Matt Coulter
Matt Coulter at Royal Automotive
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Matt Coulter

Used Car Sales

Royal Automotive

3010 Columbiana Rd
Vestavia Hills, AL 35216

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4.4
45 Reviews

Dealership Experience

10 yrs, 4 mos

Industry Experience

10 yrs, 4 mos

Languages Spoken

English English

4.4

45 Reviews

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45 Reviews of Matt Coulter

March 06, 2024

Dealership Rating
Employee Rating

The dealership is conveniently located making it easy to get there. Carter made sure that purchasing our vehicle was easy and stress free. Thank you for all your help. More

by stephenshader02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 15, 2023

Dealership Rating
Employee Rating

Royal knowingly sold my son a vehicle with a bad compressor. To make matters worse the General Sales Manager refuses to even speak with us about the issue. His refusal to communicate with us says a More

by LaQuita
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ed Murphy

May 16, 2023

Royal Automotive responded

Laquita, I apologize that you experienced a common mechanical failure with your Impala. I did drive this particular vehicle several times after our in house inspection and service and there was never any issue in relation to this problem. We did offer a vehicle service contract that helps in situations like this but it was declined. We are willing to help get this problem resolved in our service department at a reduced rate of labor. Please let me know if that will help. It was advertised as is with no dealer warranty.

May 16, 2023

LaQuita responded

I don’t believe that you all are being truthful. We were informed by a mechanic that the vehicle had an excess amount of freon. This suggests that the air was not cooling. I feel certain that the inspection revealed that something was not right with the air- at a minimum. I further believe Royal knew the full extent of the issue, but because you were selling the car as is, you had no intention on making repairs. I understand how warranties work, and I am also aware that the car was sold as is. I did not, however, expect it to have a bad compressor within days of purchasing a 2019 vehicle. If you are genuine in your offer to provide repairs at a discount, please contact me to discuss details. My son was told by the salesman Matt that you all couldn’t service the vehicle because it was a 2019 model, which makes no sense. I have yet to receive a response to my emails to the sales manager, which says a lot as well. I may be reached at that e mail address or at the phone number on file.

October 18, 2022

Dealership Rating
Employee Rating

Carter made the process seamless, thank you! Everything as promised and super nice staff all around. More

by davidandcathymc
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carter Ward

September 18, 2022

Dealership Rating
Employee Rating

Carter, Matt, and the entire Royal Automotive team went out of their way to make my experience a great one. When I couldn’t come to them, they brought the truck to me to preview, and it is now in my garage More

by trlemen89
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sammy Campisi, Carter Ward

August 29, 2022

Dealership Rating
Employee Rating

Easiest transaction I’ve ever had. Carter and team made the process of car buying simple and we’re very efficient throughout. Great customer service and we will certainly plan on co More

by rooksbd
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sammy Campisi, Carter Ward

March 06, 2021

Dealership Rating
Employee Rating

I purchased my vehicle Royal Automotive! My experience was wonderful they did everything they could to put me in the vehicle I wanted! They are so professional and friendly that I would recommend them to More

by Aliciathomas205
Recommend Dealer
Yes

Other Employees Tagged: Chase Murphy

Mar 08, 2021

Royal Automotive responded

Alicia, thank you for taking the time to leave us a review! We are so glad you had a great experience working with our team at Royal Volkswagen, and we hope that you continue to enjoy your newly purchased vehicle!

February 10, 2021

Dealership Rating
Employee Rating

It was an easy and seamless process. Overall, the service was great which made the transaction practically painless. Our salesperson, Matt, went above and beyond! More

by DM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2021

Royal Automotive responded

Thank you for the great review! We strive to make the purchasing process go smoothly, and it is wonderful to hear that this was reflected in your time working with Matt. Congratulations on your new vehicle, and drive safely! We hope to see you back at Royal Volkswagen for your first oil change!

February 01, 2021

Dealership Rating
Employee Rating

Outstanding service by Matt at Royal. Good trade-in value and a great price on my new truck. Royal has always treated my family with the utmost professionalism and fairness. I will always buy my cars from t More

by TW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Greg Belcher , Micah Murphy

Feb 01, 2021

Royal Automotive responded

We couldn't ask for better feedback and we appreciate you taking the time to share! Here at Royal Volkswagen, it is our goal to find the best option for guests and we're thrilled to see that Matt walked you through the process. Congrats on the purchase of your truck and drive safely!

October 14, 2020

Dealership Rating
Employee Rating

Carter was honest, transparent and efficient with my time. Made for a pleasurable car buying experience. I would recommend Carter and Royal to friends and family. More

by russell.wells
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Carter Ward

Oct 15, 2020

Royal Automotive responded

Thank you for taking the time to review us, Russell! We appreciate your business and are happy to hear that Carter delivered such an exceptional purchase experience. Congratulations on your new vehicle, and we hope to see you back at Royal Volkswagen for your first oil change!

September 09, 2020

Dealership Rating
Employee Rating

Very grateful for the amount of attention Matt provided for us while trying to purchase a vehicle. We are very happy with our first purchase from Royal Automotive. More

by schyler9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Matt Morgan, Aaron Hawk

Sep 10, 2020

Royal Automotive responded

Thank you for taking the time to leave us a review and congratulations on your new car! It is great to hear that Matt delivered such an attentive purchase experience. We appreciate your business and hope to see you back at Royal Volkswagen!

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