Matt Morano | Page 2

They sold me certified 2015 camry with painted bumper Nori sales lady and the whole team, should work in a small dealer to learn how to be honest and to keep their promises to the customers. Nori, sold Nori sales lady and the whole team, should work in a small dealer to learn how to be honest and to keep their promises to the customers. Nori, sold me a certified 2015 Camry and she never disclosed that the rear bumper is painted, for sure i am not sure if they replaced the whole bumper or repainted the old one and what the reason of that? When i asked her, she said yes and they have the reason to not disclose any repairs if its coast less than $500!!! If i will go to the dealer asking for a new bumper and paint how much will coast? Second i got my car with 12k miles warranty, one week later went back to them because i heard noise from the heating vents when i turn the heat, back on march 2019. With only 5 minutes test drives they wasn’t able to figure out the reason. From two weeks when the cold weather is back and i turned on the heat, i got the same noise, i went back they figured out the heat motor blower need to be replaced with $450 and they declined to change it for free, because i had more than 12k now on my car. Third, on the first visit also, i complained that i am having like a tapping noise from the end of my car, also they didn’t get it when i went there. In my last visit the technician checked my car and said the noise coming from the tension bar clip for my trunk and its damaged, now i figured out that my car was in an accident before they sell it to me. How come a camry 2015 with almost 66000k now and has all these problems. They’re are the worst place. Nori sales lady and the whole team, should work in a small dealer to learn how to be honest and to keep their promises to the customers. Nori, sold me a certified 2015 Camry and she never disclosed that the rear bumper is painted, for sure i am not sure if they replaced the whole bumper or repainted the old one and what the reason of that? When i asked her, she said yes and they have the reason to not disclose any repairs if its coast less than $500!!! If i will go to the dealer asking for a new bumper and paint how much will coast? Second i got my car with 12k miles warranty, one week later went back to them because i heard noise from the heating vents when i turn the heat, back on march 2019. With only 5 minutes test drives they wasn’t able to figure out the reason. From two weeks when the cold weather is back and i turned on the heat, i got the same noise, i went back they figured out the heat motor blower need to be replaced with $450 and they declined to change it for free, because i had more than 12k now on my car. Third, on the first visit also, i complained that i am having like a tapping noise from the end of my car, also they didn’t get it when i went there. In my last visit the technician checked my car and said the noise coming from the tension bar clip for my trunk and its damaged, now i figured out that my car was in an accident before they sell it to me. How come a camry 2015 with almost 66000k now and has all these problems. They’re are the worst place. More

Helpful 0

Report | Print

Always friendly service I never have a problem getting an appointment for servicing & my car has always been done in the mount of time they tell me it will take. This is the I never have a problem getting an appointment for servicing & my car has always been done in the mount of time they tell me it will take. This is the 3rd Camry I have owned & Freehold Toyota has always kept them running well. More

Helpful 0

Report | Print

Best service and really good crews Really great new car purchase experience. Manager and salesman was really helpful. And I am happy with my purchase at DCH freehold Toyama. Will always Really great new car purchase experience. Manager and salesman was really helpful. And I am happy with my purchase at DCH freehold Toyama. Will always recommend this place to friends and families. More

Helpful 0

Report | Print

Great experience with Ian Ian and the staff at DCH were knowledgeable, professional, and efficient. They treated us with respect, patiently answered all of our questions and se Ian and the staff at DCH were knowledgeable, professional, and efficient. They treated us with respect, patiently answered all of our questions and secured the exact vehicle we were looking for within 2 days and at a fair price. For anyone considering a Toyota (or even if you’re undecided about what vehicle you want), stop by DCH and have a chat with Ian. He is a great representative of the company and will certainly make your car buying experience a pleasure. This dealership, and Ian specifically, set the bar high for service and professionalism. Thanks! More

Helpful 0

Report | Print

Fantastic Ian, Vinny and Matt were all so great to work this. They made the long process as easy as possible. I felt that they were being honest with me and wan Ian, Vinny and Matt were all so great to work this. They made the long process as easy as possible. I felt that they were being honest with me and wanted to not just me in one of their cars, but to form a relationship. Ian and crew were extremly professional. I felt like I was making a good purchase and just very comfortable leasing a car from them. More

Helpful 0

Report | Print

We had a great experience! We had a great experience yesterday at freehold Toyota. Our salesman Nick Hoff could not have been anymore helpful. Everyone at the dealership was ver We had a great experience yesterday at freehold Toyota. Our salesman Nick Hoff could not have been anymore helpful. Everyone at the dealership was very kind and seem to love their jobs. We got at great interest rate. We absolutely love the RAV4 , the second one we purchased at this dealership. When the deal was done Nick took a pic of us with our new vehicle. And we took one of him. Thanks again Nick for all your help.we love it! More

Helpful 0

Report | Print

Great service I bought a 2015 Tacoma from Paul. He and the manager Dennis gave me an excellent deal and treated me as if I had known them for years. Wonderful team I bought a 2015 Tacoma from Paul. He and the manager Dennis gave me an excellent deal and treated me as if I had known them for years. Wonderful team to deal with. More

Helpful 0

Report | Print

Professionalism...from Start to Finish! My initial contact w/ DCH Freehold Toyota was via email. Christine & her assistant Lisa replied immediately w/ certified pre-owned RAV4 confirmations. My initial contact w/ DCH Freehold Toyota was via email. Christine & her assistant Lisa replied immediately w/ certified pre-owned RAV4 confirmations. No delayed replies, no generic/universally formatted replies, they emailed me direct! My family & I arrived @ DCH, & we met w/ Christine who introduced us to Pete. He sat & spoke w/ us, discussed our preferences, viewed our choices, & further narrowed our list, as well as explaining why. Pete was great! He never stopped working w/ us (or for us!) Pete answered our questions & concerns, & offered us privacy to discuss among ourselves...with absolutely no pressure. Pete introduced us to Matt who worked w/ us as well, very professional, & again, no pressure. With the finish line in sight, I met w/ Chad, who was very thorough, explaining all options, & answering any financial questions...Chad basically explained "how much for how much!" Period! Perfect! Also, Kudos! to the employees who (as finalization was taking place) were cleaning and detailing the vehicle. When I left, my RAV4 looked brand new. More

Helpful 0

Report | Print

We had a great experience at DCH. I was looking for a good deal on a 2017 truck but found such an awesome price on a brand new 2018 Highlander at DCH. They made the truck available to I was looking for a good deal on a 2017 truck but found such an awesome price on a brand new 2018 Highlander at DCH. They made the truck available to me during a major snowstorm. My 2 children checked out every car available on the floor and DCH loved it. Peter was great and worked with my budget and Matthew made it all happen! Thank you both so much!! More

Helpful 0

Report | Print

service Made to feel comfortable with service, repairs and value. Everything was given in a timely fashion. Waiting area was comfortable, clean,entertaining Made to feel comfortable with service, repairs and value. Everything was given in a timely fashion. Waiting area was comfortable, clean,entertaining, friendly and inviting More

Helpful 0

Report | Print