Chad Braverman

Ian-Michael Salon is an outstanding salesperson. I found him and his sales manager to be very pleasant and to my surprise honest. The next time i need a new car i will be coming back and dealing with I found him and his sales manager to be very pleasant and to my surprise honest. The next time i need a new car i will be coming back and dealing with Ian only. More

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Ladies and Gentlemen, the "old bait and switch" is still alive at DCH Toyota of Freehold. Online, there was a black RAV4. We called the salesman we met the Saturday before, Alex, to let him know that we wer alive at DCH Toyota of Freehold. Online, there was a black RAV4. We called the salesman we met the Saturday before, Alex, to let him know that we were interested in the vehicle as described on their site. After two calls, he returned our call around 1 p.m. I explained to him that we were interested in the black one and that we wanted to save some time by filling out any paperwork ahead of time. We then filled out the credit application, which was approved. We told him that we would be there by 6:15 that night to finalize the paperwork and pick up the car. We were seven minutes away from the dealership when he told us that the car had been sold. Obviously upset, we asked that he search other dealers for a black version. After waiting another half-hour, we were told that they could not locate one. Once we arrived at the dealer, we met the Sales Manager, Brian, who informed us that we would have to pick another color vehicle. I expressed my dissatisfaction with Alex not informing us ahead of time that he could not hold the car for us. He then informed us that they don't ever hold cars, news to us up to this point. If we had known that, we would have gone to the dealer immediately, four hours earlier. Brian also used the not-so-calming technique of stating, "I cannot go back in time and change that," and that he was a "problem solver." This, along with no real apology from either of them, probably because they do this all the time, with no remorse. I suggested later that instead of being a problem solver, to be a problem preventer and inform customers that they do not hold cars, so they can plan accordingly. He then tried to appease me by telling me that he was giving us the car at their cost from Toyota, which turned out not to be true. In fact, it was just the MSRP before any additional features, which saved us a whole $459.00. Ultimately, we were left in a position that we had to settle for a different vehicle than we intended. Which, by the way, three days later, is STILL listed on their site as available. This experience is everything we all dread when it comes to buying a car. More

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I just purchased my 3rd Highlander from the dealership. Each time I had the pleasure of having Ann Kaplan as my salesperson and her manager Matt Mongiello. They are both true assets to the dealership. The Each time I had the pleasure of having Ann Kaplan as my salesperson and her manager Matt Mongiello. They are both true assets to the dealership. The car buying process was straightforward each time and the pair of them have always been extremely professional and honest. Thank you again DCH Freehold Toyota! More

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Vinny was the true professional when it came to the entire buying process. As we all know…the car buying process can be challenging. Vinny listened and delivered a superior experience and we will use h entire buying process. As we all know…the car buying process can be challenging. Vinny listened and delivered a superior experience and we will use him again in the future. Highly recommend Vinny! More

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Vinny is awesome! Made the whole process pain free and simple. The whole team at Toyota freehold are amazing and this is my third car I have gotten from them! I travel Made the whole process pain free and simple. The whole team at Toyota freehold are amazing and this is my third car I have gotten from them! I travel an hour just to go to this dealership because I know I won’t have to deal with any xx and get the best customer service here! Highly recommend! More

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We got a quote online including fees and they honored it. Whole deal was complete in 2 hours. Would recommend. Whole deal was complete in 2 hours. Would recommend. More

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The customer service provided by the dealership was friendly and accommodating! The staff were very helpful, especially Ian who helped with finding the perfect car for my brother! friendly and accommodating! The staff were very helpful, especially Ian who helped with finding the perfect car for my brother! More

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Ian was the best! He was great, understanding and most importantly patience. I did have a lot of questions since this was my first brand new car purchase. I would reco He was great, understanding and most importantly patience. I did have a lot of questions since this was my first brand new car purchase. I would recommend this dealership to anyone who’s looking to purchase any car. More

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This dealership treated us like we were VIPs. They had just what we wanted and worked with us all day. I cannot say enough nice things about the client advisor Vincent Vitolo. He was patient and They had just what we wanted and worked with us all day. I cannot say enough nice things about the client advisor Vincent Vitolo. He was patient and made us feel like we were family. Just a very nice helpful person. We bought a Tacoma and are thrilled with our purchase and the price. We will buy another truck there in the future. More

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Had a good experience Did not have Camry XLE in stock, Test Drove Crown that was on showroom floor and took it home that day. Test Drove Crown that was on showroom floor and took it home that day. More

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