Mark Duncan | Page 38

Great Customer Service Honda of Cleveland has great customer service. I went for a service appointment and Mark Duncan is always friendly, helpful, and answers my inquiring Honda of Cleveland has great customer service. I went for a service appointment and Mark Duncan is always friendly, helpful, and answers my inquiring questions in complete detail. Thanks for the great service and excellent employee. More

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Great Customer Service Honda of Cleveland made sure that my experience was nothing short of amazing! Mark Duncan immediately helped me as soon as I walked through the servic Honda of Cleveland made sure that my experience was nothing short of amazing! Mark Duncan immediately helped me as soon as I walked through the service door! Mark was extremely helpful. He understood that I didn't want to spend all day at the service station and immediately helped me get everything taken care of. He had Kendra shuttle me back to work where her and I conversed. She was extremely nice and professional. They made me feel as if they cared about my time and their service to my vehicle! Most definitely will be taking my vehicle back to them in the future! Thanks for the help! More

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Worth it! Kind, friendly and fast service. Exceptional experience. It would be my pleasure to tell family and friends to deal with Honda of Cleveland and there Kind, friendly and fast service. Exceptional experience. It would be my pleasure to tell family and friends to deal with Honda of Cleveland and there staff. More

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Truly exceptional! I called my service advisor Mark Duncan for my regular oil change and was advised a warranty issue could be resolved for our 2014 CRV that had engine I called my service advisor Mark Duncan for my regular oil change and was advised a warranty issue could be resolved for our 2014 CRV that had engine start up rattle caused by the VTC actuator for some time. Because of the length of time required, Mark was kind enough to arrange a rental for us so my wife would have transportation. On my return, they had found that possibly it may not have fixed the problem and were concerned enough to keep the vehicle to run checks on it just in case. Mark and his boss Brandon wanted to be certain it was, in fact, perfect. I can't say enough about the caring, professional service and their dedication to providing a positive customer service experience. It is so rare to find someone so attentive and concerned with complete customer satisfaction. Mark is truly a "five star" asset for this dealership, Honda, and any customer he deals with! More

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Very helpful , listened and responded. We were treated as if only client! Shop was VERY BUSY however they responded positively. I felt like a Queen for a Day at Honda!!!! Mark and Mart We were treated as if only client! Shop was VERY BUSY however they responded positively. I felt like a Queen for a Day at Honda!!!! Mark and Martha made what could have been a difficult experience easy. Great employees!! More

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Honesty and Integrity Great concern for the customer. We were impressed with their honesty and integrity with their customers. Thanks for a job well done Mark and Roger! Great concern for the customer. We were impressed with their honesty and integrity with their customers. Thanks for a job well done Mark and Roger! More

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Great experience at Honda of Cleveland The folks at Honda of Cleveland continue to impress me with the quality of service and the friendly spirit that is evident from everyone. They go out The folks at Honda of Cleveland continue to impress me with the quality of service and the friendly spirit that is evident from everyone. They go out of their way to handle your situation and make it as easy as possible. My service advisor MARK DUNCAN was very friendly and efficient. He made my recent transaction a very pleasant one. My CRV was in the air bag recall. He led me through the process and made it an easy transaction. I Highly Recommend Honda of Cleveland and Mark Duncan! Happy Moyer More

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Initial Oil Change This was a quick oil change and tire rotation. We dropped off the car and within a short time, it was ready. We are always very pleased with this se This was a quick oil change and tire rotation. We dropped off the car and within a short time, it was ready. We are always very pleased with this service department. More

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Outstanding Experience I have been a Honda of Cleveland customer since I purchased my 1998 CRV in September of 1998. The Service department has always been there to insure I have been a Honda of Cleveland customer since I purchased my 1998 CRV in September of 1998. The Service department has always been there to insure that my car had the best service it could. After 304,000 miles we finally had a repair that was going to cost more than I wanted to spend on it due to the age and miles. Mr. Mark Duncan transferred me to Mr. Robert Lawson who asked if I could stop by. I came by later that day and he took me to a Honda Accord that had just been traded in. It was perfect for my son and after test driving it (and then my son test driving it) decided to purchase the vehicle. I got a great trade in allowance and the process was very easy and efficient. I am very satisfied with the car and the whole experience. I highly recommend Honda of Cleveland for sales and service. Ask for Robert for Sales and Mark for Service. More

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Exceptional service We've had Hondas for over 20 years and have always had service done at Honda of Cleveland. It's easy to schedule an appointment and to check my car i We've had Hondas for over 20 years and have always had service done at Honda of Cleveland. It's easy to schedule an appointment and to check my car in upon arrival. The work is done efficiently and thoroughly, and my car is parked in a nearby space when the work on my car is finished. More

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