Matt Gipe | Page 3

Very poor service. They make you wait as much as 6 weeks. They knew there was a problem with all the window regulators in my car. Now I have an open window and they can They make you wait as much as 6 weeks. They knew there was a problem with all the window regulators in my car. Now I have an open window and they can not get me in for 6 weeks. The only option is to leave the car at the dealership and they will fix it when they can. My last Kia for sure. More

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I had my car towed to the service department because it was having electrical and brake issues. Matt was very rude and arrogant. I explained to him that it was my only source of transportation, and I cou was having electrical and brake issues. Matt was very rude and arrogant. I explained to him that it was my only source of transportation, and I could not get the rental car until they diagnosed the car. Let me explain, the plan that covers my automobile was the one purchased by MB Kia when I bought the car, so he was very well aware of that. My car sat for a week and was never touched, when I would call, he was condescending and rude. I got three different stories from three different people as to "why" it was taking so long. I spoke with the warranty company, and they explained I could take it somewhere else, but my deductible would be higher than at the dealership. I went out and picked my car up and took it to a licensed auto repair shop. Would have had it back in one day, except the Kia parts department "forgot" to deliver those parts one day and brought the wrong ones the next day. Parts had to be obtained from Kia as there are no after-market ones available. This is the second vehicle I have purchased from this dealership; the sales department is phenomenal and great to work with. The previous service department group was absolutely customer friendly and helpful. Sadly, based on the service group in place now I won't even entertain purchasing from here again. They could careless about customers!! More

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We’ve had our 2019 Kia Optima into their garage three times in the last year and half for the engine jerking and almost coming to an abrupt stop. Each time Matt has told us they couldn’t get our car to times in the last year and half for the engine jerking and almost coming to an abrupt stop. Each time Matt has told us they couldn’t get our car to duplicate the problem. Just picked it up today with a friend after leaving it a week and half, and it started doing the same thing. I asked how many miles it was driven while they had it and he said about 10. I can say this is a lousy service center. Might want to buy your cars somewhere else that will take care of warranty problems. Our salesman told us during the week and halt that one of there upper level guys would be taking it home on the two weekends that is was there to get it to duplicate the problem. That didn’t happen with 10 miles. We wouldn’t advise anyone to buy from this dealership. We bought 2 Kia’s in about one year, but we were forgotten when it came to service. The car was also filthy dirty. More

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If I could give it zero stars I would. 4 months ago I had my car towed to Kia in order to be repaired due to the recall on a piece of the motor in a BUNCH of Kia's. Matt in the service dep 4 months ago I had my car towed to Kia in order to be repaired due to the recall on a piece of the motor in a BUNCH of Kia's. Matt in the service department handled my case. Matt originally said it will be 14-16 weeks which would mean I would pick my car up in Feb. 2022 (3months). I understood the wait and dealt with not having a car for MONTHS, I paid for ubers, rides, asking family members to borrow their car since they are older and aren't working, and asked friends to help as much as they could. I am a working citizen who just asks for the truth. I did not call Matt for an update for 2.5 months. I called late January to see when I should expect to pick up my car. Matt then told me my car was next in line and should be done the 1st week of Feb. 2022. I said okay and continued to wait. They did a diagnostic test on week 10. I called back a week later and he was out of the office so I left a voicemail for him to call me back. A week goes by and I never hear back from him so I call the 2nd week into Feb. He still didn't answer. I talked to his colleague who was WAY more informational than Matt ever was throughout this TERRIBLE process. He told me my car WAS NOT next but that I had 5 cars in front of me to be done first. I asked if he had an estimate on timeframe. He said maybe 8 business days. This now puts us at the middle of Feb. 3 weeks after the date expected. Matt called the last week of Feb/first week of March to let me know my Kia motor was done but my brake lights are staying on. I asked him why because before I brought my car in they were not like that. He said he didn't know and said he was doing US A FAVOR BY TELLING US THE BRAKES ARE STICKING. He then went into details of how this could damage my car. He said "Yeah you need to get it looked at because it could drain your battery and cause your car to break down even while driving it. Due to the brake lights staying on." Matt then said "I can't prove that my brake lights weren't on prior to bringing it to Kia". I said SOMEBODY WOULD HAVE RAN INTO THE BACK OF ME IF MY BRAKE LIGHTS WERE ON. I asked "Didn't you say you did a diagnostic test on my car the 10th week in?" Matt replied "No, No, we didn't". I am NOT a car person so I don't know how I would have came up with that information if I wasn't told it to begin with. Matt is TERRIBLE at communicating, he doesn't return phone calls, and is VERY arrogant in his work place. I would NOT suggest getting a Kia, I myself will NOT buy another one due to ONE thing-having to use this Kia dealership for issues. I will NEVER go back to Kia in Myrtle Beach due to ONE ARROGANT EMPLOYEE who honestly should NOT have communication with the clients. I work HAND and HAND with people in the community for work and I could NEVER imagine talking to ANYONE the way he talked to my mom and I. I don't know if it's because we were both females but he needs to be talked to 100%. I am very happy I got my car back after 4 weeks longer than said of a total of 4 months without a car. Pissed I had to pay 75$ for a diagnostic test to be done on my car for the brake lights. (Even though they did one on week 10& they were in my motor so the wiring could have been hit). Matt's colleague who checked my mom and I out said the issue was a wiring issue with the brakes. I DO NOT RECOMMEND BUYING A KIA IF IN MYRTLE BEACH, NOR DO I SUGGEST HAVING KIA IN MB SERVICE YOUR CARS. I wanted to upgrade my kia to a newer one but unless I buy from another dealership I will NEVER buy another one. THANKS MATT FOR YOUR LACK OF SERVICE. More

