Matt Franceschini
Matt Franceschini at Lithia Hyundai of Reno
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Matt Franceschini | Page 3

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.5
560 Reviews

Dealership Experience

9 yrs, 7 mos

4.5

560 Reviews

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560 Reviews of Matt Franceschini

January 18, 2024

Dealership Rating
Employee Rating

This dealership lies. I was told by purchasing the extended warranty, my car is covered bumper to bumper. There was a bubble in the paint and the service department refuse More

by Cburdette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lance Smith

Jan 19, 2024

Lithia Hyundai of Reno responded

Cburdette, I would first like to thank you for your continuous support. Our longtime customers are truly appreciated. I'm sorry to hear about your experience. We always aim for transparency and honesty. It's disappointing to learn that you feel misled regarding the warranty coverage. Let's discuss this further and see what we can do about the paint issue on your car - please reach out at a time convenient for you. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 16, 2024

Dealership Rating
Employee Rating

This dealership provides excellent service and communication to all its shoppers. Matt and Bryan were incredibly helpful in getting me in and out of the door with keys in hand in less than 30 minu More

by MARIAHREEDERESPARZA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dylan Clunie, Everett Clunie , Bryan Ogg

Jan 17, 2024

Lithia Hyundai of Reno responded

Mariah, it's great to know that Matt and Bryan were able to provide you with such efficient service at Lithia Hyundai of Reno. We appreciate your kind words about our professionalism!

January 16, 2024

Dealership Rating
Employee Rating

Very friendly and efficient. They take good care ofy car. I would trust them to advise me in the purchase and maintenance of any cars I might have in the future. More

by DOREENGSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trisha Stone , Maegan Minetto

Jan 17, 2024

Lithia Hyundai of Reno responded

Doreen, we're glad to know you had a positive experience with our team at Lithia Hyundai of Reno. We appreciate your trust and look forward to assisting you in the future!

January 14, 2024

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Employee Rating

I appreciate your services and the time to wait for my car was good,completely. More

by MACHELLE79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trisha Stone

Jan 15, 2024

Lithia Hyundai of Reno responded

Hi Machelle! Thank you for this amazing review. We are thrilled to see that your visit was time-efficient. Stop by and see us if you ever need anything else.

January 07, 2024

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Employee Rating

Matt. The best service guy I have ever had! If you loose him, my next car will be a Toyota More

by GREATGUNS4
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 08, 2024

Lithia Hyundai of Reno responded

Thank you for these kind words! We will be sure to pass them along to Matt. We are lucky he is on our team! Stop by and visit Lithia Hyundai of Reno again soon!

December 28, 2023

Dealership Rating
Employee Rating

I Always receive excellent service from Lithia Hyundai. Lance has been my Service Advisor since purchasing this vehicle and I appreciate his honesty and concern!!! More

by Larry T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Dec 29, 2023

Lithia Hyundai of Reno responded

Larry, we're glad to know you've been receiving excellent service from Lance and our team at Lithia Hyundai of Reno. We appreciate your loyalty!

December 27, 2023

Dealership Rating
Employee Rating

Took care of my issues in a timely manner. Work completed as promised and in time frames More

by g4loans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 27, 2023

Lithia Hyundai of Reno responded

We're so glad to hear you are satisfied with your service experience! Thanks for trusting our team with your vehicle's care!

December 24, 2023

Dealership Rating
Employee Rating

All the staff are nice, and the service was quick. Despite being really busy, they had me in and done when they said they would. I appreciate that they value my time. More

by JNJNEARMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Everett Clunie

Dec 27, 2023

Lithia Hyundai of Reno responded

We're glad to know you had a positive experience with our team at Lithia Hyundai of Reno! We always aim for efficiency and respect for your time. We hope to serve all your automotive needs moving forward.

December 23, 2023

Dealership Rating
Employee Rating

Very professional staff but the indicator I perceived is the Dealership is getting too small, not enough room for sales and service. More

by vasquezb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 26, 2023

Lithia Hyundai of Reno responded

Thanks for your feedback! We're glad to know our team at Lithia Hyundai of Reno provided professional service. Your comments about the space are noted and we'll keep them in mind as we strive to improve.

December 23, 2023

Dealership Rating
Employee Rating

They were very helpful and professional when I needed to have a recall on my car More

by halfbreedred4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 26, 2023

Lithia Hyundai of Reno responded

Hello there! It was a pleasure assisting you with your vehicle's recall. Should you need anything else, please let our team at Lithia Hyundai of Reno know.

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