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Mario Najera

Overview Reviews (53) Inventory (216)

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Mario Najera

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Mario Najera | Page 5

Service Advisor

Burnsville Toyota

14730 Buck Hill Rd.
Burnsville, MN 55306

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4.8

53 Reviews

Overview Reviews (53) Inventory (216)

Dealership Experience

10 mos

Industry Experience

4 yrs, 6 mos

Languages Spoken

English

Spanish

4.8

53 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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53 Reviews of Mario Najera

November 09, 2023

Dealership Rating

Employee Rating

Mario was awesome to work with. ..got my car in and out quick for my 25k checkup! ..got my car in and out quick for my 25k checkup! More

by ryanmallak

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Nov 13, 2023 -

Burnsville Toyota responded

Thank you so much for taking the time to share your feedback with us, Ryan! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and look forward to working with you again down the road. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

November 05, 2023

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Employee Rating

For a tire rotation I was there almost two hours and saw multiple people come and go in that time. Last time the guy told me I needed an oil change at 5000 miles when I know it’s 10000. multiple people come and go in that time. Last time the guy told me I needed an oil change at 5000 miles when I know it’s 10000. More

by kevinbjerken

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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Nov 07, 2023 -

Burnsville Toyota responded

Thank you for sharing your experience with us, Kevin. We strive to ensure an excellent experience and want to learn more about what took place. Please contact me at your convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

November 05, 2023

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Employee Rating

I enjoyed the experience of a quick and friendly repair that provided a comfortable wait with regular updates. that provided a comfortable wait with regular updates. More

by elnyenhuis

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken , Kyle Towberman

Helpful 0

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Nov 07, 2023 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

November 04, 2023

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Employee Rating

Great service and very helpful staff. The waiting area was very pleasant and relaxing. Thank you! The waiting area was very pleasant and relaxing. Thank you! More

by RIESG1212

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Nov 07, 2023 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

November 04, 2023

Dealership Rating

Employee Rating

Friendly technicians and staff. Service completed when estimated. I trust them to do a good job and not suggest things that aren’t needed. Service completed when estimated. I trust them to do a good job and not suggest things that aren’t needed. More

by DEBPGOLF

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Nov 07, 2023 -

Burnsville Toyota responded

Thank you for putting your trust in Burnsville Toyota, Deb! We pride ourselves in our service department’s ability to provide world-class customer service. I wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

November 04, 2023

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Employee Rating

I really appreciated the advice on service for my car and that they checked brakes while rotating tires. that they checked brakes while rotating tires. More

by SARAH3079

Verified Customer

Recommend Dealer

Yes

Helpful 0

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Nov 07, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience, Sarah! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

November 01, 2023

Dealership Rating

Employee Rating

Scope of work and appointment was arranged conveniently via the phone. The work was done on time, with no problems, thanks. via the phone. The work was done on time, with no problems, thanks. More

by Tomasz Kaczynski

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Nov 03, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience, Tomasz! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

October 31, 2023

Dealership Rating

Employee Rating

Only reason not a 5 star was the incredibly long wait, over 90+ minutes, for an oil change scheduled via an appointment. After 12+ years as a BT customer, this was a first. over 90+ minutes, for an oil change scheduled via an appointment. After 12+ years as a BT customer, this was a first. More

by rjcrunstedt

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Nov 02, 2023 -

Burnsville Toyota responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

October 28, 2023

Dealership Rating

Employee Rating

Excellent service delivered in a respectful manner at a decent price and value despite short staff and a little longer wait. decent price and value despite short staff and a little longer wait. More

by KARLOTTAFIZZI72

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Caleb Harmon - personable, knowledgable, respectful

Helpful 0

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Oct 31, 2023 -

Burnsville Toyota responded

Thanks for your great review, Karl. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

October 27, 2023

Dealership Rating

Employee Rating

Mario did nice job explaining service and making sure I received coupon discount. Good work! received coupon discount. Good work! More

by RJMILIS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Oct 30, 2023 -

Burnsville Toyota responded

RJ, thank you for taking the time to share your kind feedback about Mario. Each employee is a valued member of the Burnsville Toyota team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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