Mary Green

Very caring for their customers. Everything went smoothly. I highly recommend this dealership to all who are interested in Toyota vehicles Everything went smoothly. I highly recommend this dealership to all who are interested in Toyota vehicles More

by SATTWA.123 Verified Customer Verified Customer

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I was sold a lemon by Toyota of Hackensack. The car was also delivered late as well as dirty, with gum stuck in the driver handle, stains and with an old service sticker on it from a non-Toyota The car was also delivered late as well as dirty, with gum stuck in the driver handle, stains and with an old service sticker on it from a non-Toyota service center from the previous owner, all of which was promised to be taken care of at the time of purchase. I purchased the car and agreed to wait for delivery because they promised to detail and service the car. I have the pictures that I sent to the salesperson. I called several times and tried to obtain help. I was told several times someone would call me back. No one did. I literally had to call from my work number to get the original sales person to take my call. When I was finally connected to a sales manager, all I asked for was a diagnostic. He said he would get back to me, 3 months later, he never has. I took the car to a different service center and dealership that did a diagnostic and stated the transmission on the vehicle was completely shot, and Toyota would have seen the problem had they done a proper inspection. Cost to repair the transmission was over $9,000. In addition, I also just received notice of violations and fines accrued under the dealer tags when their staff drove it to deliver the car. When I did not get a response from Toyota Hackensack, I contacted Toyota Headquarters trying to go through the proper channels to resolve the issue before going through lemon lawyers. I must say that Headquarters has diligently tried to assist, and all their representatives have been kind and genuine in their efforts, but Toyota of Hackensack was also unresponsive to them as well. Toyota of Hackensack has dishonest practices and the staff I encountered after learning they sold me a lemon lacked integrity. As a Toyota customer for over 20 years, who believed in the integrity of the brand, I waited 4 months to submit my review, trusting that they would do the right thing. I am beyond shocked and disappointed. I would never recommend this dealership in Hackensack. The only thing they offered as a solution was to detail the car if I brought it back to Hackensack. I wouldn't trust them to service my car even on a detail that they both promised and owed me. I am not someone who writes negative reviews on business or staff, because I think about people's livelihoods. But in this case, I had to. I hope to prevent someone from experiencing the nightmare I have experienced with Toyota of Hackensack. They deserve zero stars. More

by STACEYMSW Verified Customer Verified Customer

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Ana Mayers did a terrific job! Mario Puentes was very kind and helpful as was Steve Escobar. This is a very professional staff and they all made the car buying experience pleasant Mario Puentes was very kind and helpful as was Steve Escobar. This is a very professional staff and they all made the car buying experience pleasant and easy. More

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excellent good service, great friendly and responsible people, The waiting time was sufficient to meet the objectives! people, The waiting time was sufficient to meet the objectives! More

by YERANY.AH Verified Customer Verified Customer

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Great and friendly staff. They are professional and caring as well. They always service mine and my husband’s car like new. I recommend this dealership. They are professional and caring as well. They always service mine and my husband’s car like new. I recommend this dealership. More

by SANDRATAVAREZ_36 Verified Customer Verified Customer

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. I spent more than two hours for a simple periodic maintenance. I don't understand why it took so long. maintenance. I don't understand why it took so long. More

by MAHMUTARKOC Verified Customer Verified Customer

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Always a pleasure to visit Toyota Hackensack for the past 6 years. Staff is always friendly, helpful and looking out for their customers. 6 years. Staff is always friendly, helpful and looking out for their customers. More

by Kimberly Verified Customer Verified Customer

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They were courteous, respectful, and professional in every way. Definitely shoutout to Mary Green and Abby for their dedication and service. every way. Definitely shoutout to Mary Green and Abby for their dedication and service. More

by masudbari Verified Customer Verified Customer

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I love my Brand New BZ4X Fully Electric Toyota, No more Gas stations !!!!! Thanks Toyota of Hackensack Your The Best ! Very Happy Customer Gas stations !!!!! Thanks Toyota of Hackensack Your The Best ! Very Happy Customer More

by Matthew Verified Customer Verified Customer

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Pleasant, professional, kind, understanding, efficient, capable staff, quick to help, able to respond to customers needs, and sensitive. capable staff, quick to help, able to respond to customers needs, and sensitive. More

by dianesnyder1 Verified Customer Verified Customer

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