Matt Morano
Matt Morano at DCH Freehold Toyota
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Matt Morano

Service Advisor

DCH Freehold Toyota

4268 Route 9 South
Freehold, NJ 07728

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39 Reviews

Matt is one of our service advisors here. Matt assists many of new and returning customers with their service needs

not yet
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39 Reviews

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39 Reviews of Matt Morano

November 05, 2022

Dealership Rating
Employee Rating

Untrustworthy! ! Unprofessional!! They want me pay for replacement windshield for Brand new car in Warranty, they can't, New car need to replace a tire, and neve More

by ses_m71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 08, 2022

DCH Freehold Toyota responded

Thank you for your review. I understand that you were wanting the wiper blades to be covered under warranty. Unfortunately, the vehicle is over 12 months old, and wipers are considered maintenance items after that timeframe. Your tires were a bit noisy but not unsafe. We diagnosed that there was no warrantable repair causing the issue and advised you that tires were not unsafe, just a little uneven wear causing a slight humming noise that will hopefully dissipate as the tires even out. Sincerely, Steve Stazko, Service Manager

Nov 08, 2022

ses_m71 responded

You guys unprofessional!! This is a defective tires you want me accepted, it can be replaced under many warranty either toyota or Michelin but because you don't care about customers just our money. ITS NOT ENOUGH WHAT WE PAID OVER PRICED MSRP. its brand new car.

April 15, 2022

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Employee Rating

Very friendly and made the while process fast and simple. I would highly recommend to anyone More

by Jrc2746
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ian-Michael Salon

Apr 15, 2022

DCH Freehold Toyota responded

Thank you for the 5-star review!

April 02, 2021

Dealership Rating
Employee Rating

Nice person. Made the process a smooth one. Very straight forward. I found Ian to be honest and had my best interests at heart. Good experience More

by vikes27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ian-Michael Salon, Patricia Mondoro-Ross, Nicholas Ventriglio , Tommy Gordon, Christina Thompson, NA

Apr 02, 2021

DCH Freehold Toyota responded

Thank you for the 5-star review!

January 14, 2021

Dealership Rating
Employee Rating

We dropped our 2017 Black Sequoia off to get detailed with a clay bar treatment. When I picked it up the paint looked like it did when we bought it. Every little scratch was removed. The interior looke More

by Krieckm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 15, 2021

DCH Freehold Toyota responded

Thank you so much for the great review! We love reading this type of feedback!

October 10, 2020

Dealership Rating
Employee Rating

Vinny is a family man and truly cares about his customers. Made my first time buying experience easy and enjoyable. Overall great experience with each department! Nick was great with the finance pa More

by cookcedric28
Customer Service
Recommend Dealer
Yes
Oct 12, 2020

DCH Freehold Toyota responded

Thank you for the great review! It is always a delight to hear about a customer’s positive experience! We hope to assist you again in the future!

April 29, 2020

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Employee Rating

Matt is Honest , Helpful ,informative and professional . Matt is Honest , Helpful ,informative and professional . Has always assisted me with shuttle to my office , advice on repairs and always follows up t More

by bewintershot
Recommend Dealer
Yes
May 04, 2020

DCH Freehold Toyota responded

Thank you for your loyalty to our service department. We strive for quality service every day and appreciate your kind words for Matt. We will be sure to share them with him and we hope to see you again in the future!

March 14, 2020

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Employee Rating

Ron Agosto Simply incredible,Knowledge and class and patience. Didn’t jump on me to make a sale but I couldn’t refuse His mannerisms.Perfect salesmanship. If all places were like this place they’d be br More

by Tog17
Recommend Dealer
Yes

Other Employees Tagged: Chad Braverman , Ron Agosto, Jennifer Cosentino

Mar 17, 2020

DCH Freehold Toyota responded

Thank you so much for the excellent review! I am so flattered to see such a great list of things you liked about our dealership. We look forward to taking care of any future needs that may arise!

December 18, 2019

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Employee Rating

Always a positive experience! Matt always takes care of me when I bring my car in. He always tells me exactly what I need, and what projects can wait, because he is very aware of More

by mame1616
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 23, 2019

DCH Freehold Toyota responded

We are grateful for this wonderful review and your kind words about Matt! It was our pleasure to provide you with top-notch service and appreciate your recommendation!

December 11, 2019

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Employee Rating

Matt Morano in service is fantastic!! He does what he can to help and is always looking out for the customer I recommend using him More

by Mshatsky
Recommend Dealer
Yes
Dec 11, 2019

DCH Freehold Toyota responded

We are so happy to hear that your recent visit to DCH Freehold Toyota was a positive one! We always strive to offer our customers the best service are so we are grateful for your kinds words about Matt Morano! Hope to see you again soon!

December 05, 2019

Dealership Rating
Employee Rating

Matt Morano at DCH Freehold, NJ and of course the entire Freehold operation team, should be commended for "always being dedicated to 5 star stellar service. I purchased my FJ Cruiser from DCH. More

by Dimitris K
Recommend Dealer
Yes

Other Employees Tagged: Janine Giordano , Jennifer Cosentino, Ludwick Niezgoda, Stellar Experience from entry to exit ??????

Dec 05, 2019

DCH Freehold Toyota responded

Thank you for taking the time to write this great review! We are so happy to hear you had such an above and beyond experience with us. I will give Matt and our entire operations team your kind regards. We value your loyalty and we hope to service you again soon.

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