Matt Franceschini
Matt Franceschini at Lithia Hyundai of Reno
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Matt Franceschini | Page 2

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.5
556 Reviews

Dealership Experience

9 yrs, 6 mos

4.5

556 Reviews

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556 Reviews of Matt Franceschini

April 13, 2024

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Employee Rating

Incredible service with knowlegible, friendly staff. Go well beyond what is expected and treat their loyal customers with a nice blend of respect and attentiveness. Always get the desired results. La More

by SEAN.THERIAULT
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Apr 15, 2024

Lithia Hyundai of Reno responded

Sean, we're delighted to know you had such a positive experience with Lance and the rest of our team at Lithia Hyundai of Reno. We always aim for top-notch service! Please reach out if we can ever be of assistance in the future. We look forward to serving you for years to come.

April 11, 2024

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I really like this dealership. Because I have a Hyundai, I’m only there for general maintenance (it doesn’t break down). The advisors are very friendly and knowledgeable, and they More

by HAPPYWITHLIFE2010
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Apr 12, 2024

Lithia Hyundai of Reno responded

We're so glad to know that you've been a loyal customer at Lithia Hyundai of Reno for 14 years! It's great to learn our team has consistently provided friendly and knowledgeable service. Thanks for sharing your experience, we appreciate it and look forward to providing you with great service for years to come.

April 11, 2024

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They seem to get the work done in a fine manner. I don't know what else to say. They're fine. More

by JWOSBORN
Service Price Transparency
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Recommend Dealer
Yes
Apr 12, 2024

Lithia Hyundai of Reno responded

Your review speaks volumes! Thanks for the kind words. Come visit our team at Lithia Hyundai of Reno again soon!

April 06, 2024

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Very poor customer service. When you have a safety problem and no appointment it’s 5 days before they can get to you. No loaner either. Brought 4 cars from dealership in 10 year More

by BILL_CISNEROS
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Recommend Dealer
No
Apr 09, 2024

Lithia Hyundai of Reno responded

We're truly sorry to read about your recent experience. We understand how important it is to address a vehicle's issues promptly, especially when they concern its overall performance and the driver's security. It's concerning to see that your experience was not up to our usual standard of care. Please reach out directly so that I can assist you further with this matter. Thank you, Andrea McGiffin - Customer Relations Manager - 775-682-3368 - andreamcgiffin@lithia.com

April 05, 2024

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I would give them zero stars if I could. They had my car in their shop for 3 months, barely kept in contact with me (I had to reach out to them and they took several days to respond) and my More

by ALWAYS_MELISSA27
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Ryan in service 👎🏼

Apr 09, 2024

Lithia Hyundai of Reno responded

I'm really sorry to read about your experience. It's concerning to know that we've left such an impression, as it is our goal to provide efficient service and maintain clear communication with all of our customers. We'd like the opportunity to discuss this further and see what can be done regarding your car damage issue - please reach out at a time convenient for you. Thank you, Andrea McGiffin - Customer Relations Manager - 775-682-3368 - andreamcgiffin@lithia.com

February 01, 2024

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Service is great. ..but the sales men put in car that i can barely afford, think it was over priced too More

by SUEMTCHLRNW
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Recommend Dealer
Yes

Other Employees Tagged: Chantel Kaminskaya , Bryan Ogg

Feb 05, 2024

Lithia Hyundai of Reno responded

We appreciate your feedback and we're glad to know you found our service great at Lithia Hyundai of Reno. We always aim for complete customer satisfaction, so if there's anything more we can do to assist with your concerns about pricing, please don't hesitate to reach out!

January 18, 2024

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This dealership lies. I was told by purchasing the extended warranty, my car is covered bumper to bumper. There was a bubble in the paint and the service department refuse More

by Cburdette
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Lance Smith

Jan 19, 2024

Lithia Hyundai of Reno responded

Cburdette, I would first like to thank you for your continuous support. Our longtime customers are truly appreciated. I'm sorry to hear about your experience. We always aim for transparency and honesty. It's disappointing to learn that you feel misled regarding the warranty coverage. Let's discuss this further and see what we can do about the paint issue on your car - please reach out at a time convenient for you. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 16, 2024

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This dealership provides excellent service and communication to all its shoppers. Matt and Bryan were incredibly helpful in getting me in and out of the door with keys in hand in less than 30 minu More

by MARIAHREEDERESPARZA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dylan Clunie, Everett Clunie , Bryan Ogg

Jan 17, 2024

Lithia Hyundai of Reno responded

Mariah, it's great to know that Matt and Bryan were able to provide you with such efficient service at Lithia Hyundai of Reno. We appreciate your kind words about our professionalism!

January 16, 2024

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Very friendly and efficient. They take good care ofy car. I would trust them to advise me in the purchase and maintenance of any cars I might have in the future. More

by DOREENGSMITH
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Recommend Dealer
Yes

Other Employees Tagged: Trisha Stone , Maegan Minetto

Jan 17, 2024

Lithia Hyundai of Reno responded

Doreen, we're glad to know you had a positive experience with our team at Lithia Hyundai of Reno. We appreciate your trust and look forward to assisting you in the future!

January 14, 2024

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I appreciate your services and the time to wait for my car was good,completely. More

by MACHELLE79
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Trisha Stone

Jan 15, 2024

Lithia Hyundai of Reno responded

Hi Machelle! Thank you for this amazing review. We are thrilled to see that your visit was time-efficient. Stop by and see us if you ever need anything else.

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