Matthew Shaw

Best service I ever had and very nice people to get my car serviced right . car serviced right . More

by valexiciahutchinson88 Verified Customer Verified Customer

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They fixed everything, ordered my parts, contacted me when ready and had my car cleaned. when ready and had my car cleaned. More

by bakedwithskylee Verified Customer Verified Customer

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Chris was fantastic! Definitely 5 stars. Daniel was great. Another 5 stars. I did not care for Matthew because I felt like he was trying to hijack Chris' sale. The whole Definitely 5 stars. Daniel was great. Another 5 stars. I did not care for Matthew because I felt like he was trying to hijack Chris' sale. The whole time he was talking, I couldn't help but think what is up with this guy? He was trying to sell me a brand new vehicle when I had already stated that wasn't what I wanted. If I could I would give him no stars but he would get a one star if his name had been listed on the previous page. Thankfully the GM, Seth, put a stop to that. I don't remember meeting him to thank him in person, so thank you Seth! Five stars to you! I gave Serra Kia 4 stars because initially I came in to see the yellow Kia Soul because the pictures online made it look wonderful. However, upon arrival I looked at that particular vehicle and was extremely disappointed by what I saw. The pictures were misleading. Actually, I almost left. However, I decided to talk with Chris and am very glad I did. Not only did I end up with a really great vehicle, I made a friend in the process. Thank you Chris, Daniel, Seth and Serra Kia Trussville ❤️ More

by lauriejo30 Verified Customer Verified Customer

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I have had 4 cars with y’all and would never trade anywhere else !! Isaiah was my first car salesman and I just loved how he treated me and the car he sold me THE last three cars traded AND Johnathan anywhere else !! Isaiah was my first car salesman and I just loved how he treated me and the car he sold me THE last three cars traded AND Johnathan was the salesman and he treated me So kind and caring he is awesome. He’s a good Christian guy and you have lots more that works in your staff. thank you so much for how you treat people and me. More

by Kathleen G Verified Customer Verified Customer

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Greg Nims was great, he did exactly what I needed him to do. I told him the vehicle I was interested in, he looked over, drove it and told me via phone what in needed. All in all, I am very satisfied with do. I told him the vehicle I was interested in, he looked over, drove it and told me via phone what in needed. All in all, I am very satisfied with my purchase of the vehicle and the service provided by Greg, the dealership however gets a big zero. They reported to Carfax that they conducted a predelivery inspection and oil change on the on the pick up truck. NO!! it was a quart and half low on oil and had an old Motorcraft oil filter with a date on it, a four tire different amounts of air in them, none of the remaining fluids under the hood were checked either, all were needed to be topped off. Service department gets a zero. Finance department is the biggest scammers, while Serra states they have a satisfaction guarantee, that is far from the truth. I was forced to sign a "no cool down" clause in the contract, was told my pay-off on my trade was handled, that was a huge lie, and when tried to "return the vehicle" to cancel the deal, was told "too bad, too late". More

by washko549 Verified Customer Verified Customer

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Great customer service. Great people to deal with. Very happy with my purchase and happy to have met my salesman Jacob. Great people to deal with. Very happy with my purchase and happy to have met my salesman Jacob. More

by joedelk Verified Customer Verified Customer

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My experience was very pleasant. Justin Hardin was very helpful and super friendly. I am loving my new Kia Sorento. Justin Hardin was very helpful and super friendly. I am loving my new Kia Sorento. More

by mariahhensley09 Verified Customer Verified Customer

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OK, initially we had a small service misunderstanding on a fix that was to take place on a used vehicle I purchased. I am only saying this to state that I felt like this was handled very well and the servic a fix that was to take place on a used vehicle I purchased. I am only saying this to state that I felt like this was handled very well and the service department and everyone was extremely nice in making things right. Honestly, I don’t think anyone is ever a huge fan of going through the vehicle purchase process, but I would say I was very pleased with this dealership. Their communication has been solid and the service team really nice. Their customer lobby is great, internet access works perfect to be able to work while they work on your vehicle. Really, very positive thoughts on my dealings with their team. Do your homework, but I would absolutely recommend this dealership. More

by crussell6345 Verified Customer Verified Customer

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Terrible experience. purchased a used car there Feb 14...still have not got my plate for my car....very unprofessional, I'm ready to call my lawyer purchased a used car there Feb 14...still have not got my plate for my car....very unprofessional, I'm ready to call my lawyer More

by jimtootell Verified Customer Verified Customer

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Great people that took care of our needs and went above and beyond to make us happy. and beyond to make us happy. More

by joedelk Verified Customer Verified Customer

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