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Matt was rude. He was not pleasant to talk to or try to work with with our car repair. This was warranty work possible. Took 3 months for them to start the process. They called for information and we gave work with with our car repair. This was warranty work possible. Took 3 months for them to start the process. They called for information and we gave it. Once they found out the warranty would cover the repair they never let us know. We finally got a call after 4 months letting us know the car would be ready for pickup on Saturday. Sat there so look battery went bad and was charged $220.00 do a battery. Worst customer service depart “Matt” that I have ever dealt with. All I can say is stay away from Matt. More

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This dealership is by far the best place to get friendly and professional help when you need or just want to trade in your car or SUV for an upgraded version of your current vehicle as I have. The sales dep and professional help when you need or just want to trade in your car or SUV for an upgraded version of your current vehicle as I have. The sales department has both knowledgeable and friendly staff members. I consider myself very lucky to have such a great group of people who truly care about me and my buying process. If you have been considering buying a new car or SUV then there's no place better than KIA of 501 Myrtle Beach. Many thanks to all involved in my purchase. One more thing worth mentioning about my experience with the sales team at KIA of Myrtle Beach is I wanted mud flaps put on and they installed them on the car at no cost to me. Also I asked if they could install rain and wind panels on my new car as I had on my previous car and Kieth and Austin bought them for me. When they came in one of the sales people from behind the desk and took the time to install the wind and rain deflection devices on the new car for me while I waited. I offered to pay him for his time and he refused saying that I was a good customer and it was his pleasure to help out. Now how can or better still where can you find a better experience than mine from KIA of Myrtle Beach. A+ Buying experience enough said.I'm Very Happy Robert Broxmeyer. More

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Another awesome deal with Keith who helped me upgrade my ride!! so excited for my new adventures! thanks again Keith at Kia!!! ride!! so excited for my new adventures! thanks again Keith at Kia!!! More

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Always an awesome experience! Keith has been my salesman for the past few years and has put me in the perfect car each time I trade. No hassle and courteous service. This dealership goes above and beyond to for the past few years and has put me in the perfect car each time I trade. No hassle and courteous service. This dealership goes above and beyond to make your car buying experience simple and easy! Cudos to the entire staff! More

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Dealership is very clean and staff is knowledgeable and helpful. Would highly recommend Joe Claudio in the sales department helpful. Would highly recommend Joe Claudio in the sales department More

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Keith and his sales manager Matt was easy to work with. Keith Gannett was such an upfront and great guy to work with. He showed us all the buttons on our new Telluride, showed us the service department an Keith Gannett was such an upfront and great guy to work with. He showed us all the buttons on our new Telluride, showed us the service department and gave us a wonderful car buying experience. More

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