Nicholas Ventriglio

The response I received to my initial statement is nothing more than an attempt to "Cover Your xxx" and make it seem as if, as a customer, I wanted to place a false opinion about the way that I was tr nothing more than an attempt to "Cover Your xxx" and make it seem as if, as a customer, I wanted to place a false opinion about the way that I was treated when I tried to purchase a car from your dealership. Simply put, your sales manager Nicholas Ventriglio is nothing more than a snot nosed person who does not care about anything other than profit margins. You said that you have the audio and video proof to support your claim that I was unruly. I never stated that I did not get "verbal' with Nicholas. I will be the first to say that I did get verbal with him. You say that the video proves that I did not act accordingly. Perhaps I did not act properly. At the same time, the audio / video recording will show that I DID provide Nicholas with the communication from your dealership that supports my claim that my CASH offer of $9500 was accepted. While I may have been "out of line" when I was told that my approved offer would not be accepted, Nicholas only pushed my "buttons" further and did NOTHING to find a way to come to a mutual agreement. Instead, he pushed things to a level that was not mecessary. Quite frankly, your response is nothing more than an attempt to "cover your xxx" and make it seem as if I was the only person who was at fault. I ask that you once again look at the video that you claim to have. I am sure that you will see that I did, in fact, provide Nicholas with the communication that I received from your dealership. In addition, before things got worse, I was already on my way out when Nicholas took things to a higher level. Here again, the audio / video revording that you claim to have will FULLY support this. Nicholas is the reason why car dealerships have such a poor reputation. I have the proof to show that I submitted a cash offer and this offer was accepted by your dealership. In addition, your video recording will also show that Nicholas was the one who acted in an aggressive maner. Did you also look and listen to the audio / video of what happened after I left your showroom? Nicholas acted in a very aggressive manner. In addition, another one of your employees acted in a very threatining manner. When he came out to "support" Nicholas, he told me to "Suck His Dick". Your response to my statement is nothing more than an attempt to cover your xxx and make it seem as if your employees acted in a respectful manner. They did NOT act this way. A few days later, I submitted a cash offer for a car from another dealership. This dealership honored this offer. A few months later, my wife and I purchased another car from this dealership. We paid CASH for this car as well. As far as I can say, Freehold Toyota lost over $30,000 worth of sales because you have a sales manager who treats prople with such a low level of respect. Freehold Toyota will NEVER get our business again. More

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Nick and Ian provided exceptional customer service as always. I've been in this dealership before I highly recommend. always. I've been in this dealership before I highly recommend. More

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Ian gave me excellent service while buying my car. He was very helpful. Thank you for everything. He was very helpful. Thank you for everything. More

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Excellent salesmanship from the minute we entered the dealership until we left with our car dealership until we left with our car More

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I have always had such a great experience everytime I have gone to purchase or lease a car from this dealership. Here they make you feel like Family. I’ve had the pleasure of doing business with Vincent have gone to purchase or lease a car from this dealership. Here they make you feel like Family. I’ve had the pleasure of doing business with Vincent Vitolo. He is very experienced and has great customer service skills, I highly recommend him. There’s no pressure or stress when you are with him and he doesn’t rush you to make any rash decisions. Seriously, come here. You won’t regret it.😃 More

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When you make an on line bid, you will get an email that says you can "Consider the car sold". However, when you arrive at the dealership, they do not honor your bid. They use lame excuses like "The price w says you can "Consider the car sold". However, when you arrive at the dealership, they do not honor your bid. They use lame excuses like "The price was listed incorrectly", or "We have no record of your on line bid". How can they not have a record of the bid when they responded to it? How is it that they can say "If you have proof of the bid, we will honor the price" and then, when proof is presented, they say that the printed price was in error. When I arrived at the dealership, I spoke with Ian. Ian was very professional. However, when I told him of the price that was approved, he then turned my purchase over to Nick. Nick struck me as being nothing more than one of those "typical used car salesmen" who is not honest. Then, when I started to complain, Nick was joined by (who I believe to be James Rizzo). Together, they started to "throw their muscle" around. This is NOT the first time something like this has happened with Freehold Toyota. My wife and I were shopping for a car for our son. Same scenario. On line bid was accepted and then, not honored because the listing was in error. We also purchased a Celica from the dealership many years ago. We agree on a price, only to find out 2 days later that it was being advertised through Auto Shopper at a much lower price. DCH Freehold has lost ALL credibility with me. I have filed a formal complaint with the NJ Department of Consumer Affairs. I have contacted an attorney and am looking into the possibility of filing a suit against them for fraudulent business practices. More

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Ian-Michael Salon Man to see! ! Definitely big help on my purchase on 22 supra he made it easy ! Definitely big help on my purchase on 22 supra he made it easy More

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Ian was great. He was courteous, understanding, helpful and not forceful. I don’t care for car dealerships and salespeople. Ian is not the typical pushy salesman. H He was courteous, understanding, helpful and not forceful. I don’t care for car dealerships and salespeople. Ian is not the typical pushy salesman. He laid everything out clearly and understood my situation. More

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Great experience at this dealership. I was able to get the Tacoma I wanted for the price I was looking for. Brian, Vinny and Nick were easy to work with. Highly recommend! I was able to get the Tacoma I wanted for the price I was looking for. Brian, Vinny and Nick were easy to work with. Highly recommend! More

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I've dealt with Vinny Vitolo now for the second time and I can't say enough about him and his team. The quality of the vehiclesl they presented to me made it an easy purchase. His finance team and him will I can't say enough about him and his team. The quality of the vehiclesl they presented to me made it an easy purchase. His finance team and him will keep my family and I repeat customers for years to come. More

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