Matthew Branch
Matthew Branch at Five Star Subaru of Grapevine
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Matthew Branch | Page 3

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
26 Reviews
5.0

26 Reviews

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26 Reviews of Matthew Branch

November 28, 2023

Dealership Rating
Employee Rating

Five Star Subaru is fantastic! The staff is super friendly and helpful. They helped me find the perfect Subaru, explained everything clearly, and made buying a breeze. Great servic More

by Majid
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 29, 2023

Five Star Subaru of Grapevine responded

Thank you, Majid, for taking the time to endorse the processes at Five Star Subaru. It is important that we continue to stay in touch. Let us know when you need our vehicle advice at 817-438-1700. We want to make certain you fully enjoy your Subaru. Best regards, Doug Laymon, Sales Manager

November 18, 2023

Dealership Rating
Employee Rating

There were no serious problems. Most issues were caused by delays due to test equipment failure. More

by Jmbolles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Womack, Lauren Cano

Nov 19, 2023

Five Star Subaru of Grapevine responded

Jmbolles, We appreciate helping you with your auto care at Five Star Subaru. Let us know when you have maintenance questions at 817-438-1700. We look forward to hearing from you again. Thank you, Jake Ritter, Service Director

November 17, 2023

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I just had a 5 star service experience with 5 Star Subaru correcting a problem that was a big deal to me, but not very profitable for them. My daughter swerved to miss an animal, hit a curb and damaged her More

by Ray B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay (I think) in Parts

Nov 18, 2023

Five Star Subaru of Grapevine responded

Ray, We are happy that your daughter was unharmed in the mishap. Customer satisfaction is a priority at Five Star Subaru and we want both of you to feel comfortable in the vehicle. Whenever you need our assistance, don't hesitate to call 817-438-1700. Safe travels! Thank you, Jake Ritter, Service Director

November 16, 2023

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They got me in despite no appointment and took care of my needs for my Forester. They also washed my car at no charge before I left. More

by CEnglerth
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 17, 2023

Five Star Subaru of Grapevine responded

CEnglerth, We sincerely appreciate you sharing your review with us! Your feedback is highly valued, and we're grateful for the opportunity to help with the care of your car at Five Star Subaru. We're delighted to have you as a satisfied customer. Should you have additional feedback or questions, please reach Matthew and our service staff at 817-438-1700. Thank you once again for choosing our service center. Take care, Jake Ritter, Service Director

November 06, 2023

Dealership Rating
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Great service and usually fast for easy maintenance. Very attentive service personnel with your time in consideration. More

by Myraharrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Womack

Nov 07, 2023

Five Star Subaru of Grapevine responded

Myraharrison, Thank you for your loyal support and for making Five Star Subaru your preferred dealership. Your kind words are greatly appreciated, and we're thrilled to be your go-to choice for automotive service. Reach us at 817-438-1700 with vehicle questions. We are here for you. Take care, Jake Ritter, Service Director

October 13, 2023

Dealership Rating
Employee Rating

Excellent Service for my first visit to Five Star Subaru, Mike Ohanesian and everyone in that area are all top notch Stars! More

by ajb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Ohanesian, Alejandro Lopez, David Earnest, Darren McCord , The gentleman at the parts desk was very gracious and sold me some minor Subaru being. Identified as Darren McCord but uncertain of name.

Oct 13, 2023

Five Star Subaru of Grapevine responded

Ajb, We're thrilled you had an excellent first visit to Five Star Subaru! Mike Ohanesian and our service team are truly top-notch. Thank you for your kind words and call us any time at 817-438-1700. We are here to help you enjoy your car. Take care, Jake Ritter, Service Director

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