It felt like a classic bait and switch. I will never shop here again More

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Everyone was wonderful and helpful. I was very on edge about everything and Tony wasn’t pushy at all and patient with me. I was very on edge about everything and Tony wasn’t pushy at all and patient with me. More

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He is patient, although we spent much time trying to get a good price, we finally did. Good coustomer service. a good price, we finally did. Good coustomer service. More

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My experience with Antouan was one of the best I have had when buying a vehicle. Excellent experience and a very knowledgable young man. when buying a vehicle. Excellent experience and a very knowledgable young man. More

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As a veteran and a recent customer of Nissan of Richmond, I am compelled to share my deeply disappointing experience to warn others about the deceptive practices and disrespectful treatment I encountered dur I am compelled to share my deeply disappointing experience to warn others about the deceptive practices and disrespectful treatment I encountered during and after my car purchase. On November 02, 2023 I purchased a used Lexus from Nissan of Richmond. When I first arrived and inquired about the vehicle, the salesperson Antouan, AKA Tony, assured me that the car had undergone a thorough inspection and was in perfect condition. Unfortunately, I later discovered that this was far from the truth. The vehicle had an issue, one that the Nissan of Richmond was fully aware of, yet they chose to withhold this critical information from me during the sale. This blatant disregard for transparency and a total lack of integrity by the dealership is unacceptable. As a customer, I trusted them to provide honest and accurate information about the vehicle I was purchasing. Instead, I find myself facing unexpected and costly repairs due to a pre-existing problem that the dealership deliberately chose to lie about. When I filed a complaint with the Better Business Bureau, the dealership responded and suggested I speak with the service manager, Scott, to see if they could help resolve the issue. Regrettably, my attempts to find a solution with Scott were met with continuous evasion and I kept getting the run around by his cronies. Despite numerous attempts to contact him as advised by the dealership, I was left in the dark. Attempts to address the issue with the dealership were met with indifference and a complete lack of accountability. The customer service I received after the sale was disgraceful, and it was apparent that their primary concern was closing the deal rather than ensuring customer satisfaction. I strongly advise anyone considering a purchase from Nissan of Richmond to proceed with extreme caution. The deceptive practices and dishonesty displayed by this dealership are reprehensible, and I regret trusting them with such a significant purchase. Save yourself the headache and financial burden – look elsewhere for a dealership that values honesty and integrity in their business dealings. More

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Tony Has great customer service! I absolutely love my New Car. Tony and his staff was awersome I absolutely love my New Car. Tony and his staff was awersome More

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Tony was a delight to work with Very honest and did not pressure us to make a decision Just gave us the facts and comparisons Had to haggle a bit with finance to get the price and deal we wanted but wer pressure us to make a decision Just gave us the facts and comparisons Had to haggle a bit with finance to get the price and deal we wanted but were very happy in the outcome! More

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Great, friendly and considerate of our time. Would love to work with him again in the future! Would love to work with him again in the future! More

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The agent I worked with explained everything I wanted to know and helped me with getting car insurance. The whole process went very smoothly, and I really appreciated the agent’s help in walking me through know and helped me with getting car insurance. The whole process went very smoothly, and I really appreciated the agent’s help in walking me through every step. More

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Excellent! We were dreading the whole car buying experience, but were pleasantly surprised. The folks at Nissan of Richmond - especially Antouan - were all top We were dreading the whole car buying experience, but were pleasantly surprised. The folks at Nissan of Richmond - especially Antouan - were all top notch. From the initial greeting until we had keys in hand, we were treated fairly and with transparency. We’d return again (but hopefully not for a very long time) and would gladly work with Antouan again. More

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